Mercedes-Benz of Wilsonville

Wonderful Took care of everything. Had a massage while I waited and good coffee as well. Very friendly staff and a clean facility. Car came back serviced and wa Took care of everything. Had a massage while I waited and good coffee as well. Very friendly staff and a clean facility. Car came back serviced and washed. More

Excellent customer service Mercedes Benz of Wilsonville has been the best auto dealership I have had the pleasure of doing business with over the past 4 years. Each time I visit Mercedes Benz of Wilsonville has been the best auto dealership I have had the pleasure of doing business with over the past 4 years. Each time I visit their location, I am astonished of how their customer service offering makes me feel like I'm their only customer. More

2018 GLE350 4MATIC CPO BUYING TRANSACTION It was a very wonderful buying experience from Mercedes Benz of Wilsionville. The staff was friendly and courteous. The facility and the amenities a It was a very wonderful buying experience from Mercedes Benz of Wilsionville. The staff was friendly and courteous. The facility and the amenities are top notch. We were treated with respect and the service was uncompromised! The overall transaction was simple and speedy, so we were not stressed out any... I highly recommend Mercedes Benz of Wilsionville! More

Service Performed Our Service Advisor (Amy Remsing) was superb! We have yet to have a bad experience with a Service Advisor at this dealership. Very nice facility that Our Service Advisor (Amy Remsing) was superb! We have yet to have a bad experience with a Service Advisor at this dealership. Very nice facility that makes the customer feel appreciated. More

Bought C-300w I got a used C-300 from the dealership. It was a service vehicle. I think the price was great. I dealt with Brent Mesher and Scott Caverhill. Most of I got a used C-300 from the dealership. It was a service vehicle. I think the price was great. I dealt with Brent Mesher and Scott Caverhill. Most of my communication was with Scott, who was really slow to interact. It felt as if he was not too enthusiastic about selling car. I wanted to avoid Brandon King, since I read lot of bad reviews about him. Once I arrived, I learned that Brandon was assigned as my sales agent. Wow! Brandon is something. He is a man With a big attitude. In the beginning he was friendly. But once we started the negotiation, he started to show his attitude and aggressiveness. He was just passive aggressive in various ways. In the end I didn’t work with him. I worked with Brent Meaher, who was friendly and great. They offer the best price on used service vehicle, but they are not the friendliest bunch. The last finance guy was even trying to charge extra $100 on service plan which costs around $508 on 36 month lease. In the end everything worked out fine. I would recommend going to the dealership but be ready for aggressive behavior. It is probably how they want to turn off negotiation. At the end of the day don’t take it personally except Brandon. I think Brandon is at a different level - lot of negative energy. More

Great experience This is our second Mercedes. We worked with Mark each time. He is great and very knowledgeable as well as quite personable! Great team at Mercedes! This is our second Mercedes. We worked with Mark each time. He is great and very knowledgeable as well as quite personable! Great team at Mercedes! More

Awesome service I always feel appreciated when I visit. The service is excellent and Chris Cain is outstanding. I will always use MB of Wilsonville for my service nee I always feel appreciated when I visit. The service is excellent and Chris Cain is outstanding. I will always use MB of Wilsonville for my service needs. More

Fantastic Service!! My first experience at mercedes-Benz Wilsonville Oregon was fantastic. I found a used vehicle on Facebook marketplace and received responses immedia My first experience at mercedes-Benz Wilsonville Oregon was fantastic. I found a used vehicle on Facebook marketplace and received responses immediately to my questions. The next i’ve visited the dealership and negotiated a decent price. Mark Raleigh in sales was a pleasure to work with. I recommend the experience this dealership provides. Thank you Sharon More

Poor customer service I found the service writer to be rude and not knowledgeable about the vehicle. The service write told me they had to adjust the disc brakes. There I found the service writer to be rude and not knowledgeable about the vehicle. The service write told me they had to adjust the disc brakes. There is no brake adjustment for disc brakes. The vehicle fogs up quickly in certain weather conditions and has no way to defog. You must turn on the defroster which drives you out of the vehicle with super hot air and the air compressor turn off. Every other manufacture runs the air compressor to dry out the air thus defogging quickly. The engine light is now on and I was told not to bring the vehicle in because there was no loaner vehicle. I can continue but will not make any difference. Poor service!! More

Brandon King is the worst sales person ever! This sales person named Brandon King is extremely rude and judgmental in a sarcastic way. This is no explanation or introduction of the vehicle we are This sales person named Brandon King is extremely rude and judgmental in a sarcastic way. This is no explanation or introduction of the vehicle we are interested in, he only answers questions when there are questions and not willing to talk further more in details. Very unfriendly & cold and appeared to quite irritated during the test drive (Brandon King, just because you had a BAD DAY???). We could barely hear what he said, he was literally whispering as if he needs a Nap??? He was unable and unwilling to explain detail features of the vehicle and simply assumed that we are NOT serious buyers. We were quite interested in the vehicle before coming in, now we are totally disappointed with the entire experience. Shame for him to work for Mercedes Benz.... More