Mercedes-Benz of Westmont - Service Center

My 1999 MB SL500 that I have driven over 225,000 miles (and always serviced at Westmont MB since new) was making a rattling, clunking sound. Though nothing was dragging beneath vehicle, I feared a part wa (and always serviced at Westmont MB since new) was making a rattling, clunking sound. Though nothing was dragging beneath vehicle, I feared a part was loose and going to fall out! My service advisor, Brian R., had it in for service and gave me a loaner. I received a call from Brian that it was one of my catalytic converters that was broken (not due to tampering). Unfortunately, MB no longer made that part due to age of car. He recommended a small, independent, local Naperville business who could customize a part to fit and repair my car. I followed through having part replaced at the small, local business. Car hasn't run so quietly and smoothly in a long time. Westmont MB goes the extra "mile" offering exceptional customer service. I drive 25 miles from my home for them to service my car and will as long as it keeps running. BAVO to service writer, Brian, the mechanic that works on older MB vehicles, Lorraina phone receptionist, sales staff, and management.They all have listening ears and strive to do their best work. More

Valerie was great, as she always is. Went the extra step to make what I needed done as painless as possible. Went the extra step to make what I needed done as painless as possible. More

New and improved customer service in the Technical Services experience is my first thought regarding my recent visit to M-B of Westmont. Tim the service writer was the most knowledgeable Technician I' Services experience is my first thought regarding my recent visit to M-B of Westmont. Tim the service writer was the most knowledgeable Technician I've worked with at Westmont or any dealer in any brand of car I've owned. When I requested a loaner car I was given a service date when a car would be available. The process was flawless. I was given a new model vehicle to drive, I kept it for 2 days, very nice car. About 1 year ago my car was in for service. No loaners were available so we were told a Lyft driver would take us to the dealership when our car was ready. The Lyft car was dirty and worn inside, the vehicle was noisy. The most recent experience was what we expect from M-B of Westmont, keep up the outstanding work. More

Had an amazing experience . Valerie was great , and I would always come back to her . Valerie was great , and I would always come back to her . More

Some things they do well. ...some things they don't. My sales experience was excellent but my service experience not so much. Not that my service person was extremely helpful b ...some things they don't. My sales experience was excellent but my service experience not so much. Not that my service person was extremely helpful but....what they charge for normal maintenance is 3x what you can expect to pay somewhere else. I am taking my car somewhere else for service because I do not want to pay a premium for normal maintenance. Oh and don't wait for a call back from service. It won't happen, More

Very clean, sales people are great, service reps great. very professional. That is the reason we come back to purchase very professional. That is the reason we come back to purchase More

I came in to get my car serviced and they set me up with a courtesy vehicle and I was able to get to my job on time to work. Valerie was Amazing as always, last time I came in she gave me a coupon to use t a courtesy vehicle and I was able to get to my job on time to work. Valerie was Amazing as always, last time I came in she gave me a coupon to use towards my service!!! More

Timothy, my service representative was extremely helpful. I was shocked that the service department did not notify me regarding the factory recall on my rear end mechanism. I bring my car in every year I was shocked that the service department did not notify me regarding the factory recall on my rear end mechanism. I bring my car in every year and should have been notified. I could have been badly injured. More

My service advisor, Valerie Campo, was very professional. She walked me through exactly what had to be done with my brake service, assisted with other issues and helped me to secure an on-site loner vehicle She walked me through exactly what had to be done with my brake service, assisted with other issues and helped me to secure an on-site loner vehicle rather than a rental. Valerie also followed up regularly via text as to the progress on my service. More

Stopped in yesterday, with no appointment with a tire problem. The service Rep told me they would check it out, in one hour the problem was solved and I was on my way. problem. The service Rep told me they would check it out, in one hour the problem was solved and I was on my way. More