Mercedes-Benz of Winston-Salem

During a scheduled service late Summer I was informed that I needed new brakes and rotors. I scheduled an appointment and was shortly informed that "somehow" not all the parts were available. I was A that I needed new brakes and rotors. I scheduled an appointment and was shortly informed that "somehow" not all the parts were available. I was ASSURED that the parts would be available in 3-4 days. I scheduled ANOTHER appointment in 10 days. Yesterday, I get to the dealership and after 20 minutes was ONCE again told that the parts weren't there. I'm NOT retired and have to take time off from work to get service done. Hence, my patients at the VA I work at were NOT seen. Why didn't anyone at the service department call me beforehand, twice, to let me know about the lack of parts???? I no longer have a trust or faith with this dealership and plan to take my vehicle elsewhere for service/repairs and any potential future purchases. Shame on you! Mercedes-Benz of Winston-Salem More

During a service visit this Summer I was informed that I needed new brakes and rotors. I scheduled an appointment which was for 2 weeks ago. I arrived promptly and was soon told that "somehow" not all t needed new brakes and rotors. I scheduled an appointment which was for 2 weeks ago. I arrived promptly and was soon told that "somehow" not all the parts were available. I was ASSURED that they would be available in 3-4 days and hence another appointment about 10 days later, today. Once AGAIN I arrived and no parts available! Why didn't anyone from the service department contact me about this. Two times now! I'm not retired and have to take time off work for this. I work at a VA clinic which means that my patients were not seen. TWICE! because of the total lack of responsibility by this dealership. I have no intention of doing any future business with this dealership as I do NOT trust them. More