Mercedes-Benz of Wilsonville

Too Busy To Care I was looking for a particular car and found it on an internet site. I then went to the dealership's web site and saw the car again, making sure it w I was looking for a particular car and found it on an internet site. I then went to the dealership's web site and saw the car again, making sure it was still available since I live out of the area. I called the dealership to set up an appointment to view the car, and told the sales person that I would be there between 1:00 PM and 1:30 PM, depending on the heavy traffic I knew I would encounter (this is the Portland area after all). He agreed to the time, and said that if he was busy with another customer that I would be working with someone else. That was OK. When I arrived at the dealership at the appointed time the internet sales person was busy, so a referral was made to another sales person. That was OK too. When he went to get the key to show me the car I was interested in he found that it had been sold the day before I made my appointment. That ticked me off. The internet salesman could have checked to see if was still available, but did not bother to do that. I had driven a long way in the rain and heavy traffic. I doubt that I will ever visit this dealership again. More

Always Satisfied They have always taken care of my car and I’ll continue to use them. I know I have a facility closer to me but haven’t heard anything that would want They have always taken care of my car and I’ll continue to use them. I know I have a facility closer to me but haven’t heard anything that would want me to change. As the saying goes These Guys Are Good. More

Incredible customer service From the time we walked in to the time we drove away with our new car the professional service of the sales team, customer service and finance manager From the time we walked in to the time we drove away with our new car the professional service of the sales team, customer service and finance manager was outstanding, this is how buying a car should be. Thank you More

It was professional and personal. This dealership was professional from the first step inside. The sales team worked together and we had a wonderful experience purchasing our brand new This dealership was professional from the first step inside. The sales team worked together and we had a wonderful experience purchasing our brand new car. More

The best or nothing My 2003 Mercedes with 160k is starting show it’s age. It now has 160k, I’ve owned it since 90k and have dealer serviced it since I’ve had it. I’m not My 2003 Mercedes with 160k is starting show it’s age. It now has 160k, I’ve owned it since 90k and have dealer serviced it since I’ve had it. I’m not ready to replace it for a few more months and the service staff here was honest with me about what needed to be done to keep it road worthy for that time. There are independent Mercedes service centers that might be less expensive but MB Wilsonville is honest, knowledgeable and have never steered me wrong. I wouldn’t think of taking a Mercedes anywhere else for service. More

Very satisfied Initially we had contacted Gil based on a recommendation from someone we know. A week went by and he never initiated any communication regarding our e Initially we had contacted Gil based on a recommendation from someone we know. A week went by and he never initiated any communication regarding our expressed desire to test drive some certified pre-owned vehicles. I then contacted the dealership again and Brandon responded. He helped us through the entire process, seamlessly. He was very professional, with a good sense of humor to boot! Also, James in finance department did a great job explaining everything to us. The experience was an all around good one and we would certainly recommend this business to a friend. More

Very nice and helpful service people. Very helpful people who helped resolve warranty issue. First time at this dealer and was pleasantly surprised at how fast I was taken care of. Very helpful people who helped resolve warranty issue. First time at this dealer and was pleasantly surprised at how fast I was taken care of. More

Excellent customer service, answered all questions timely Rick was very helpful and understood I was from out of town. He worked with me remotely and when we decided to purchase the car, he had everything rea Rick was very helpful and understood I was from out of town. He worked with me remotely and when we decided to purchase the car, he had everything ready upon arrival. The car was exactly what we expected and the process super smooth. More

Complete inspection of Mercedes outside purchase Gave me priority maintenance recommendations as well as other items that need attention. Pricing allows me to plan budget and set priorities for brin Gave me priority maintenance recommendations as well as other items that need attention. Pricing allows me to plan budget and set priorities for bringing this 2001 SLK 320 up to date. More

1st class in every way MB of Wilsonville has a great service Dept...probably the best I’ve ever worked with. Ask for Darren James...he’s very responsive, accommodating, and MB of Wilsonville has a great service Dept...probably the best I’ve ever worked with. Ask for Darren James...he’s very responsive, accommodating, and organized. I’ve been in a couple times; excellent experience each time. In addition, everybody in the dealership is upbeat, courteous and welcoming. Just based on my service appointments, I get the impression buying a car here would be easy and rewarding. More