Mercedes-Benz of Westwood

The sales experience was great! Will is very knowledgeable, personable, and easy to work with. The buying process was a breeze, as was the financing, delivery, etc. Will was extremely attentive knowledgeable, personable, and easy to work with. The buying process was a breeze, as was the financing, delivery, etc. Will was extremely attentive in following up, explaining features to me, and making sure I was 100% satisfied with everything. More

When you drive into the service bay you are greeted and directed to the service desk immediately. The service desk then introduces you to your service advisor to dicuss your auto service. All of the above directed to the service desk immediately. The service desk then introduces you to your service advisor to dicuss your auto service. All of the above is done quickly and professionally. Tyler was excellant in getting corrected my vehicle's tire TPMS issue. I am completely satisfied with his service. More

I bought a 2010 GL 450 from Mercedes Benz of Westwood about a month ago I bought the car and it had a scratch on it so they put touch up paint on it. Never dried the same color and when I asked them the about a month ago I bought the car and it had a scratch on it so they put touch up paint on it. Never dried the same color and when I asked them the whole time they were doing it they said yes it would dry the same color! ya it didn't my nephew could of done a better job painting it. I have brought it in to have them fix which they told me they could..NEVER happened I have been leaving messages since Aug 6th for the manager Chris Palmer never has called back so then I decided to call and ask for the GM his name is Dennis. NEVER returned a call!! This place has got to be the worst I have ever seen for customer service...I would recommend going elsewhere if you want a Mercedes. More

I worked the Ronny Vikstrom and had a very good experience. He was very accommodating, answered all of my questions and was genuinely concerned about my satisfaction with the buying experience. H experience. He was very accommodating, answered all of my questions and was genuinely concerned about my satisfaction with the buying experience. He was engaged and has impressed me more after the sale than during the sale process. He has come in on his mornings off to meet me at the dealership when I picked up my car and once when I dropped it off for an inspection sticker he jumped in the car and expedited the service and got me on my way in less than 30 minutes. He took all the time I needed to introduce me to the features of the car and to personnaly program my phone into the command system. He walk me through the Navigation system and explained how to program my garage door. When I explained to him that I was having trouble with the garage door he emailed me directions. Ronny's commitment to service earned my satisfaction and I am sure he will be there in the future to ensure my satisfaction and repeat business. I am not certain I would have received this attention elsewhere. I haven't with BMW, Lexus and VW (my three previous cars). Ronny has been an excellent representative for MB and the dealership. Chris Eaton More

David is a great guy. Pleasure working with him. Pablo in finance was also very nice and extremely helpful. Overall very professional and a great experience. finance was also very nice and extremely helpful. Overall very professional and a great experience. More

NICK MAZZEO IS A GREAT GUY! I JUST PURCHASED A PRE-OWNED VEHICLE FROM THERE AND HAD A GREAT EXPERIENCE FROM BEGINNING TO END. I HAVE WORKED IN THE AUTO BUSINESS SO I KNOW WHAT TO EXPECT, THEY COULDN'T HAVE VEHICLE FROM THERE AND HAD A GREAT EXPERIENCE FROM BEGINNING TO END. I HAVE WORKED IN THE AUTO BUSINESS SO I KNOW WHAT TO EXPECT, THEY COULDN'T HAVE MADE IT EASIER. NICK DELIVERED THE CAR TO MY HOUSE W/ THE PLATES ON IT & A FULL TANK OF FUEL. IF YOU GO TO MERCEDES OF WESTWOOD, PLEASE ASK FOR NICK. YOU WILL NOT BE DISAPPOINTED! THANK YOU NICK! More

After months of searching online for a car that met my needs I found one at Mercedes of Westwood. I called and made an appointment, they called back to confirm the morning of the appointment. When I arr needs I found one at Mercedes of Westwood. I called and made an appointment, they called back to confirm the morning of the appointment. When I arrived Jessica had the car parked up front and waiting for me. Although it was not a Mercedes she had taken the time to familiarize herself with the features and functions and was able to answer questions and comparisons to "equivalent" Mercedes models. She was not pushy at all during the sales process and simply worked to get a deal that made sense for both myself and the dealership. The trade-in/pick-up of the car was smooth and went as fast as a financial agreement can be expected to take. She has followed up a couple times since then and also arranged appointments for me for some aftermarket work that I wanted performed. I will certainly call her again when I'm ready to go through the process again myself and also plan to start with her and Mercedes of Westwood for my wife's next car in the spring. Jason Beard - Hopedale More

Jessica was great to deal with. She was exremely responsive and demonstrated excellent follow up. She made sure I was comfortable with all the features of the car and followed up not once, but 3 tim responsive and demonstrated excellent follow up. She made sure I was comfortable with all the features of the car and followed up not once, but 3 times to make sure I didnt have any questions. Overall experience was very smooth from turning in my previous car to buying the new one. More

I just had a FANTASTIC experience here. After reading all the great reviews about Jessica Madych I asked to work with her in finding a great slightly used C300. This lady knows her business, isn't pushy at a the great reviews about Jessica Madych I asked to work with her in finding a great slightly used C300. This lady knows her business, isn't pushy at all, listens to your concerns and interests, and delivers. I drove out of there today with an absolutely gorgeous car, stress free, and got an excellent deal. Jessica has been doing this for 15 years and is truly a wealth of knowledge about every aspect of the car. She's also an incredibly nice, honest, and delightful person to work with. Couldn't be happier! Jason B of Boston More

There are far too many stereotypes when it comes to car sales: most derogatory. Gladly, none are evident at Mercedes-Benz of Westwood, Massachusetts. This is a class act from the moment you walk on to the sales: most derogatory. Gladly, none are evident at Mercedes-Benz of Westwood, Massachusetts. This is a class act from the moment you walk on to the property. As well, one often feels uncomfortably primed to deal by an onset of salespeople each in competiton with the other. Not here! The low key and professioanl culture of this dealership is that they are present to assist when and if you as the customer wish to express interest. I think I could have toured their showroom indefinitely without ever having to feel the need to justify my presence. My wife and I had the great fortune of being introduced to Jessica Madych. We learned she has fifteen successful and seemingly enjoyable years in the business. This was evident from her first breathe. I cannot stress enough to anyone reading this entry that if you seek a luxury car [new or used], do yourself a favor and call her in advance and schedule an appointment. She is not only a delight but she knows her craft. Cars are my weakness. I have owned nearly 60 in twenty-nine years. Way too many of those transactions tainted my passion and often left me, quite frankly, stressed, frustrated or exhausted. Working with Jess, and those who support her was like working with friends. If seeking another car, and know I will soon, I would look forward to calling her again. More