Mercedes-Benz of Westwood

Very good experience Fantastic experience from reserving time for service to delivery. Maria was awesome help, customer friendly and absolute professional. My SUV was serv Fantastic experience from reserving time for service to delivery. Maria was awesome help, customer friendly and absolute professional. My SUV was serviced in time and absolutely clean and shining. Loved it. Got complimentary lunch too. Wow. More

Great Service Brian was wonderful. He explained everything that was going on and answered all my questions. The waiting area was great as well. I would highly reco Brian was wonderful. He explained everything that was going on and answered all my questions. The waiting area was great as well. I would highly recommend. More

Picked up new vehicle Jason and Pat were top notch, knew their stuff and very customer focused experience. Both my wife and I were very happy. Good team. Thanks Jason and Pat were top notch, knew their stuff and very customer focused experience. Both my wife and I were very happy. Good team. Thanks More

Worst service department I’ve found tools left under the hood, food on the engine and take 3-4 weeks to get a loner car despite having purchased 3 cars from them in the last 5 I’ve found tools left under the hood, food on the engine and take 3-4 weeks to get a loner car despite having purchased 3 cars from them in the last 5 years. More

Service MB Westwood made my service super quick and easy! My service advisor Claudia, was also great and was able to easily accommodate all of my needs and ge MB Westwood made my service super quick and easy! My service advisor Claudia, was also great and was able to easily accommodate all of my needs and get me a large loaner car, as I had requested. Additionally MB Westwood has really good rates for services compared to other MB dealerships in the area, will certainly be back. Thank you! More

The most amazing service staff I’ve ever encountered!! When MB says, “THE BEST OR NOTHING” they’re not kidding. I’ve had my Mercedes for just over a year and anytime I have to go in for service I leave wit When MB says, “THE BEST OR NOTHING” they’re not kidding. I’ve had my Mercedes for just over a year and anytime I have to go in for service I leave with a smile on my face. The service team is great! The parts department is great! They greet you with a smile and take very good care of you while you wait. They are the BEST! More

Great service department! Decided to give the service department at Westwood a try after a disappointing experience at a nearby Mercedes dealership and am so glad I did! Upon d Decided to give the service department at Westwood a try after a disappointing experience at a nearby Mercedes dealership and am so glad I did! Upon dropping my car off for a scheduled A service, my service advisor Alex and I were doing a walk around my vehicle and I pointed out a large scratch I caused on my rim and he said that was something they could take care of and now my rim looks brand new! So pleased with the entire experience there and will be going back for all future service. More

ZERO CUSTOMER SERVICE The customer service at Mercedes Benz in Westwood, MA is poor. They are unprofessional, , They display a don't care attitude. They do not respond n The customer service at Mercedes Benz in Westwood, MA is poor. They are unprofessional, , They display a don't care attitude. They do not respond nor follow up with customer's issues with their vehicle. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE. More

Renewed my registration I went to get my registration renewed and fortunately I was in and out in 15-20 minutes. They were very efficient and quick. Very pleased with their r I went to get my registration renewed and fortunately I was in and out in 15-20 minutes. They were very efficient and quick. Very pleased with their response time. More

Great Used Car experience So I was dreading looking for a used car for my daughter. Found a used car on carguru that was at Mercedes of Westwood. Never been there before, but So I was dreading looking for a used car for my daughter. Found a used car on carguru that was at Mercedes of Westwood. Never been there before, but would most definitely go back. Thomas Parker was our salesman and he was fantastic. What a pleasure to deal with. Never felt pressured, never felt like I was being led into something I don't want, kept things simple and easy. Best used car purchase I've ever had! More