Mercedes-Benz of Wilkes-Barre

Mercedes-Benz of Wilkes-Barre Morgan is the finest service advisor I have ever had the pleasure to deal with. She worked diligently to turn my bad day, flat tires and cracked wheel Morgan is the finest service advisor I have ever had the pleasure to deal with. She worked diligently to turn my bad day, flat tires and cracked wheel, into a stress free pleasurable experience. Thanks Morgan and the entire MotorWorld Mercedes team. Captain SpaceCat Avenger More

Great Experience Was not planning to buy a car that day but after meeting and talking with Bill it just happened! I told him what it would take to make a deal and Was not planning to buy a car that day but after meeting and talking with Bill it just happened! I told him what it would take to make a deal and he and Rich worked with me and they made it happen. No pressure, just pleasant conversation which really helped with the transaction. I would highly recommend him. More

Excellent I have now bought 2 cars from these guys in about 25 months. Both times the experience was top notch, no complaints. Had such a good experience that I have now bought 2 cars from these guys in about 25 months. Both times the experience was top notch, no complaints. Had such a good experience that my wife also bought a vehicle from them the same month as I did. Service Department is great and I have never had an issue getting quality work done fast. More

Excellent Service While I’ve been a customer since 2001 and have had different service consultants, Marc definitely surfaces to the top of this group. He is courteous, While I’ve been a customer since 2001 and have had different service consultants, Marc definitely surfaces to the top of this group. He is courteous, attentive to details, customer service centric, and very pleasant to deal with. Thank you Marc for your courteous service. More

Had a low beam bulb replaced. The many times I have used this dealship for service, everyone there where great. Always helpful friendly and courteous. I have nothing but praise for The many times I have used this dealship for service, everyone there where great. Always helpful friendly and courteous. I have nothing but praise for the dealership and everyone associated there. More

30,000 mile maintenance check All persons encountered were ver professional, courteous and helpful. The service for which I came was done efficiently and to my satisfaction. Mega All persons encountered were ver professional, courteous and helpful. The service for which I came was done efficiently and to my satisfaction. Megan was, as always very polite and pleasant to communicate. More

Great Day Our sales consultant Joseph Riccetti went above and beyond to take care of our new purchase. Our initial visit was with another sales person who happ Our sales consultant Joseph Riccetti went above and beyond to take care of our new purchase. Our initial visit was with another sales person who happened to be off on our visit day. We wanted to close the deal and How made it happen! Very pleased and will return for our next vehicle for sure. More

Service Scheduling is a terrible problem For years now ever since mike one took over. I had to drive on an unsafe tire for weeks. New reception area for m Scheduling is a terrible problem For years now ever since mike one took over. I had to drive on an unsafe tire for weeks. New reception area for mercedes is awful. No privacy. All customers can hear each other’s conversation. Very poor concept. Personal attention I have been used to since owning my first S class is gone. More

Excellent service advisor In all of the times I have visited Motorworld Mercedes-Benz, I have never encountered anyone more genuine as far as people and customer friendly as Ma In all of the times I have visited Motorworld Mercedes-Benz, I have never encountered anyone more genuine as far as people and customer friendly as Marc Wheeler. More

Service advisor morgan Got me in next morning took care of everything hoping tech was as efficient with repairs I have had electrical problems with car that never seem to b Got me in next morning took care of everything hoping tech was as efficient with repairs I have had electrical problems with car that never seem to be fixed but her effort to make things right is appreciated More