Metro Ford of OKC

Service Department It would be a difficult task for me to put in to words how amazing David is from the service department. I brought in a car, expecting some minor thin It would be a difficult task for me to put in to words how amazing David is from the service department. I brought in a car, expecting some minor things (oil change, spark plugs, etc..). However, it turned out my car was close to breaking down and needed extensive work. The thought of spending thousands of dollars on a painted chunk of metal with four wheels was quite vexing. Simply put, David was heroic in his effort to both save me money where he could as well as get my baby in the shop ASAP. My car was finished today and thus far, the mechanical work seems exemplary and my anger and frustration of dealing with a malfunctioning Mustang is over. Thank you Metro Ford and thank you David for putting up with me and my car. More

Good Friendly Friendly, listens to the needs and wants of the consumer and tries to meet the expectations of the car of the wants and needs of the consumer. Friendly, listens to the needs and wants of the consumer and tries to meet the expectations of the car of the wants and needs of the consumer. More

Quick and easy buying experience This was a multiple vehicle transaction, and even though a couple of them were not in inventory and had to be brought in, we were still able to take d This was a multiple vehicle transaction, and even though a couple of them were not in inventory and had to be brought in, we were still able to take delivery within 24 hours! Excellent customer service. More

Oil change I came in for an oil change and tire rotation and Justin Payne was who checked me in and helped me. When done he explained what else I needed done, pr I came in for an oil change and tire rotation and Justin Payne was who checked me in and helped me. When done he explained what else I needed done, pricing and I told him I couldn't do it that day and he gave me his information to call and schedule my appointment to get it done. He was very polite and no one has ever took the time to ever explain anything to me before. So tell him thank you I appreciate his kindness. Donna Reynolds More

Not very honest and sales guy doesn't follow thru Long story short was told vehicle passed a safety inspection. Upon my inspection at my work. Front tires 0/32 inside and showed cords, rear tires 3/32 Long story short was told vehicle passed a safety inspection. Upon my inspection at my work. Front tires 0/32 inside and showed cords, rear tires 3/32, air filter FILTHY and original, oil slightly dirty so we changed that. Stripped out drain plug...? WOW 30K? When my wife and I got the car it was raining and our daughter want to ride home in it. Which would not have happened if I knew the tires were that bald. Also only provided a 2 page car fax report when the actual document was 6 pages indicating what appears to be hail damage on the top but was "mostly fixed" (I can find small dents with the correct lighting). (I printed my own copy at work). Now after asking for the inspection results. The finance guy has somebody bring new contract docs for me to sign which were all the same except one new piece of paper indicating they never reconditioned the vehicle. (I checked my originals as soon as I got home for this document and was not there). I called the sales guy again around noon asking why this was and where my I inspection results were. Was informed he would have that to me in 15 minutes. It's now 12 hours later and no call back! More

Perform the Works! I went in for the Works, oil change, tire rotation, multi point inspection. They took my car on time of appointment. They came to explain they had pro I went in for the Works, oil change, tire rotation, multi point inspection. They took my car on time of appointment. They came to explain they had problems starting the car and I needed a new battery. I agreed. They were extremely good keeping me informed of delays and issues during my stay. Only issue, as I drove off the lot my front tires were making a loud noise. I called immediately and took car back to dealership, only to find a nail with washer was in the front tire. How this happened? My tires were installed 3 weeks prior to service call and I now had to replace a tire. The staff is extremely friendly and helpful. More

Outstanding service My appointment was for recall work estimated at 4 hours. As I left the house and turned on wipers, one broke and that became critical. Justin added ne My appointment was for recall work estimated at 4 hours. As I left the house and turned on wipers, one broke and that became critical. Justin added new blades to the job and got out out in 2 hours! Metro Ford will have me as a customer for as long as I am able to drive drive! More

Very pleasant to work with Spoiler alert: I dislike the car-buying process. Metro Ford, however, made the experience not only tolerable but pleasant. The sales staff was informa Spoiler alert: I dislike the car-buying process. Metro Ford, however, made the experience not only tolerable but pleasant. The sales staff was informative without being pushy. We had an honest negotiation on price and found a workable deal. The finance process was informative and helpful. Our only quibble was that the process took a little longer than we would have liked (we had kids waiting at home for us). Overall, it was an enjoyable experience and we got a great deal. I'd recommend anyone buying a car to give Metro Ford a chance to earn your business. More

Best customer service I've had in a while! David Wilson provided the ABSOLUTE BEST customer service!!! I will ask for him again and again and again! He needs to be cloned. David is fantastic. David Wilson provided the ABSOLUTE BEST customer service!!! I will ask for him again and again and again! He needs to be cloned. David is fantastic. More

Service Dept is great, but I do not like the survey requiring 25 words! Please give customers the freedom to simply give a 5 star review. Dept is great, but I do not like the survey requiring 25 words! Please give customers the freedom to simply give a 5 star review. More