Mercedes-Benz of Wilkes-Barre

Purchase of new 2016 Mercedes GLE350 4MATIC SUV I purchased this vehicle through sales rep. Nick Campbell. Nick was very professional, knowledgeable, and courteous. He answered all of my questions I purchased this vehicle through sales rep. Nick Campbell. Nick was very professional, knowledgeable, and courteous. He answered all of my questions, and let me drive several vehicles before deciding to purchase the Mercedes GLE model. Nick is very conscientious; he was great at following up on my needs for informational feedback, including efforts to provide my needed information after his normal business hours and his day off. Overall it was a pleasant purchasing experience, and I never felt pressured during any of this process. More

Efficient, complete, caring and professional! Our sales rep, Nick, is the reason we purchased the vehicle. We felt he was knowledgeable, concerned, and fair. We test drove several vehicles as we Our sales rep, Nick, is the reason we purchased the vehicle. We felt he was knowledgeable, concerned, and fair. We test drove several vehicles as we were tied between the GLE and GLC styles. He followed up and invited us back to see some options on each. He answered many of my text questions without getting frustrated. He is so kind that I felt no pressure to purchase either. It was a pleasure doing business with him and we will be friends for a long time. More

Nick Campbell It was the easiest time I ever had in purchasing a vehicle. Nick Campbell made it enjoyable no headaches in and out very professional Took the time to It was the easiest time I ever had in purchasing a vehicle. Nick Campbell made it enjoyable no headaches in and out very professional Took the time to meet my needs which he did and i will never buy a car anywhere else as long as u have employees like Nick More

Fabulous Nick gave me great service and in a timely fashion. His persistence lead me to purchasing my Benz--and I love it! Great work by Peter as well. Nick gave me great service and in a timely fashion. His persistence lead me to purchasing my Benz--and I love it! Great work by Peter as well. More

Shopping for Mercedes GLC Very professional atmosphere as soon as customer walks in, which makes a positive difference from other dealerships. Great quality of customer service Very professional atmosphere as soon as customer walks in, which makes a positive difference from other dealerships. Great quality of customer service and Nicholas was very knowledgable about the vehicle. More

An awesome experience with a great sales rep a 10!! A great experience and a great sales rep I not only bought a car I made a friend I will definitely purchase another vehicle there OK A great experience and a great sales rep I not only bought a car I made a friend I will definitely purchase another vehicle there OK More

Informative and quick Came in to test drive. Nick was a great help and provided us with enough information to make a decision. Couldn't have been more pleased to have had N Came in to test drive. Nick was a great help and provided us with enough information to make a decision. Couldn't have been more pleased to have had Nick as a salesman. More

Campbell review Nick Campbell was very helpful and did not do a "hard" sell. He was very knowledgeable about the vehicles. He made the experience fun and enjoyable. Nick Campbell was very helpful and did not do a "hard" sell. He was very knowledgeable about the vehicles. He made the experience fun and enjoyable. More

Nicholas Campbell This young man was very attentive to my needs on choosing the right car . He was very didactive very intuative and knew exactly what i wanted . He was This young man was very attentive to my needs on choosing the right car . He was very didactive very intuative and knew exactly what i wanted . He was very professional , and was always on time . He took very good care of me . All my paper work and keys were ready for me upon arrival. I recommend anyone who is interested in purchasing a car to definitely come and see this guy . Motor world knew exactly what they were doing when they brought this gentleman on board.... More

grest cutomer service Good afternoon, I wanted to take a few minutes to tell you about one of your employees and the great service he provided me today. The employee’s Good afternoon, I wanted to take a few minutes to tell you about one of your employees and the great service he provided me today. The employee’s name is Kurt Weinland, he is a service adviser at you Mercedes location. I had made a mistake doing a DYI service job on a used Mercedes that we just bought. Kurt gave me good advice and got me an appointment today even though they were swamped. I had to have the car towed there and he meet us with directions to where to put the car and what to do next. He made me feel at home in your waiting room and checked up on me a couple of times during the morning. He came and explained that the car would need more service work done and went over a detailed cost estimate. He was very understanding when I said we could not do all the work today and would reschedule some of it at a later date. He suggested the most safety related stuff that needed to be done before I took it home. To me this is customer service and caring about the customer at its best. I work for ppl electric utilities and we get lots of negative feedback and it is always great to hear good stuff. I look forward to working with Kurt in the future. He is an asset to your company and should be recognized for his efforts. Thank you for your time Jeff Hobbs More