Mercedes-Benz of Westwood

I called Frank Makrin the other morning because I heard a noise coming from my 2003 ML500 that I purchased with them several years ago. He listened through the phone and had me bring it in. Frank is so re noise coming from my 2003 ML500 that I purchased with them several years ago. He listened through the phone and had me bring it in. Frank is so responsive and friendly every time I come in. As well as Dan the man who provides the loaner cars. It turns out that it was a carbon build up that I chose not to service at this time, however each and every time I go to Mercedes Frank has always been so professional and friendly. He takes the dread out of servicing a vehicle and I have 2 mercedes! Thanks Westwood for having such a great team! More

Fantastic service. This dealership was able to fix the problem with my vehicle after another dealership was unable to do so. Staff is very knowledgable and super friendly. I will definitely bring my veh problem with my vehicle after another dealership was unable to do so. Staff is very knowledgable and super friendly. I will definitely bring my vehicle back to this dealership for future maintenance and service. More

I bought my car a Herb Chambers, where I have also had very good sales/service experiences but went to Westwood today to have my car serviced (my new E350's windshield washer system failed). I went there very good sales/service experiences but went to Westwood today to have my car serviced (my new E350's windshield washer system failed). I went there to avoid major Holiday Trafic. Diane Spada, service advisor, did an excellent job in moving the process along and actually arranged to have the car hand washed as the regular washing appuratus was not being used because of fridgid weather. My thanks to the guy who washed the car. I was out in 1 1/2 hours. Thanks for the treatment. More

We recently purchased a certified preowned mercedes.Jason Wong was our salesman and our experience was completely pleasurable.He was knowledgable, patient ,and very accomadating.He answered all our questions Wong was our salesman and our experience was completely pleasurable.He was knowledgable, patient ,and very accomadating.He answered all our questions and made every effort to make sure that we understood the operation of every option.There was absolutly no pressure from either our salesman or the manager.This was the most stress free car buying experience that we have ever had.We would most deffinately recommend this dealership....just ask for Jason! More

I was very impressed with the customer service provided by the sales associates at Westwood. Every person we dealt with was knowledgeable and helpful and made it a pressure free experience. We would certai by the sales associates at Westwood. Every person we dealt with was knowledgeable and helpful and made it a pressure free experience. We would certainly return to make future purchases from Westwood and Alan Shockett. More

First-time MB buyer. Met a wonderful salesman named Jason Wong who gave me a test drive of the C300. He demonstrated the strengths of the car and how it compared to audi A4. Afterward, he gave me a great dea Wong who gave me a test drive of the C300. He demonstrated the strengths of the car and how it compared to audi A4. Afterward, he gave me a great deal on a black 2009 C300 and got the plates, sticker and registration done in only a few hours. When I came back to pick up the car the next day, he spent over an hour walking me through the electronics of the car so that I would be very comfortable with the vehicle. A+ service and I would recommend him to any other MB buyers. Jason Wong is really a good salesman! More

car buying experiernce was awesome. viewed the web page, went in and met a very knowledgable salesman. he answered all my questions, took me out on a test drive, was very polite and not pushy at all. let me went in and met a very knowledgable salesman. he answered all my questions, took me out on a test drive, was very polite and not pushy at all. let me take the car out again, outlined all the safety and luxury features of the car and made me a very aggressive deal. i also met with the sales manager and owner of the dealership. everyone was friendly and willing to answer all the my questions. just enjoyed their "relaxed" approach. More

Don Paparella is one of the key reason why I purchased my S550 from MB of Westwood vs Viti. Don is one of the most personable Sales Manager's that I have dealt with in all the years that I have bought cars. S550 from MB of Westwood vs Viti. Don is one of the most personable Sales Manager's that I have dealt with in all the years that I have bought cars. Trisha Winski is the business manager that helped us through the purchase process. Trisha made my wife and me feel good about our purchase. Ron McGill is our service advisor, and he is a pleasure to work with. Ron makes sure my S550's needs are given full attention and keeps me informed of my car's needs. People at this dealership make me feel important when I there! Thank You! More

I owned a Mercedes 500SEL back in the 80's, and, after much thought decided on the CL600. After reading reviews from dealerrater.com, I went to MB of Westwood and, soup to nuts, had a fabulous experience much thought decided on the CL600. After reading reviews from dealerrater.com, I went to MB of Westwood and, soup to nuts, had a fabulous experience. My salesman, Alan Schockett, was incredibly knowledgeable, and made the whole experience a pleasure. The car was ready exactly as promised and he provided a most thorough and extensive explanation of all its features... no small matter! I haven't had it serviced yet, but so far cannot say enough good things about Alan or the dealership. More

This was my first experience with this dealership. Jack Fletcher - in sales was very helpful and professional. Not at all pushy. Trisha Winski - processed the lease quickly and efficiently. I am very pl Fletcher - in sales was very helpful and professional. Not at all pushy. Trisha Winski - processed the lease quickly and efficiently. I am very pleased with the experience. I will definitely be coming back and referring friends. More