Mercedes-Benz of Westwood

Great Used Car experience So I was dreading looking for a used car for my daughter. Found a used car on carguru that was at Mercedes of Westwood. Never been there before, but So I was dreading looking for a used car for my daughter. Found a used car on carguru that was at Mercedes of Westwood. Never been there before, but would most definitely go back. Thomas Parker was our salesman and he was fantastic. What a pleasure to deal with. Never felt pressured, never felt like I was being led into something I don't want, kept things simple and easy. Best used car purchase I've ever had! More

Started out well but declined considerably Bought a CPO C300 a year ago. Within two weeks the COMMAND system died. They fixed it. Just happened again last week making it twice in a year. I comp Bought a CPO C300 a year ago. Within two weeks the COMMAND system died. They fixed it. Just happened again last week making it twice in a year. I complained and wanted a replacement (not an upgrade...just a replacement as I lost confidence in the car). Despite complaining to corporate and having them made aware of the issue, they tried to tell me that after putting 10,000 miles on the car in a year that it has depreciated $10,000 (the car was 4 years old when I bought it...4 year old cars don’t depreciate ten thousand dollars in a year) and it needed new breaks and tires (again after 10,000 miles from a complete recertification process) and wouldn’t work with me at all. As for the repair I got an update from service two days after I dropped it off telling me the wrong part was shipped and then didn’t hear back from them until Monday and when I picked the car up they didn’t even have the decency to wipe their hand and finger prints off the COMMAND screen which was covered in them. This is no way to treat a customer who had been very happy with your dealership to that point but their complete lack of effort to make this right and disregard for the status of the screen after repairing has totally soured me on them. More

Performance Professionals The Sales and Service staff at Mercedes Benz of Westwood strive continuously to exceed industry standards and is testament to their professionalism! The Sales and Service staff at Mercedes Benz of Westwood strive continuously to exceed industry standards and is testament to their professionalism! Top gun professionals!! More

New Tires I stopped in cause tire pressure was low even though no appointment. I had a nail in my tire. They gave me a loaner at 2:45 and was going to pick up I stopped in cause tire pressure was low even though no appointment. I had a nail in my tire. They gave me a loaner at 2:45 and was going to pick up next day. I called back at 6:00pm to see if I could pick up same day. They said absolutely. Claudia had me in and out of the dealership quickly when I dropped my car off as well as when I picked it up. Great service and very easy. Thank you!! More

One of a kind First I would like to share that my husband & I have been with the Mercedes Benz family for almost a decade. We can't believe how smooth and pleasant First I would like to share that my husband & I have been with the Mercedes Benz family for almost a decade. We can't believe how smooth and pleasant was the experience that my husband & I had when purchasing our new GLC from Prime Mercedes Benz in Westwood. We cannot thank enough Raymond Otudoh who was our Sales Consultant, Steven T. Barrow the General Sales Manager, & Gene Gavriluk in the Finance department. You guys ROCK & are great at what you do! Keep up the good work! Productivity at it's best! Thank you for everything! Marangely & Joel Torres More

for the service due. My car not clean inside Very disappoin I was there for the service due and was very disappointed car was not clean inside and the restaurant was not open Saturday. Next time will go somewhe I was there for the service due and was very disappointed car was not clean inside and the restaurant was not open Saturday. Next time will go somewhere else More

Fantastic I have been dealing with Tom Parker for the past few years . I have nothing but positive things to say. I love my new car and Tom has always taken goo I have been dealing with Tom Parker for the past few years . I have nothing but positive things to say. I love my new car and Tom has always taken good care of me. I rate Mercedes Benz of Westwood #1 . More

Airbag Recall The service and employees were very nice and helpful, especially the staff that greeted me in the drop off area. Also the complementary food vouchers The service and employees were very nice and helpful, especially the staff that greeted me in the drop off area. Also the complementary food vouchers are great and staff member in the cafe is very pleasant and friendly. She prepares delicious food! More

overall, I enjoyed a great experience again! The Sales Staff was excellent. He talked me through all the intricacies of the automobile. He made everything seem simple. A truly great Buying Experi The Sales Staff was excellent. He talked me through all the intricacies of the automobile. He made everything seem simple. A truly great Buying Experience!!!!! More

Steve Carrigan, Great Sales Experience Purchased a CPO 2014 Mercedes S550 for my wife from Steve in January. It was a great no pressure, no haggle buying experience. The car is gorgeous an Purchased a CPO 2014 Mercedes S550 for my wife from Steve in January. It was a great no pressure, no haggle buying experience. The car is gorgeous and has just about every option offered. Steve went over and above to secure this particular car for us. Definitely “white glove” service through the sales, purchase and delivery process. They have also followed through on everything that was promised as part of the sale. We want to thank the Westwood team and look forward to doing business in the future. THANKS!!! More