Mercedes-Benz of Wilsonville

Very satisfied Initially we had contacted Gil based on a recommendation from someone we know. A week went by and he never initiated any communication regarding our e Initially we had contacted Gil based on a recommendation from someone we know. A week went by and he never initiated any communication regarding our expressed desire to test drive some certified pre-owned vehicles. I then contacted the dealership again and Brandon responded. He helped us through the entire process, seamlessly. He was very professional, with a good sense of humor to boot! Also, James in finance department did a great job explaining everything to us. The experience was an all around good one and we would certainly recommend this business to a friend. More

Very nice and helpful service people. Very helpful people who helped resolve warranty issue. First time at this dealer and was pleasantly surprised at how fast I was taken care of. Very helpful people who helped resolve warranty issue. First time at this dealer and was pleasantly surprised at how fast I was taken care of. More

Excellent customer service, answered all questions timely Rick was very helpful and understood I was from out of town. He worked with me remotely and when we decided to purchase the car, he had everything rea Rick was very helpful and understood I was from out of town. He worked with me remotely and when we decided to purchase the car, he had everything ready upon arrival. The car was exactly what we expected and the process super smooth. More

Complete inspection of Mercedes outside purchase Gave me priority maintenance recommendations as well as other items that need attention. Pricing allows me to plan budget and set priorities for brin Gave me priority maintenance recommendations as well as other items that need attention. Pricing allows me to plan budget and set priorities for bringing this 2001 SLK 320 up to date. More

1st class in every way MB of Wilsonville has a great service Dept...probably the best I’ve ever worked with. Ask for Darren James...he’s very responsive, accommodating, and MB of Wilsonville has a great service Dept...probably the best I’ve ever worked with. Ask for Darren James...he’s very responsive, accommodating, and organized. I’ve been in a couple times; excellent experience each time. In addition, everybody in the dealership is upbeat, courteous and welcoming. Just based on my service appointments, I get the impression buying a car here would be easy and rewarding. More

Excellent set Chris Cain is at tentative and incredibly helpful. I would not go to another dealership. Wilsonville is not only a beautiful facility the staff is fri Chris Cain is at tentative and incredibly helpful. I would not go to another dealership. Wilsonville is not only a beautiful facility the staff is friendly and efficient. More

Jeff and Alex Very friendly and knowledgeable staff salesman was very good we will recommend him in the future. The features “training” was very helpful. Many of th Very friendly and knowledgeable staff salesman was very good we will recommend him in the future. The features “training” was very helpful. Many of them are new to us. More

Great experience, absolutely no pressure Firstly the dealership is phenomenally well planned and laid out. You get what you pay for and the service is exceptional. My sales representative Ma Firstly the dealership is phenomenally well planned and laid out. You get what you pay for and the service is exceptional. My sales representative Mark was super cool and gave us all the time in the world to make our buying experience very well informed. Probably my only buy where I did not have to bargain for a deal. The dealership worked out all possible discounts for me. More

CPO car inspection failed to address 5 issues Pleasant purchase experience for our 2015 CLS 550, 15k mile car. A week after the purchase we went on a long road trip. Coming down the Pass above t Pleasant purchase experience for our 2015 CLS 550, 15k mile car. A week after the purchase we went on a long road trip. Coming down the Pass above the speed limit, i applied the brakes, only to find out that the rotors were warped and a terrible vibration resulted. 4 hrs in, we stopped for lunch. Come back to a dead car. Rescued by local repair facility and had to replace the battery fro $180. At the destination, bad luck with a flat tire. Go to the spare and it is flat! Towed to the tire store where we discover that the puncture is in the sidewall, thus unrepairable. Buy a new tire? Try all 4 need to ne replace. The tires were at 50% so a new one would have a larger diameter and damage the AWD. Okay, 4 new tires please. Have to be ordered and will arrive day after tomorrow. That's 4 things that should have been done prior to sale and have cost me a lot of time and anguish on my Vacation. Financial impact on my wallet, over $1600. I will follow up with the dealer if and when we make it home. Will let you know if they reimburse me. More

Service experience Excellent people, courteous and professional. Timely service completed. I have known both the sales GM and service manager for tears and tryst them wi Excellent people, courteous and professional. Timely service completed. I have known both the sales GM and service manager for tears and tryst them with my car More