Mercedes-Benz of Wilsonville

Ways to improve I asked to have tires rotated. They were not and they did not tell me you don’t rotate tires. If you can’t do something, tell us. If you haven’t do a I asked to have tires rotated. They were not and they did not tell me you don’t rotate tires. If you can’t do something, tell us. If you haven’t do a requested task tell us. More

Sales & service team excellent. 1-10. Would rate each Brandon in sales was knowledgeable as well as efficient... Brian in finance was helpful, effective, & quick😎 Philip in product information was effi Brandon in sales was knowledgeable as well as efficient... Brian in finance was helpful, effective, & quick😎 Philip in product information was efficient, easy to understand, and personable... All rated a 10 in my experience More

They got a great team there. Excellent service and wonderful staff, very knowledgeable. Brandon took care of everything and made sure I'd bring home my new car when I got there. T Excellent service and wonderful staff, very knowledgeable. Brandon took care of everything and made sure I'd bring home my new car when I got there. Thank you. More

Excellent I was helped with all my concerns dealing with Dave. These people honor their agreements and give customer concerns high priority. This is a great p I was helped with all my concerns dealing with Dave. These people honor their agreements and give customer concerns high priority. This is a great place to buy a Mercedes-Benz. More

Great service department I was greeted when I arrived and they explained everything they were going to do. Coffee and a snack was available and a beautiful loaner car. It does I was greeted when I arrived and they explained everything they were going to do. Coffee and a snack was available and a beautiful loaner car. It doesn’t get any better. Thank you for the great service! More

Too Busy To Care I was looking for a particular car and found it on an internet site. I then went to the dealership's web site and saw the car again, making sure it w I was looking for a particular car and found it on an internet site. I then went to the dealership's web site and saw the car again, making sure it was still available since I live out of the area. I called the dealership to set up an appointment to view the car, and told the sales person that I would be there between 1:00 PM and 1:30 PM, depending on the heavy traffic I knew I would encounter (this is the Portland area after all). He agreed to the time, and said that if he was busy with another customer that I would be working with someone else. That was OK. When I arrived at the dealership at the appointed time the internet sales person was busy, so a referral was made to another sales person. That was OK too. When he went to get the key to show me the car I was interested in he found that it had been sold the day before I made my appointment. That ticked me off. The internet salesman could have checked to see if was still available, but did not bother to do that. I had driven a long way in the rain and heavy traffic. I doubt that I will ever visit this dealership again. More

Always Satisfied They have always taken care of my car and I’ll continue to use them. I know I have a facility closer to me but haven’t heard anything that would want They have always taken care of my car and I’ll continue to use them. I know I have a facility closer to me but haven’t heard anything that would want me to change. As the saying goes These Guys Are Good. More

Incredible customer service From the time we walked in to the time we drove away with our new car the professional service of the sales team, customer service and finance manager From the time we walked in to the time we drove away with our new car the professional service of the sales team, customer service and finance manager was outstanding, this is how buying a car should be. Thank you More

It was professional and personal. This dealership was professional from the first step inside. The sales team worked together and we had a wonderful experience purchasing our brand new This dealership was professional from the first step inside. The sales team worked together and we had a wonderful experience purchasing our brand new car. More

The best or nothing My 2003 Mercedes with 160k is starting show it’s age. It now has 160k, I’ve owned it since 90k and have dealer serviced it since I’ve had it. I’m not My 2003 Mercedes with 160k is starting show it’s age. It now has 160k, I’ve owned it since 90k and have dealer serviced it since I’ve had it. I’m not ready to replace it for a few more months and the service staff here was honest with me about what needed to be done to keep it road worthy for that time. There are independent Mercedes service centers that might be less expensive but MB Wilsonville is honest, knowledgeable and have never steered me wrong. I wouldn’t think of taking a Mercedes anywhere else for service. More