Mercedes-Benz of Willoughby

Excellent experience Very professional and knowledgeable staff throughout dealership. Definitely customer centered service. The whole leasing process was easy and I would Very professional and knowledgeable staff throughout dealership. Definitely customer centered service. The whole leasing process was easy and I would definitely recommend Leikin to anyone. More

Purchasing a vehicle form Mercedes Benz of Willoughby I had the occasion to purchase a vehicle, (S550), from Mercedes of Willoughby. I had the pleasant experience of dealing with Sanford Haynes. From I had the occasion to purchase a vehicle, (S550), from Mercedes of Willoughby. I had the pleasant experience of dealing with Sanford Haynes. From the beginning to end, Mr. Haynes was a professional and courteous salesman. Even helping me with dealing service calls, vehicle operations training, etc. He is always available when call, He is a credit to the dealership! More

Excellent Dealership Excellent service and willing to negotiate fair prices in good faith. Sanford Haynes and his team are passionate about cars. I came all the way fro Excellent service and willing to negotiate fair prices in good faith. Sanford Haynes and his team are passionate about cars. I came all the way from Buffalo, NY, and it was worth the few extra miles. Highly recommend. More

Recall for airbag GL 450 I just left Willoughby Mercedes dealership service department. Customer Service not good. I went there to get my airbag replaced and told the service I just left Willoughby Mercedes dealership service department. Customer Service not good. I went there to get my airbag replaced and told the service rep that I think I need a sensor because the ESP light is on he said it will be $150 to run the diagnostic test. The service rep asked me if I was leaving the car because the close at 4:30. I said yes and I will just get a loaner. He said we don’t have any loaners. So I called my husband and told him what was going on he talk to the rep. I just took my truck and left. I had work done on the my GL 450 at the Akron Mercedes dealership and will be taking to back there it’s worth the drive and never had a problem. This was my first time taking it out there because it’s 15 minutes from where I live. More

Wonderful experience Great experience! Gene Hauck was so very helpful from beginning to end from picking car to final purchase always available and so very well versed on Great experience! Gene Hauck was so very helpful from beginning to end from picking car to final purchase always available and so very well versed on all Mercedes. The service department also is top top notch. More

Overall Experience Was Outstanding My husband and I recently leased our first Mercedes-Benz from Leikin Motors in Willoughby, OH and our experience was exceptional. We spent considerabl My husband and I recently leased our first Mercedes-Benz from Leikin Motors in Willoughby, OH and our experience was exceptional. We spent considerable time with two other Mercedes dealerships in the Cleveland area and decided to lease with the Leikin team because we felt they were the most professional, knowledgeable and transparent. We are meticulous customers and had some very technical questions/requests with respect to our lease structure, money factor, MSD program, and capitalization of certain costs. The sales manager, Ty Whiting, could not have been more enjoyable to work with. He had detailed technical knowledge of our proposed lease structure and helped reconcile all of our complex inquiries, literally down to the penny. He was extremely patient, professional, transparent, and generous with his time, even going as far as to stay several hours after close (quite unnecessarily) to make sure we were taken care of. The finance director, Andrew Cavicchi, was also very experienced and personable. We had planned not to pre-purchase service check-ups or tire/wheel insurance, and Andrew skillfully articulated why doing so was actually cost effective. We ended the experience with an outstanding demonstration of the car and it's features from Justin Smith. His knowledge of our particular model's features and engineering was was impressive. The overall experience was outstanding, and we couldn't feel better about joining the Leikin team for our first Mercedes. I have no doubt it will be the first of many with them. More

100% satisfaction. Recommend Brian Rapoport in sales. I`ve had 2 cars with Leiken. Great dealership. Brian Rapoport is gifted as a sales agent. I am totally satisfied with my experienc I`ve had 2 cars with Leiken. Great dealership. Brian Rapoport is gifted as a sales agent. I am totally satisfied with my experience with them. Recommend the dealership 100%. signed T. Cassady. More

Leiken Mercedes of Willoughby the best!!! I've been coming here for two decades. They are truly the best. Brian Rapperport is who I go to for m the new cars. He is wonderful and makes getting I've been coming here for two decades. They are truly the best. Brian Rapperport is who I go to for m the new cars. He is wonderful and makes getting a new car easy. Michael Leiken is always around to make sure everything goes smoothly and makes sure you geT the best deal. More

Wonderful experience I had a wonderful experience at the Merecedes Benz of Willoughby!! I have always wanted a Mercedes and I am very happy with my purchase!! Ahmad Krayem I had a wonderful experience at the Merecedes Benz of Willoughby!! I have always wanted a Mercedes and I am very happy with my purchase!! Ahmad Krayem went above and beyond to make this experience perfect! He was personable and very thorough going through everything in the car. This is my first Mercedes and possibly not my last! I love my car! More

Marquee offered incredible service I recently purchased a new CLA. Marquee got me in quickly to test drive and gave me all the information I needed. He was never too pushy and made sure I recently purchased a new CLA. Marquee got me in quickly to test drive and gave me all the information I needed. He was never too pushy and made sure I got what I wanted. Great experience overall and I will be working with him in the future. More