Mercedes-Benz of Willoughby

I worked with Frank (Waite) to find the perfect lease renewal. He listened to what I needed and what I didn't. There were no hidden catches and everything was up front and concise. Frank is exactly the p renewal. He listened to what I needed and what I didn't. There were no hidden catches and everything was up front and concise. Frank is exactly the person I want to work with in the future. It was clear he valued my time and business, service was above and beyond. Make your life easy ask for Frank. More

Ty Whiting from Mercedes-Benz in Willoughby is the most welcoming, friendly and overall professional salesman that I’ve ever done business with. Keep up the excellent work!! welcoming, friendly and overall professional salesman that I’ve ever done business with. Keep up the excellent work!! More

Brain was wonderful I was looking for a specific car and to be in it by the end of the day and Brian made it happen. Quick and easy. Thanks Brian! I was looking for a specific car and to be in it by the end of the day and Brian made it happen. Quick and easy. Thanks Brian! More

The car sold itself but Gene made it such a simple process, no pressure, no stress. Go see him, don’t you deserve to buy a Mercedes??? process, no pressure, no stress. Go see him, don’t you deserve to buy a Mercedes??? More

Thank you being so kind and helpful in our car buying process. Mo was very genuine which you always want to see from a salesperson. I love my new car:) process. Mo was very genuine which you always want to see from a salesperson. I love my new car:) More

Drove an hour to inspect a used vehicle.. was pleasantly surprised! The vehicle looked like new! Before putting the vehicle on the lot, the dealership put about $2000 into the vehicle. The s was pleasantly surprised! The vehicle looked like new! Before putting the vehicle on the lot, the dealership put about $2000 into the vehicle. The staff was very up front and professional. Our salesman, Mohamed Soliman, was very patient with us and got us pictures and information that we needed to help insure that we did not travel so far and be disappointed. The Pre-owned Manager, Brett Leikin, was very helpful and a pleasure to work with. Finance Manager, Francesco Nappo, was very thorough and made the paperwork process very easy. We were definitely wowed by this establishment and their amazing coffee/hot chocolate machine made the wait very enjoyable. More

A great experience when I bought our second vehicle from Frank and Tream! They were kind, helpful and listened to our needs Looking forward to working with Merecedes-Willoughby for a long time! Frank and Tream! They were kind, helpful and listened to our needs Looking forward to working with Merecedes-Willoughby for a long time! More

First time visiting Willoughby dealership on July 17, 2020. The level customer service Ty , Gene & Sage provided was magnificent. Forever a client. Purchased a 2020. 2020. The level customer service Ty , Gene & Sage provided was magnificent. Forever a client. Purchased a 2020. More

Awesome Experience at Leiken Mercedes Benz of Willoughby We had a wonderful experience at Mercedes Benz of Willoughby! We would highly recommend them. Gene Hauck, our sale rep, was wonderful! He didn't pre We had a wonderful experience at Mercedes Benz of Willoughby! We would highly recommend them. Gene Hauck, our sale rep, was wonderful! He didn't pressure just gave us all the information we needed to make our decision. We are thrilled with the car! Thank you Leiken! & Gene More

The people were very friendly and helpful. Mo Soliman, Sales Consultant, went the extra mile and made us feel important. Best car buying experience of my life. Sales Consultant, went the extra mile and made us feel important. Best car buying experience of my life. More