Mercedes-Benz of Westwood

Knows the product very well and can show benefits. Was comparing another make of vehicle and did not bad mouth or disparage that manufacture. Very professional and thorough. comparing another make of vehicle and did not bad mouth or disparage that manufacture. Very professional and thorough. More

This dealership and staff was so impressive that I drove 4 hours each way (on 3 occassions) to purchase a car from them, and I will again when its time to buy again. The professionalism, follow up, committ 4 hours each way (on 3 occassions) to purchase a car from them, and I will again when its time to buy again. The professionalism, follow up, committment to excellence, and accomodations made on my behalf to earn my business were unparrelled. From strong pricing on my trade, in to providing a loaner vehicle for an extended period of time, and to meeting deadlines and obstacles even during a hurricane, I must say there is nothiing this dealership could have done better in handling my purchase experience. Any business is only as good as it's people and this dealer is blessed to have Jessica Madych. She is tenacious, reliable, consistent, honest, extremely educated in the product line, and was dedicated beyond my wildest expectations. There are good sales people, top sales people, and then there are rare folks like Jessica. Jessica worked tirelessly during my purchase which whick took over a week given the out of state requirements, and she worked even harder after the sale. Jessica called me every day during my first week of Mercedes ownership to make sure I was ok and getting use to the cars features knowing I was coming from years of driving Lexus vehicles. She followed up in the morning, evening, and even on her off days to see if there was something I needed. She exceeded all expectations and guaranteed that I will see Jessica first before I ever buy another car in the future. If I didn't live so far away I would hire Jessica in a heart beat to help my business grow. As a person who manages sales people, owns a business, and sold products/services for over a decade I can honestly say that Jessica is a priceless resource for Mercedes of Westwood. Thanks Jessica. Dave D. More

I have been a service customer with Prime Mercedes Westwood for my two previous cars and decided to purchase my new E350 BlueTec here. I was able to drive away the same day with a great car at a very Westwood for my two previous cars and decided to purchase my new E350 BlueTec here. I was able to drive away the same day with a great car at a very good price. Jim Briggs was a pleasure to work with, straightforward and knowledgeable. Looking forward to my next purchase. Paul Alves More

I wanted to buy a 4 seater convertible but was not sure which make and model to pick. I was considering MB CLK350, BMW 330i, and Audi. I was on my way to the BMW dealer when I saw the MB dealer and decided which make and model to pick. I was considering MB CLK350, BMW 330i, and Audi. I was on my way to the BMW dealer when I saw the MB dealer and decided to stop by. Nick Mazzeo introduced himself and was very frindly, curteous, polite and detailed when answering my questions. I was very impressed with his service, I did not feel pressured which is a big "turn off" for me. He was able to show me a 2007 CLK550A which I fell in love with. Before I made a decision I wanted to see the BMW, so I went to the BMW dealer. Lets just say I was not treated well or curteously. That poor experience w/ that specific dealer made it real easy for me to stick with MB. The following day Nick Mazzeo appropiately called and emailed me to offer me more information and to set up a day to bring me the car for a test drive. After driving the CLK550A and after the perfect experience I had with Nick Mazzeo/MB dealer I decided to buy the car. I was very impressed with my overall experience and I will defenitely buy from them again. By the way I love everything about the car (it has been 2 months since I bought it, it drives soooo smoothly?? More

All too common the car buying process is characterized by the slick salesman and sales manager in the corner office that you don’t see. Unfortunately, this process doesn’t improve much as you move up the pr the slick salesman and sales manager in the corner office that you don’t see. Unfortunately, this process doesn’t improve much as you move up the price scale. MB of Westwood broke that mold for me. The salesperson and the sales manager were very pleasant, very relaxed, and never an ounce of pressure. They were always very responsive to discussions on the phone or email. A very professional firm that I would highly recommend. More

Let me start by saying that I despise the car buying process immensely and being on the younger side it was difficult to find sales people at the higher end car dealerships to take my husband and I seri process immensely and being on the younger side it was difficult to find sales people at the higher end car dealerships to take my husband and I seriously. This was not the case at Mercedes Benz of Westwood. Steve Avellino took the time to answer all our questions and allowed us to go on test drives of multiple vechicles till I found exactly what I wanted. There was no pressure to buy at anytime and when we did find what we wanted the whole process was excuted quickly and efficently. Overall we are happy with what we got for our money and have faith that any problems that may arise in the future with our vechile will be taken care of in the same professional manner as the sale was conducted. I would recommend Merceds Benz of Westwood and Steve Avellio to family and friends in the future and will be back when we're in the market to purchase/lease again. More

The sales experience here was pleasant enough. My rating has nothing to do with the sales team, but everything to do with the service department. I think one should consider the service experience you're l has nothing to do with the sales team, but everything to do with the service department. I think one should consider the service experience you're likely to receive from a dealership when considering a car purchase. I can't imagine a worse customer experience than what I've consistently received at the MB Westwood service department. I called with a question concerning a part that had failed (rear shock) - the reason for calling was that two independent mechanics encouraged me to do so assuring me that the shocks shouldn't fail this early in the car and that despite being outside the factory warranty, it was something MB should fix. The phone call went well enough with the rep telling me that I'd need to come in so they could assess the situation. After taking time off from work to bring the car in, the response I received in person couldn't have been worse. I was informed that there was NO CHANCE they would consider covering the repair (and implied I was an idiot for even considering the idea.) Also, they wanted $150 to simply look at the vehicle and estimate the cost of repair (something both the independents I work with do free of charge.) When pushed, the quote for the shock job was 40% higher than the quote I received from two independents (a local shop and a place in Waltham that specializes in MB.) Needless to say, I left and won't be coming back from either service nor future vehicle purchases. If you want an honest, polite service experience - call your independent or find another dealership. This place is a thieve's den. More

Jessica was so wonderful! The moment I walked, I went and asked to speak to a salesperson, and within seconds Jessica introduced herself to me. Jessica is friendly, outgoing, professional, respectfl, ki and asked to speak to a salesperson, and within seconds Jessica introduced herself to me. Jessica is friendly, outgoing, professional, respectfl, kind, courteous, I could go on forever. She made this experience so wonderful for me. I had been searching for a car for months, and dealt with many salespeople at various dealerships, but I knew immediately, that the Mercedes-Benz Westwood dealership was the right place for me. Jason, the Finance Mgr., Tom, the people at the front desk, the people in the Registry office - everyone was great. I would highly recommend this dealership, and have already begun spreading the word about Jessica and her team!!! More

A company’s reputation is not generally based from customer’s praising companies but from those complaining about them; but the true reputation of a company is how they handle problems. This being sa customer’s praising companies but from those complaining about them; but the true reputation of a company is how they handle problems. This being said I would enthusiastically recommend Prime Mercedes and the Prime Group to anyone. What a great team. At Prime Mercedes I purchased a pre-owned Lincoln Navigator that after I took it home I found had a few issues- none related to Prime. Prime sent out the car to Lincoln to be fixed. After I had the car for a few more weeks there were a couple more issues- again none related to Prime. I wrote out a complete list of the problems and Tom Hamilton the pre-owned manager at Prime Mercedes made it his mission to make sure everything was done satisfactory to me. Tom was attentive, professional and very accommodating. I’m the CEO of a very busy company and I don’t have time to waste on getting a car fixed. Tom didn’t waste my time, on the contrary he took the situation in hand and made sure I was completely satisfied. Again, I would enthusiastically recommend Prime Mercedes and the Prime Group to anyone. More

If their is a custermer sitting at a desk and the salesperson is not there, it would be a freinderly atmosphere if they would smile and a nod of the head. Some of the staff did so but the majority lo salesperson is not there, it would be a freinderly atmosphere if they would smile and a nod of the head. Some of the staff did so but the majority looked and gave no idercation you were there. Pricing is always a problem no one is satisfied with the price. More