Mercedes-Benz of Westwood

Recent service experience My van had reached 33,000 miles, I had it serviced at this facility. The people at this facility was nice and polite. The environment was friendly an My van had reached 33,000 miles, I had it serviced at this facility. The people at this facility was nice and polite. The environment was friendly and cozy. The only problem I have is I complained about noisy brake. And I found this issue did not go away after the service. More

Matt L in Service is a rock star The whole experience was great. The team that greeted me on arrival were professional and welcoming Matt L. Went over my options and suggested I hav The whole experience was great. The team that greeted me on arrival were professional and welcoming Matt L. Went over my options and suggested I have a complimentary breakfast. He told me he’d come to see me once the diagnosis was clear and he’d have full transparency on pricing and timing. He kept me fully informed - he’s a great communicator. The service experience was outstanding More

Long but great service Took my GLC in for a massive service. Air suspension had massive issues, turbo issue, ripped seat, three recalls and other stuff. Got a loaner. Took Took my GLC in for a massive service. Air suspension had massive issues, turbo issue, ripped seat, three recalls and other stuff. Got a loaner. Took nearly a week. I arrived back, picked up car and it still had an issue. Turned around and drove back in. While this would have been a nightmare anywhere else Joe and Wes were all over it. Treated me like I was the only one in the place and made everything right. Very impressive bunch. More

Great Service Start to Finish Camerons service both at drop off and pick up! Al the service manager’s constant follow, shop foreman’s initial conversation and follow up. And the Camerons service both at drop off and pick up! Al the service manager’s constant follow, shop foreman’s initial conversation and follow up. And then Cameron’s service for late pickup! More

Very accommodating and knowledgeable staff The Mercedes service team at Prime is great. The work was done on time and we were kept informed throughout. I would recommend Prime highly The Mercedes service team at Prime is great. The work was done on time and we were kept informed throughout. I would recommend Prime highly More

2012 Acura RDX Awesome experience. I had the pleasure of dealing with their sales manager Tom Parker. He displayed a ton of empathy and was a true professional. I wo Awesome experience. I had the pleasure of dealing with their sales manager Tom Parker. He displayed a ton of empathy and was a true professional. I would highly recommend Tom & his team to anyone looking to purchase a vehcile. More

clinic for training They should have clinics for training people that need help with different features of the car Sometimes I ask my service advisor to explain A cer They should have clinics for training people that need help with different features of the car Sometimes I ask my service advisor to explain A certain feature, the responses is “ I don’t know how to use it “. It’s very frustrating that you spend so much money to buy an expensive car like that and yet nobody is there to help you. Last time I took my car for service I brought the car back there’s a part missing. I don’t know what is going on here but they had to order the part and replace it More