Mercedes-Benz of Westwood

I made 3 appointments with the dealer. Went in twice for the same problem to be fixed, wasted two mornings to find out they ordered the wrong parts after all. The first time they informed me they don't have the same problem to be fixed, wasted two mornings to find out they ordered the wrong parts after all. The first time they informed me they don't have the parts in stock, despite this being the second appointment I made with them about this issue, and the second time, after having me wait for 1 hour they informed me they have bad news, as they ordered the wrong parts. Not to mention calling and not having my calls returned and trying to make a complaint with the Service Manager who's voicemail recording service wasn't working. Completely unprofessional and misleading! I wouldn't recommend the Mercedes Benz of Westwood to anyone, friend or stranger. More

This is the second vehicle I leased with Mercedes Benz of Westwood and my experience continues to be outstanding! I had the opportunity to work with Ronny on my most recent lease. I was not even sure if I wa Westwood and my experience continues to be outstanding! I had the opportunity to work with Ronny on my most recent lease. I was not even sure if I was going to lease again and had it not been for Ronny pursuing the sale, it would not have happened. He contacted me a few months before my lease was up. Encouraged me to come to the dealer to see what they could offer. He had a great car and between him and the General Manager, we were able to come to an acceptable price and make it happen. Ronny was great. He is very knowledgable, helpful, accommodating and "wicked" nice! MB of Westwood has lovely facility and it is just a pleasure to do business there. The General Manager, Dennis Wilson and Jason in the Finance Department were great to work with as well. Overall, if you are going to buy a Mercedes in the Boston area, Westwood is the dealer you need to use! More

Overall, a very good buying experience! We were particularly pleased that Ronny was a able to bring the car that we saw online to Cape Cod for us to inspect initially. Would have preferred not havi particularly pleased that Ronny was a able to bring the car that we saw online to Cape Cod for us to inspect initially. Would have preferred not having to go to Westwood to finalize the purchase, but understand some of M-B limitations in selling CPO cars at satellite Prime locations like Hyannis. Also felt that the process of paperwork preparation and execution could have been done faster since we had an established appointment. Seemed like nothing had been done in advance of our arrival to pick up the vehicle. More

I purchased my first Mercedes from Bill Perry. He was extremely knowledgable and very easy to work with. Bill laid out all my options with both facts and personal experience from his many years in the i extremely knowledgable and very easy to work with. Bill laid out all my options with both facts and personal experience from his many years in the industry. I would be very happy to work with Bill again in the future. More

An outstanding salesman in an outstanding Dealer. I wouldn't hesitate to recommend Ronny to anyone looking for 1st class service, accomodation and sincere friendliness! Thanks to all your employees th wouldn't hesitate to recommend Ronny to anyone looking for 1st class service, accomodation and sincere friendliness! Thanks to all your employees that helped with my automobile purchase..... More

Great experience of leasing a new MB! Very friendly and professional atmosphere, comprehensive guidance and "walk-through" the new model CLS550 4matic vehicle. I would certainly highly recommend this deal professional atmosphere, comprehensive guidance and "walk-through" the new model CLS550 4matic vehicle. I would certainly highly recommend this dealership to others. Stan Mikulski More

great experience from sales to finance dept. i had a great overall experience with knowledgeable staff. they were able accommodate my needs and gave me a great deal. great overall experience with knowledgeable staff. they were able accommodate my needs and gave me a great deal. More

I recently bought a GLK with the help of Ronny Vikstrom. He was extremely knowledgeable, professional and always available for my needs. This is my first experience with MB of Westwood and I expect the ser He was extremely knowledgeable, professional and always available for my needs. This is my first experience with MB of Westwood and I expect the service will be great ongoing. I can recommend Ronny in sales because he was a gentleman and very helpful. More

The customer service at MB of Westwood is truley exceptional. Our salesman Ronny Vikstrom went out of his way to help us find, finance and pick up my car. Ronny even drove to my house (a half hour a exceptional. Our salesman Ronny Vikstrom went out of his way to help us find, finance and pick up my car. Ronny even drove to my house (a half hour away) on his own time to help me pick up my new car when I did not have a ride to the dealership. The managers, salespeople and admin staff are polite and genuine. The professional demeanor and atmosphere of MB Westwood is an industry rarity. I would advise anyone considering getting a new car to call Ronny Vikstrom at Mercedes Benz of Westwood. More

I bought my C300 from Ronny Vikstrom. I love my car! My experience was great from start to finish with you personally, as well as with Mercedes-Benz of Westwood. I highly recommend you to all my friends an experience was great from start to finish with you personally, as well as with Mercedes-Benz of Westwood. I highly recommend you to all my friends and family. Wishing you great sucsess at Mercedes-Benz of Westwood. Sincerly Christine Eliopoulos More