"Going Above and Beyond"
We purchased a used 2012 GMC Acadia from Merit Chevrolet. Unfortunately, only a few days later, the car broke down on us. Our salesman, Jason Wortman went to work right away to make sure the car was in working order for us. We had the car towed to Merit and within a days time, they replaced all faulty parts at no cost to us. The entire Merit Chevrolet team was on top of communication with us and so friendly the entire time. This is what 5-star service is all about!
"No customer loyalty "
We have purchased several vehicles both new and used We leased our last vehicle and with 4 payments left were offered the pull forward option to get into a new lease but because our credit score was low we were declined a new lease. We made all the payments on our current lease but they don’t look at anything else but your credit score. Very disappointed with this If you don’t have a score above 700 dont bother to go here.
The team did a great job with my truck. Ron was very accommodating at helping get my truck in for service and arranging transportation for me. The service took longer than anticipated but they all kept me informed on the status and next steps. Great job!