Mercedes-Benz of Wilsonville

Excellent Service All four factory wheels were stolen from our 2001 E55 AMG, while we were on vacation and the car was parked at a "secure" hotel lot. We had stayed at All four factory wheels were stolen from our 2001 E55 AMG, while we were on vacation and the car was parked at a "secure" hotel lot. We had stayed at a hotel near the Portland Airport and had no way to get home to the Oregon coast, about 130 miles away. After reporting the theft to our insurance we called the Wilsonville Mercedes Benz service center. This was not the closest Mercedes service center but we wanted to work with them since all of our previous experiences in having them repair our car were so positive. Our service adviser, Mark Mitchell was on the phone with no waiting time and after we explained our situation to him said that he knew the wheels would probably be difficult to source but he would take care of securing a set. He offered to bring the wheels to our hotel location to have them installed if necessary. About two hours later Mark called us and related that the factory wheels were in fact very rare but he had found a set but they would have to be shipped to Oregon. We did not want to leave the car to be further vandalized so began working on getting the car to Wilsonville for repair. Mark told us that he had a full set of wheels at his home he would bring to us to use to get the car to the shop but standard Mercedes wheels would not fit on the car because of the caliper size so that option was out. We elected to have our car moved on a flatbed truck to the shop and arrived just before shop closing. Upon arrival we were invited in to the service area, condolences offered and a brand new E350 was waiting with our name printed on a window placard. Mark told us to use the car, no charge until our car was ready the following week. On our drive home my wife described the experience of arriving at the Mercedes Benz Wilsonville shop as "like being hugged, and told everything would be OK". In the interim of our car being repaired Mark called to let us know when the wheels were to be delivered, what type of tire he recommended to fit with our particular car and of his interactions with our insurance company. It should be noted that upon first contacting our insurance they told us that there may be quite the process to establish value and depreciation of the old tires/wheels, however after speaking with Mark and his explaining the uniqueness of our particular situation, insurance covered all costs except our deductible. I credit Marks ability to communicate to their covering our loss no questions asked. Our car was repaired in a very timely manner, we arrived to pick it up and found it ready to go, clean and perfectly repaired. On two previous occasions we have had major work done on our car and each time I have been impressed at the customer service, skill of the technicians and each person we came into contact with. This last experience started as a very negative situation, but because of our service advisers ability to communicate, to "get things done" and bring the Mercedes team to tackle our problem a negative was turned into a positive. We truly feel well taken care of and happy to be a member of the Mercedes family. More

This is the second time I have been very dissapointed in the service at MB of Wilsonville. Previously I came in for what I believed was a right front wheel bearing problem, but they could not diagnose it. I the service at MB of Wilsonville. Previously I came in for what I believed was a right front wheel bearing problem, but they could not diagnose it. I went out with a service tech and demonstrated the noise, turn left and there is a significant whine, brake and it is heard front the right front. This is typical if a wheel bearing problem.The tech could not hear a noise I believe was very obvious. We were preparing to leave on a trip and I wanted the car correct, the service advisor said it was a bad tire and they should be replaced. I was pressed for time and agreed to replace all four tires. Problem not solved! I returned and said the whine was still present, they took the car out for diagnostic and told me the right front wheel bearing was bad. DUH! They replace the wheel bearing and problem solved. I did not expect this level of incompetence from MB. Just recently the Check Engine light went on I brought the car in and on the way the light went off, the service advisor said ignore it, so I did. The light went on and off for two weeks and I brought the car in again. They diagnosed it as an exhaust temp sensor. During the repair they told me there was a serious oil leak and it had to be repaired which I agreed to. Total cost of repair $2400. When my wife brought the car home she said it was noisy, I found that they did not replace the engine cover! The big 2 ft square black plastic thing! This is Saturday afternoon and we called to find that they just closed, our Monday trip is now delayed because of their incompetence. Nor Happy, I will not have my car serviced there again. Nor will I buy a MB product from them. Nuf said> More

This is one of the best Service departments I have ever been too. The Staff is super friendly in service and very knowledgeable. The advisor Scott Wendell was very helpful and took care of my car in the dr been too. The Staff is super friendly in service and very knowledgeable. The advisor Scott Wendell was very helpful and took care of my car in the drive getting me back on the road very quickly. After going to all the other Mercedes Benz stores this is the only one I will return to for service even though it is a little further to drive. A++++++ More

My recent visit to Willsonville Mercedes Benz was beyond exceptional. My servo our advisor Chris Cain was highly informative, and their service department was so friendly and helpful. They met all of my nee exceptional. My servo our advisor Chris Cain was highly informative, and their service department was so friendly and helpful. They met all of my needs and exceeded all expectations. I highly recommend Willsonville Mercedes to everyone I know. I just want to thank their team of employees for making mine so rememberable and pleasant. Thank You. More

I had an issue with a repair and Dustin took care it in a timely matter. I would hope that if you do business with Wilsonville MB that you end up with Dustin as a Service Advisor. timely matter. I would hope that if you do business with Wilsonville MB that you end up with Dustin as a Service Advisor. More

First, I think that Chris Cain is a terrific guy. He is very accommodating and knows his business. I always request him because I trust him. Why the "low" score, well....I had an issue arise and Steve Van very accommodating and knows his business. I always request him because I trust him. Why the "low" score, well....I had an issue arise and Steve Vanderhoof got involved. He is a horrible manager. He treated me with absolutely NO respect at all. A person like that should not be in his position. He has no clue what customer service is all about. He is a very arrogant man and I do hope that I never ever have to lay eyes on him again. As for Terry Tallerino, the GM, fanatic man also. When I called him about Steve he was apologetic and sympathetic to my concerns. I am not a high maintenance kind of person, but I do expect courtesy especially when having my MB serviced at MB about a warranty issue. As of today, the car still has issues. I have been in twice for the same thing...I don't know what to do at this point? Three times for the same issue seems excessive....agree? Thank you Chris and Terry...just wish Steve was not around your place....I think that I may have to try another MB dealership in the area??!! More

Excellent service department in a very well-run dealership! All the employees seem friendly and accommodating and of course that includes the Service Department personnel. My Service writer, Mark I dealership! All the employees seem friendly and accommodating and of course that includes the Service Department personnel. My Service writer, Mark Idle is especially good at his job and tends to every detail. All of the technicians are top notch, too. I can tell from talking to them because of my own background as an Auto Mechanic in my early years. More

I had a great experience at Mercedes Benz of Wilsonville. I worked with Gil on my 2013 C Class. I love this car. Gil was easy going, very friendly, and knowledgeable. Alan was involved on the finance side. T I worked with Gil on my 2013 C Class. I love this car. Gil was easy going, very friendly, and knowledgeable. Alan was involved on the finance side. Terms were communicated and explained clearly. All in all I'm impressed with their level of customer service. More

I waited 2.5 hours for my vehicle to get a oil change, no explanations, no hey were sorry but this is wrong or we're overbooked, NOTHING. When I inquired after an hour, I was told it will be done shortly. 1 explanations, no hey were sorry but this is wrong or we're overbooked, NOTHING. When I inquired after an hour, I was told it will be done shortly. 1.5 hours later it was. If I can figure out how to get outta I Life with my $$ I will. This is the second oil change at this site, not impressed. More

I bought a brand new ML-350 from Ed Hatterle it was smooth and easy. When I had a few problems I called Scott in the service dept.. I brought my car in to get fixed and Scott was all over it. Every tim smooth and easy. When I had a few problems I called Scott in the service dept.. I brought my car in to get fixed and Scott was all over it. Every time I go in everybody is very friendly and real helpful. I would recommend Wilsonville Mercedes to anyone. Scott Super More