Metro Ford of OKC - Service Center

When they finally worked on my car, they did a good job, but I brought my car in on a Thursday and they didn't even start on it until Monday and then didn't get it fixed until the following Tuesday. When I but I brought my car in on a Thursday and they didn't even start on it until Monday and then didn't get it fixed until the following Tuesday. When I asked about a loaner since I would be without a car for 5 days, they said there was a one month waiting list which is the same as saying they don't do loaners because who knows a month in advance that they need a loaner? Ridiculous. More

Metro got us in on short notice for recall and oil change. Dropped truck at 11:45 and they had it finished at 2:15. change. Dropped truck at 11:45 and they had it finished at 2:15. More

They were so helpful to me I needed a new battery and everything checked over. I am now in an assisted living place and it’s very hard for me to drive anywhere. They all went over and above what they nee everything checked over. I am now in an assisted living place and it’s very hard for me to drive anywhere. They all went over and above what they needed to for helping me so much. That’s why we have bought her cars there and have them serviced only there. Thanks again so much. More

Quick service and good work, disappointed was charged $145.00 for PCM update, for a defect at original program. Also, for not offering warranty work on hood paint bubbling and flaking ( a know issue) $145.00 for PCM update, for a defect at original program. Also, for not offering warranty work on hood paint bubbling and flaking ( a know issue) More

It was quick and simple, vehicle is running great. I received updates from Angela. I felt like my vehicle is getting the proper care and Maintenace it needs. received updates from Angela. I felt like my vehicle is getting the proper care and Maintenace it needs. More

Excellent customer service and communication. Justin did a great job informing me of what needed to be done and how long it would take. I will definitely be returning. a great job informing me of what needed to be done and how long it would take. I will definitely be returning. More

I bought my car here in 2017, at the moment I’m livid. Usually the service crew here does good work. I used the online appointment form to request service work. Specifically, I requested the Ford recommen Usually the service crew here does good work. I used the online appointment form to request service work. Specifically, I requested the Ford recommended 50 thousand mile maintenance work and an oil change. The service tech, Christopher, blew me off and did only an oil change, tire rotation, and “inspection”. That is, the inspection that he did was incredibly subpar. He did not check any of the vital fluids or systems (as I can see from the inspection sheet). Certainly made my bill for the visit cheaper, but the techs there only did a tiny fraction of what I asked for. Thanks for nothing, I don’t take kindly to being blown off like this. I will look to take my business elsewhere in the future. More

The team took the time to help me understand the procedures being done and all pieces of my bill. Once the work was done, I found one additional issue, a stuck door. Even though it was the end of th procedures being done and all pieces of my bill. Once the work was done, I found one additional issue, a stuck door. Even though it was the end of the day, the team quickly addressed the problem and got me on my way. All patience and kindness. More