I was a loyal customer for over 15 years to this dealership. I leased numerous cars here. I always had a positive experience.
Then last year (2016) I ordered a new CLS. I was told it would take about 3 months to arrive, which was good as my lease on my old car was ending. I waited, and waited, and waited, and my lease ended, and I had no car. No loaner offered. Nothing. Just wait some more. Nobody seemed to care.
7 months later, my CLS finally arrives. I was relieved. Sales guy calls, says its all ready for delivery. I take the day off work, excited to get my new car. I arrive...take one look at the car, which is unceremoniously parked out in the dirt, and I am gobsmacked. The matte paint is badly damaged on the car. Not a small ding, but a huge burn. Like somebody poured paint thinner on the car.
No fixes offered. Couldn’t even loan me another car for a few days.
“Come back tomorrow, we will see if we can buff it out.” You can’t buff out matte paints! I am so glad I waited 7 months for this?
They tried to fix it, but it was hopeless. I walked away from the deal. Ended up having to buy a car from another state, which was supremely inconvenient.
Ill never go back now. Mercedes makes great cars, but do not go here. They don't care.