Mercedes-Benz of Westwood

I don’t recommend this Dealership to anyone! Purchased 2 vehicles in the past from this place and the service is horrible! Recently went to service A, basically oil change, made an appointment Purchased 2 vehicles in the past from this place and the service is horrible! Recently went to service A, basically oil change, made an appointment for 9:00, dropped there at 9:00; service advisor told me 2-3 hours; by 3pm no update, called the advisor several times, and finally a response, my car just went in to be working on it, long story short, I ended up getting my car back at 7pm rushed through the door! They helped everyone and left me behind, even though I had an appointment, will do business somewhere else where they may respect and valued costumers! Called the service manager to explain my frustration, but just to find out some degree of defiance! More

Horrible experience. If I could give zero stars, I would. Dealt with Darren and Steve in the Sprinter Service Dept. They held my work van for over 20 days as they continu If I could give zero stars, I would. Dealt with Darren and Steve in the Sprinter Service Dept. They held my work van for over 20 days as they continually kept denying my valid extended emissions warranty from the dieselgate scandal. The van went in for diagnosis of a P2049 check engine code. The dealer concluded that the AdBlue Dosing Valve needed replacement. They told me that the cost would be about $1,400 and then sent this info via text message stating that it was not covered under warranty, and then later stating that the warranty had expired. I provided them with my warranty documents clearly stating the exact repair they were proposing was covered 100%. They refused to review any documentation I sent over. They advised me to contact MB Corporate and elevate this issue which took over 2 weeks and resulted in nothing and back to square one. I confirmed with the escalations manager that MB Corporate does not have any mechanical knowledge nor any outside consultant to review what these dealerships determine for warranty coverage - instead they just side with the dealership's decision. I questioned the MB Corporate Escalations Manager asking what the point was to present this case to them if they were just going to side with the dealership as they have no technical background to make a separate review/determination - they did not have a response to this question. Not really surprised at this point after everything I dealt with. After 20 days, they made the final decision that the warranty was denied. Took van to MB Burlington and they were able to confirm that the repair was fully covered within 2 hours of my initial phone call and had the van repaired in 2 days. I will be reporting MB Westwood accordingly as they had several opportunities to honor this warranty but refused to listen to the customer. BUYER BEWARE! They think people are stupid and don't do research. I will never purchase vehicles or get repairs done from here ever again. More

Excellent experience! Mike was knowledgeable, professional and experienced. I can’t recommend MB of Westwood enough! Mike was knowledgeable, professional and experienced. I can’t recommend MB of Westwood enough! More

The service team- Jesus, Dario, Dave, Savannah, Andy are simply the BEST team. The moment I arrived, they took amazing care of me and my vehicle. Communication is amazing. Down to earth, honest, expert at w simply the BEST team. The moment I arrived, they took amazing care of me and my vehicle. Communication is amazing. Down to earth, honest, expert at what they do. I would recommend servicing your vehicle there- it's worth the drive for that kind of experience. I am forever grateful to them. More

I had an oil change done at Westwood Benz. Bad experience! Service advisor John couldn’t provide the cost for basic oil change until oil change done. He told me all cars are different, differe Bad experience! Service advisor John couldn’t provide the cost for basic oil change until oil change done. He told me all cars are different, different car use different amount of oil. Mine is a 2025 brand new GLA250 brought back in February, a standard one. I had told the advisor John tire need air due to cold temperatures. When oil change done, I drive away. When I am on high way, the red light come up say check tire. So I drove back to the dealership for the correction of tire pressure. Appointment at 730am I was there 720am, end up leaving there at 1030am. 3 hr for oil change. Only oil change. I saw manger Malinda before I left, told her my experience. She apologized and told me next oil change on them. I hope next time is different experience. More

A complete waste of time! I received a confirmation, showed up on time, and was told the equipment was "not accessible." Totally a waste of time for hours! The service departm I received a confirmation, showed up on time, and was told the equipment was "not accessible." Totally a waste of time for hours! The service department is run by someone that clearly doesn't know what she is doing. Avoid! More

I had a great experience purchasing my new car at Mercedes-Benz Westwood! The staff was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle. My salesperson, Mahmo Mercedes-Benz Westwood! The staff was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle. My salesperson, Mahmoud, was professional and patient, making the entire process smooth and stress-free. They took the time to answer all my questions and never once made me feel pressured. The car was delivered spotless and ready to go, and I’ve been thrilled with it ever since. This was by far the best dealership experience I’ve had, and I’ll be recommending them to friends and family. Thanks again to everyone at Mercedes-Benz Westwood! More

Mercedes-Benz of Westwood continues to provide outstanding service and customer relations. I give them the highest possible rating. I remain a loyal customer because they go above and beyond to pr outstanding service and customer relations. I give them the highest possible rating. I remain a loyal customer because they go above and beyond to provide the best imaginable experience in selecting and purchasing/leasing a vehicle. Thank you especially to Mike Winterson and Kari Boreske for their ultimate commitment to client satisfaction! More

The service was impeccable. . It was fast and they did the job the correct way the first time. I would recommend this dealership. . It was fast and they did the job the correct way the first time. I would recommend this dealership. More

Going to this dealer for 3 years now, very professional. They always do a good work. They always do a good work. More