Mercedes-Benz of Westwood

Erwin provided a level of high quality service that exceeded my expectations. My service was fast-tracked so I could be on time for my next scheduled meeting. Erwin puts the 'customer' first in cus exceeded my expectations. My service was fast-tracked so I could be on time for my next scheduled meeting. Erwin puts the 'customer' first in customer service. He lived up to reputation stated by the many letters on his desk from other customers. More

A+ in all areas. I have been leasing cars for 30 years and this dealership was the best I have ever experienced. Zhubin was a great salesman and Tom handled the negotiations in a very professional manner and this dealership was the best I have ever experienced. Zhubin was a great salesman and Tom handled the negotiations in a very professional manner. Trisha was especially professional in all aspects of the lease details. More

In one day, within a few hours, I turned in a leased car and leased another car. The process was efficient, friendly, and totally without hassle. Having worked with Jason three years ago, I knew I could cou and leased another car. The process was efficient, friendly, and totally without hassle. Having worked with Jason three years ago, I knew I could count on him to be fair and professional. When I arrived, he had all the options printed for me, making the decision process clear and simple. Once agreement had been reached, within a few minutes, Trisha had all the paperwork ready, and reviewed the details of the transaction. Every detail was handled by Jason and Trisha quickly and without pressure. I drove away thinking..."This could not have been easier". More

I can't say enough about Mercedes Benz of Westwood. Mr. Carrigan was a pleasure to work with and made the entire car buying process effortless. I have never had the same experience in buying a car before! Carrigan was a pleasure to work with and made the entire car buying process effortless. I have never had the same experience in buying a car before! I look forward to a long relationship with him and the dealership and would recommend him and the dealership to anyone buying a Mercedes Benz. More

I have been using the service department at Mercedes Benz of Westwood and their sister Audi dealership for more than 10 years. This however was the first time I purchased a vehicle from them. I am not Benz of Westwood and their sister Audi dealership for more than 10 years. This however was the first time I purchased a vehicle from them. I am not an easy custormer and I don't like a salesmen who tries to sell what's on the lot when it's not what I have asked for. The expeience here was great. The salesperson Alan, found the car I was looking for and we quickly negotiated a price. I have my new ML320 diesel, (getting 25mpg) very happy. More

Very friendly and sincerely helpful. they have a great product and people to sell their product. I have driven cadillacs for some thirty years, a new one every three years...mercedes benz seems so much a product and people to sell their product. I have driven cadillacs for some thirty years, a new one every three years...mercedes benz seems so much a finer automobile. mahmoud fraihat of prime mercedes seems so much a "finer" sales representative than any cadillac sales representaive I have ever dealt with in the past. More

Jason was really helpful when my boyfriend and I were buying a car at Westwood Mercedes. We walked in there without any idea of what to expect. I mean, you hear horror stories of how fake salesmen are an buying a car at Westwood Mercedes. We walked in there without any idea of what to expect. I mean, you hear horror stories of how fake salesmen are and how they would rush you just to make a sale. Jason was a different story. He took the time out to explain to us every single detail about the cars we were interested in. We had so many questions that I started to get annoyed at ourselves! But Jason's smile never left his face as he explained every little detail for us. We were looking at a few certified pre-owned vehicles and he printed out the carfax reports for us before we even asked! He fought hard for us on the price of our car and even helped us get a good deal on the GPS! Overall, the experience I had at Westwood Mercedes was great. Every time we go back for maintenance, the people are friendly and courteous. And sometimes Jason would even pass by and say hello! Such a great salesman with a great heart! And a great dealership with quick and efficient servicing! More

Alan was very helpful and kept things simple. It was a fairly easy process Service and Prices were very good and i had a great experience Evene the post sales experience was good - they were able to fairly easy process Service and Prices were very good and i had a great experience Evene the post sales experience was good - they were able to give me all fatcs about financing etc right there including warranties, registration, trade in etc More

customer service skills are impeccable, always available with advice and always has competitive price. Whatever we need he always seems to have the answer or will get it asap. Very pro active maintains exce with advice and always has competitive price. Whatever we need he always seems to have the answer or will get it asap. Very pro active maintains excellent networking skills. Can call night or day and returs calls within minutes. More

I found the staff knowledgeable on the product, overall SUV market and were able to make me comfortable features of the vehicle. They were very friendly and did not make me feel pressured. They were also SUV market and were able to make me comfortable features of the vehicle. They were very friendly and did not make me feel pressured. They were also cognizant of my busy schedule and made the pickup easy. More