Mercedes-Benz of Wilsonville

This place allows you to feel like you’re at home. More

Poor customer service...calls not returned...lack of information...work done not previously discussed...I certainly won’t be going back to this dealer ship information...work done not previously discussed...I certainly won’t be going back to this dealer ship More

The service person was very professional. The work was completed when stated. I have never had to return to Wilsonville Mercedes for a problem. It is resolved first time. completed when stated. I have never had to return to Wilsonville Mercedes for a problem. It is resolved first time. More

Waiting for car is drudgery. All good things about dealership service have been removed. Terrible music. Noisy ice machine when sitting in waiting room - drowns out terrible music. Why can’t people si dealership service have been removed. Terrible music. Noisy ice machine when sitting in waiting room - drowns out terrible music. Why can’t people sitting at information desk pass out individual cups of coffee or individually wrapped snacks. There aren’t doing anything else there anyway but yacking to each other. More

Very well laid out. Simple to know where to go. Greeted immediately. Directed to service writer with not delay. Communication fast clear. Timing as promised. Very straightforward. Will be back. immediately. Directed to service writer with not delay. Communication fast clear. Timing as promised. Very straightforward. Will be back. More

Joe Salander was an outstanding service representative . Though the department was very busy at my appointment time he extended courteous attention to me and made me feel like I was the only customer in the Though the department was very busy at my appointment time he extended courteous attention to me and made me feel like I was the only customer in the room. He thoroughly covered all aspects of the 3 year service inspection and called on the tire expert to advise on tire replacements. After work was accomplished he explained the Bill items. When I asked about a military discount after the charges were accounted he gave me a 10% credit. As I waited outside for my vehicle he came out of the department office to assure me about the work and we talked a little baseball. Joe’s personal connection to his customers makes him an outstanding envoy for this service department. JCM More

Very pleased with the whole experience. Everyone was happy and friendly. David was great to work with and the rest of the team as well. Thank you !! happy and friendly. David was great to work with and the rest of the team as well. Thank you !! More

Excellent service! Went above and beyond to make sure I was taken care of. Gave me a ride home while my vehicle was being serviced was taken care of. Gave me a ride home while my vehicle was being serviced More

I guess is bad luck for me getting this vehicle, Can’t believe it!!! Four out of three tires got flat tire with in 1 yrs. Two tires needed to be replaced and one got fixed. Call dealership and the tire believe it!!! Four out of three tires got flat tire with in 1 yrs. Two tires needed to be replaced and one got fixed. Call dealership and the tire is in stock so I don’t have to wait for it. Booked my appointment and got in right away, promised for hour and half wait. Sure it was no issue this time. More

We had our car serviced at the Wilsonville branch and Joe Selander was the manager taking care of us. He was simply wonderful. Very efficient, thorough and professional. Will go there again for our nex Joe Selander was the manager taking care of us. He was simply wonderful. Very efficient, thorough and professional. Will go there again for our next service! More