Mercedes-Benz of Willoughby

They were super friendly, knowledgeable and accommodating. Frank Waite was a fantastic rep throughout the whole process and I am very happy with my purchase. This is a dealer you can truly trus accommodating. Frank Waite was a fantastic rep throughout the whole process and I am very happy with my purchase. This is a dealer you can truly trust. More

I had an amazing experience purchasing my car from this dealership. The whole process was so easy and smooth that I honestly didn’t even feel like I was buying a car — it felt more like grocery shopping! E dealership. The whole process was so easy and smooth that I honestly didn’t even feel like I was buying a car — it felt more like grocery shopping! Everything was straightforward, stress-free, and well organized from start to finish. A special thank you to Jakob, the salesman, who was absolutely fantastic. He was incredibly kind, patient, and helpful throughout the entire process. He answered all my questions, made sure I was comfortable with every step, and never made me feel pressured. Truly one of the best salespeople I’ve ever dealt with. I highly recommend this dealership to anyone looking for a simple, hassle-free car buying experience! More

Frank Waite was my salesman and was great. He found me a great car and made leasing very easy. He found me a great car and made leasing very easy. More

Super helpful staff. Everyone there is very knowledgeable and helping. They made the entire experience super easy. Everyone there is very knowledgeable and helping. They made the entire experience super easy. More

Thank you to the whole team for the outstanding service in our new vehicle purchase. We already knew the service department was first rate, but process for buying was first rate, led by Frank Waite as our in our new vehicle purchase. We already knew the service department was first rate, but process for buying was first rate, led by Frank Waite as our salesmen. He was knowledgeble, helpful, transparent and patient throughout the process. Every team member we worked with were kind and pleasant, and gave us the time and information we needed to make the purchase and drive away with confidence. More

Our first purchase here. We are very happy with their knowledge and friendly repore. Our salesman was Frank Waite. We generally do not like salesmen because of their persis We are very happy with their knowledge and friendly repore. Our salesman was Frank Waite. We generally do not like salesmen because of their persistance, but not Frank. He was like talking with an old friend. Thanks again More

Thank you to the entire Willoughby Mercedes-Benz team for a great experience. Everyone I interacted with was professional, helpful, and made the process smooth from start to finish. A special thank you to Mo a great experience. Everyone I interacted with was professional, helpful, and made the process smooth from start to finish. A special thank you to Mo, my salesman - you were fantastic to work with. I truly appreciated your patience, knowledge, and attention to detail throughout the process. You made the experience enjoyable and stress-free. Thanks again to the whole team for your outstanding service! I love my new car. More

Very attentive to my needs. The whole process was seamless. This was my forth Mercedes purchased at this dealership. The whole process was seamless. This was my forth Mercedes purchased at this dealership. More

We had a great experience with this group, and the team that helped us was terrific - especially, Frank Waite. The team walked us through all the steps for our new GLC300, made the paperwork a breeze, and that helped us was terrific - especially, Frank Waite. The team walked us through all the steps for our new GLC300, made the paperwork a breeze, and gave us a thorough tutorial on all the vehicle features to make the most of our new purchase. Would highly recommend Mercedes Benz of Willoughby!! More

The team at Mercedes-Benz of Willoughby provided excellent customer service during the purchase of our new vehicle. Sales, finance, service and management worked together to ensure that the customer excellent customer service during the purchase of our new vehicle. Sales, finance, service and management worked together to ensure that the customer experience was tailored to our specific needs. The sales team listened and patiently allowed us to demo several vehicles in the dealership (Volvo and Mercedes). Special thanks to Mo Soliman whose product knowledge assisted us in making an informed decision. Brett Leiken ensured that we were aware of all incentives and rebates available during the purchase process. He made himself available during the many phone calls and texts. Ty Whiting navigated us through the closing with transparency and without pressure for the “add one.” The service department made our new Mercedes pristine for delivery. The entire Leiken team made my wife and I feel very special. If in the market, I highly recommend Mercedes-Benz of Willoughby for your next purchase. More