Mercedes-Benz of Willoughby

Frank Waite is a great salesman and was a pleasure to work with. I appreciate that he listened to my needs and wants. Thankful he encouraged me to take a look at a vehicle he thought would work for me. I work with. I appreciate that he listened to my needs and wants. Thankful he encouraged me to take a look at a vehicle he thought would work for me. It’s perfect . Frank and Brett are very personable, thoughtful, and a true pleasure to work with. It was actually such a fun experience. This is my second purchase from Mercedes of Willoughby and will not be my last. Truly the two best car buying experiences I’ve ever had. My local Mercedes dealership doesn’t even come close. It was definitely worth the drive. An outstanding dealership. More

Kevin Conant was an exceptional salesperson giving me the most outstanding service and explanations. I would recommend Kevin with the highest regard. I love my SL43 and his explanation of the car was pheno most outstanding service and explanations. I would recommend Kevin with the highest regard. I love my SL43 and his explanation of the car was phenomenal. More

Saad and Jacob were spot on with my recent purchase of a used car from them. They were exceptional in taking care of all transactions including shipping my car out-of-state to me. I really appreciate their used car from them. They were exceptional in taking care of all transactions including shipping my car out-of-state to me. I really appreciate their efforts in bringing me my dream car that I searched for 2.5 months. Thank you gentlemen! Ray R. More

Kevin Conant was very easy to work with and quickly and accurately responded to all questions and requests! accurately responded to all questions and requests! More

They were super friendly, knowledgeable and accommodating. Frank Waite was a fantastic rep throughout the whole process and I am very happy with my purchase. This is a dealer you can truly trus accommodating. Frank Waite was a fantastic rep throughout the whole process and I am very happy with my purchase. This is a dealer you can truly trust. More

I had an amazing experience purchasing my car from this dealership. The whole process was so easy and smooth that I honestly didn’t even feel like I was buying a car — it felt more like grocery shopping! E dealership. The whole process was so easy and smooth that I honestly didn’t even feel like I was buying a car — it felt more like grocery shopping! Everything was straightforward, stress-free, and well organized from start to finish. A special thank you to Jakob, the salesman, who was absolutely fantastic. He was incredibly kind, patient, and helpful throughout the entire process. He answered all my questions, made sure I was comfortable with every step, and never made me feel pressured. Truly one of the best salespeople I’ve ever dealt with. I highly recommend this dealership to anyone looking for a simple, hassle-free car buying experience! More

Frank Waite was my salesman and was great. He found me a great car and made leasing very easy. He found me a great car and made leasing very easy. More

Super helpful staff. Everyone there is very knowledgeable and helping. They made the entire experience super easy. Everyone there is very knowledgeable and helping. They made the entire experience super easy. More

Thank you to the whole team for the outstanding service in our new vehicle purchase. We already knew the service department was first rate, but process for buying was first rate, led by Frank Waite as our in our new vehicle purchase. We already knew the service department was first rate, but process for buying was first rate, led by Frank Waite as our salesmen. He was knowledgeble, helpful, transparent and patient throughout the process. Every team member we worked with were kind and pleasant, and gave us the time and information we needed to make the purchase and drive away with confidence. More

Our first purchase here. We are very happy with their knowledge and friendly repore. Our salesman was Frank Waite. We generally do not like salesmen because of their persis We are very happy with their knowledge and friendly repore. Our salesman was Frank Waite. We generally do not like salesmen because of their persistance, but not Frank. He was like talking with an old friend. Thanks again More