I’m very unsatisfied with this dealership which I unfortunately had to purchase my car from. This situation made me strongly regret not returning back to the Westbury jeep dealership which I got my previous lease. Because our lease was up, I tried to work with the same salesman, Bryan, from the Westbury dealership who now works for the Merrick dealer. We had all the deals worked out and he asked me to pick up the new car in few days. I arrived to the Merrick jeep dealership, and my first impression upon it was not the greatest. First of all, the show room was a small compact area which was crowded with cars and desks within a limited space. Furthermore, no one cared to greet us when we walked in. Because of this, my husband and I were forced to wander around the tiny show room seeking for assistance. This was an unfriendly and unwelcoming environment which we were placed in. After waiting around the showroom, we finally got to be seated with Bryan. As we signed the lease documents and payment, we were then notified that there was a charge for registration renewal fee. I would've rather renewed it myself if I had been told that it was even due for renewal before-hand, but since they renewed it already we just paid the fee. Within the 3 entire weeks of waiting for my registration in then mail, I received two email notices from DMV asking to renew my registration. Because of these emails, I directly contacted Bryan, and asked why it still hasn’t been renewed and he told me to just wait since it takes longer to transfer the documents for renewal. I was told that it usually takes about 30-45 days along with delays updates in the online system. In my opinion, it did not make any sense because it never took that long with my previous leased cars. After waiting for few more days, I kindly asked if he could possibly check the status of my renewal with person who handles it (since it was done on their end) but I received NO REPLY BACK. He completely ignored my text messages and did not even bother to check with the person to get back to me. I felt like I was annoying him for even asking about it. I called the dealer and left a message with the person (Betty) who handles this. Betty returned my call the next day telling me it didn't get renewed. She told me the registration was mailed out and the refund check for registration fee was mailed out 2 days beforehand. She was at least very helpful and considerate towards my situation. Towards the end of the conversation with Betty, I asked to speak to the manager about this matter and she transferred me to Bob Carlo. He was not considerate and completely rude to me. When I told him about the situation and how this issue was handled irresponsibly, he spoke to me with such disrespect and a rude tone stating "...so what's the problem? I don't get what the problem is..". It seemed as if he did not care to help and made me feel as if I am a fool talking about something that isn't a problem. Since he was blinded to the “problem”, I am taking action and explaining what my issue is. My problem was that I wanted to avoid a conflict with the DMV stating that my license plate and license will be suspended for not renewing on time. I was not asking for a lot, since I paid for the service and expected action in return. Obviously, I expected it to be renewed in time and if not, they should’ve at least inform me what happened and apologize instead of ignoring my concern. Clearly I was frustrated and started to yell back at him and they stated that they should get the job done correctly if they receive commission for my lease. Bob couldn’t even manage to handle a clients concern; I’m astonished he even is a manager. This dealership does not care about their clients nor treat them with any kind of respect. Once clients sign the lease, we are basically on our own. I felt so neglected from the salesman whom we trusted and the manager. When I contacted Bryan, it was because I had good impression of him from the previous lease and wanted to work with him again even though I can get better offers from the Westbury Jeep dealership. With my good intentions to help him make more commission, we ended up with an unexpected outcome. Bryan did not seem to appreciate nor care for us. I am so disappointed and frustrated about this situation and will not be returning back. I STRONGLY DO NOT RECOMMEND coming here. I read all the reviews on this dealer and I can now see why they have such bad reviews. I completely agree with what was mentioned about Bob in the other reviews as well.
In the end, I got my registration renewed online by paying $163.50 AGAIN, and confirmed my registration renewal status was updated in the system right away! Did not take 30-45 days. BUT, STILL NO REFUND CHECK HAS YET TO BE RECEIVED.