Mercedes-Benz of Westwood

Five Year Maintenance, inspection, cosmetic rim work. Excellent service with a smile. Cost was less than quoted and they drove me to and from my home. Also washed and vacuumed vehicle. Clean facility Excellent service with a smile. Cost was less than quoted and they drove me to and from my home. Also washed and vacuumed vehicle. Clean facility as well. More

Quick My experience was quick and thorough service for a problem that I did not anticipate. Honest and transparent. I found Mike to be very helpful and co My experience was quick and thorough service for a problem that I did not anticipate. Honest and transparent. I found Mike to be very helpful and communicative. More

Better than past years Okay, no one really feels that going in a car dealership is fun but it should be a positive experience. I came in for service after making my appointm Okay, no one really feels that going in a car dealership is fun but it should be a positive experience. I came in for service after making my appointment online and was welcomed, they were totally prepared for me and everything that I needed. When the time came to pick up my vehicle, it was clean and 100% done correctly . If you think like me, that's the way it should always be however not all dealerships treat you with the respect and high expectation we should all get. That's what I get and I hope you do too. More

Great experience! Needed tire valve replaced after making a bad decision with an off the market cap, they corrected it, also replaced my car key battery free of charge. Needed tire valve replaced after making a bad decision with an off the market cap, they corrected it, also replaced my car key battery free of charge. The service was quick and extremely professional. I am loving the Mercedes of Westwood dealership! More

Pina communications with the service department are not so g It was time for my first servicing. I asked for the car to be picked up at a different address than my home address. On the day that they were picking It was time for my first servicing. I asked for the car to be picked up at a different address than my home address. On the day that they were picking up the car they call me and said they were picking it up at my home address. Obviously someone didn't give the pickup person the message.they told me I was getting a loner and I told them I wasn't requesting a loner. Again somebody didn't tell anybody what was going on. I was told that my car would be brought back the same day but it was not. And I had to call to find out what happened to it the next day. It was not brought back the next day either and it was brought back the day after. Nobody called me the day before to tell me it wasn't going to show up. I love my car and the people at the dealership seem very nice however they need to get their act together with regard to communicating with people that are getting their cars serviced. More

Perfection I went into local dealership with questions on my lease and left with a brand new one. Thomas Parker was pleasant fast and caring. I will always go t I went into local dealership with questions on my lease and left with a brand new one. Thomas Parker was pleasant fast and caring. I will always go to him moving forward. More

So efficient, so good! This is a great dealership! Everyone is so professional, courteous and knowledgable. Samantha was so good and friendly, yet so professional . I boug This is a great dealership! Everyone is so professional, courteous and knowledgable. Samantha was so good and friendly, yet so professional . I bought my car there, had it serviced there every year and plan to continue my relationship with them for a long time. More

40,000 maintenance Excellent service for my E-350. It was my 40,000 service interval. Friendly staff and excellent work. My car was ready on time, nicely washed. The loa Excellent service for my E-350. It was my 40,000 service interval. Friendly staff and excellent work. My car was ready on time, nicely washed. The loaner car was a new C class Mercedes. More

Great experience Rodney, Alex and the whole service team bailed me out of a thought spot. I called them in an emergency situation and they stepped up. Professional, fr Rodney, Alex and the whole service team bailed me out of a thought spot. I called them in an emergency situation and they stepped up. Professional, friendly and trustworthy. Thank you!! More

recent service date 8/15/2019 pick car up. Car loaner enabled me to leave car for resolving Noise when applying brakes. Not resolved Paint and protective coating...looks ok. Replace front w Car loaner enabled me to leave car for resolving Noise when applying brakes. Not resolved Paint and protective coating...looks ok. Replace front windshield...Enio informed me the windshield was recalibrated, indicating that it was replaced. It was not. Few calls to service rep.... no reply....no call back Yet...least one hour from first call. Charged $360.ish to resolve noise.... noise still Evident on trip home from dealer. NOTt GOOD, so far. More