Mercedes-Benz of Wilkes-Barre

Excellent service!! Thanks Mark!!!! For scheduling my appointment so quickly and explaining the service that was done ! I appreciate all your assistance. You are a gre Thanks Mark!!!! For scheduling my appointment so quickly and explaining the service that was done ! I appreciate all your assistance. You are a great asset to Mercedes ! More

Service Excellent service. Morgan was my service advisor who made the experience easy. My loaner vehicle was ready and I was on my way quickly. My vehicle Excellent service. Morgan was my service advisor who made the experience easy. My loaner vehicle was ready and I was on my way quickly. My vehicle was ready when promised. Mercedes has the best service in the industry. I have owned many other vehicles, but Mercedes by far, is the vest. More

Terrible experience Terrible experience, on a test drive in a gle for my mom. It was the same salesman we had last year when my girlfriend and I decided we wanted a Benz. Terrible experience, on a test drive in a gle for my mom. It was the same salesman we had last year when my girlfriend and I decided we wanted a Benz. We went to motorworld and had a terrible experience so we went to Lancaster and got ours. So anyway we were on the test drive and the salesman asked why we didn’t purchase it at mb Wilkes barre. I said because we had a bad experience and the manager wasn’t nice. We get back he tells the manager joe what I said and joe comes out screaming, instead of asking why I felt that way came out like a madman. They need a new manager, someone that can handle criticism. You’re in the wrong car line joe, learn how to treat people, esp people with more money than you! More

Great experience Joe was great to deal with. No pressure, all professional. Seek him out if you are buying a Mercedes, you won't be sorry. Always there after the sale Joe was great to deal with. No pressure, all professional. Seek him out if you are buying a Mercedes, you won't be sorry. Always there after the sale as well. More

Excellent Experience Ben made the entire experience from exploring choices to the actual car purchase a true pleasure. He was clear and articulate in his explanations, wa Ben made the entire experience from exploring choices to the actual car purchase a true pleasure. He was clear and articulate in his explanations, walked me through through the various choices, and never gave a hard sell. He was attentive and brought real excitement to the purchase. Even now, 2 months later, he is as helpful and accommodating to any questions as he was on day one. I can highly recommend Ben as an excellent associate (and nice guy) to work with. More

Highly Reccomend Kim was such an awesome help finding the perfect car & made the entire process fun and exciting. She answered every question I had and spent the time Kim was such an awesome help finding the perfect car & made the entire process fun and exciting. She answered every question I had and spent the time to teach me all about my new vehicle. Thank you Kim! More

Honest dealer I had the pleasure of working with Ben via a recommendation from a co worker. He made the process easy and transparent. Even though I did not buy from I had the pleasure of working with Ben via a recommendation from a co worker. He made the process easy and transparent. Even though I did not buy from him - he was able to work very reasonable and honest numbers with me. No nonesense. No upsell. Will definitely think of this place first for my next purchase. More

Best customers service , threw the years . I can’t express how Kimberly makes your experience buying vehicles so easy , & pleasant . I personally wouldn’t go any where else . Kimberly attends I can’t express how Kimberly makes your experience buying vehicles so easy , & pleasant . I personally wouldn’t go any where else . Kimberly attends to all your needs . She greats you with a smile , helps you threw ever details of your purchases needs , she goes above & beyond for her customers, that’s why I am back every 2 years for our vehicles . More

A First Class Experience at MotorWorld Mercedes Benz We thank the outstanding team of professionals at MotorWorld Mercedes Benz; including Rick Cerino, Stanley Nitkowski, Peter McMonigle, Justin Partingt We thank the outstanding team of professionals at MotorWorld Mercedes Benz; including Rick Cerino, Stanley Nitkowski, Peter McMonigle, Justin Partington and most certainly Shane Chabot, our knowledgeable salesman; each gentleman in their own right, ushering us through a smooth, seamless purchase experience. Their respectful, accommodating, considerate attitude was evident at every turn. Additionally, their acute knowledge about the process required to purchase a vehicle outside our home state of Massachusetts, insured our confidence, comfort and peace of mind, even going the extra mile to follow up numerously after the sale! Undeniably, a most pleasant, thoroughly satisfying car buying experience provided by a skillful, highly recommended team. More

Experience Best Mercedes dealership I have ever been to. Ben is the greatest! So professional and honest. I will always used this dealership for any future purch Best Mercedes dealership I have ever been to. Ben is the greatest! So professional and honest. I will always used this dealership for any future purchases More