Mercedes-Benz of Westwood

I had an oil change done at Westwood Benz. Bad experience! Service advisor John couldn’t provide the cost for basic oil change until oil change done. He told me all cars are different, differe Bad experience! Service advisor John couldn’t provide the cost for basic oil change until oil change done. He told me all cars are different, different car use different amount of oil. Mine is a 2025 brand new GLA250 brought back in February, a standard one. I had told the advisor John tire need air due to cold temperatures. When oil change done, I drive away. When I am on high way, the red light come up say check tire. So I drove back to the dealership for the correction of tire pressure. Appointment at 730am I was there 720am, end up leaving there at 1030am. 3 hr for oil change. Only oil change. I saw manger Malinda before I left, told her my experience. She apologized and told me next oil change on them. I hope next time is different experience. More

A complete waste of time! I received a confirmation, showed up on time, and was told the equipment was "not accessible." Totally a waste of time for hours! The service departm I received a confirmation, showed up on time, and was told the equipment was "not accessible." Totally a waste of time for hours! The service department is run by someone that clearly doesn't know what she is doing. Avoid! More

I had a great experience purchasing my new car at Mercedes-Benz Westwood! The staff was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle. My salesperson, Mahmo Mercedes-Benz Westwood! The staff was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle. My salesperson, Mahmoud, was professional and patient, making the entire process smooth and stress-free. They took the time to answer all my questions and never once made me feel pressured. The car was delivered spotless and ready to go, and I’ve been thrilled with it ever since. This was by far the best dealership experience I’ve had, and I’ll be recommending them to friends and family. Thanks again to everyone at Mercedes-Benz Westwood! More

Mercedes-Benz of Westwood continues to provide outstanding service and customer relations. I give them the highest possible rating. I remain a loyal customer because they go above and beyond to pr outstanding service and customer relations. I give them the highest possible rating. I remain a loyal customer because they go above and beyond to provide the best imaginable experience in selecting and purchasing/leasing a vehicle. Thank you especially to Mike Winterson and Kari Boreske for their ultimate commitment to client satisfaction! More

The service was impeccable. . It was fast and they did the job the correct way the first time. I would recommend this dealership. . It was fast and they did the job the correct way the first time. I would recommend this dealership. More

Going to this dealer for 3 years now, very professional. They always do a good work. They always do a good work. More

I enjoyed working with Jean. He was a good communicator. The transaction went smoothly! Many Thanks for helping me with the new to me 19 Tahoe Premier 👍 He was a good communicator. The transaction went smoothly! Many Thanks for helping me with the new to me 19 Tahoe Premier 👍 More

Have had excellent experiences with my salesperson Eddie Giron at this point several times. My family has purchased multiple vehicles and have always been treated with respect and transparency. As a busy in Giron at this point several times. My family has purchased multiple vehicles and have always been treated with respect and transparency. As a busy individual, efficiency is important and I appreciate Eddie for always following through. More

First let me start off by saying, this dealership is terrible. I initially contacted Jean Deschamps and was very specific about the car and specs I was looking for. I asked if it was available, he then terrible. I initially contacted Jean Deschamps and was very specific about the car and specs I was looking for. I asked if it was available, he then replied that is was available and asked for some information from me to "open a profile " I responded with some general info as he hadn't even answered my initial questions. I even informed him that I was ready to close the deal within the week. I heard nothing back from him. The next day I got a generic email from the Manager to which I responded. Finally Jean responded to tell me that the car was NOT available, that it was a loaner car. so which time did you lie? When you said the car was available? Or when you said it wasn't? Why not be upfront to begin with? Talk about lazy deceitful salesman tactics! I then called the Manager.....still waiting on his return call /email. This dealership is the worst! You would think they might want to sell a car to a serious buyer. It's a good thing they're not the only Mercedes dealership around. . More

my car was worse after service Would not recommend, mechanic does not repair but put new stuff to charge the most money mechanic does not repair but put new stuff to charge the most money More