Came in for basic maintenance and discovered the tires needed to be replaced. Tires needed to be ordered and would 4 days because we were heading into the weekend but car should be ready on Tuesday, I would get a call to update me.(this was Friday).
Got a call Tuesday, not all tires came in, they would call Wed. to update me. No call, all day, at 5pm Wed, before driving 45min to get to the dealership, I call the dealership. Service to check the status, tire came in but now, I need to replace my rear brake pads too. It might be ready tonight but it will be ready for sure tomorrow(Thurs), in the morning possibly. Got a call in the afternoon that the car was ready. Up to this point, my experience at this dealership has been great. The service and parts timing, I get, it takes time. Not calling me to keep me updated on my service sucks. Will make sure to get a different service rep the next time.