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Metro Ford of OKC - Service Center
Oklahoma City , OK
909 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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909 Reviews of Metro Ford of OKC - Service Center
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November 24, 2020
I brought my truck in last week to have a few issues serviced. I was charged $290 just to have the problems diagnosed. Beck's Garage performed the exact same diagnostics and caught every issue that Ford serviced. I was charged $290 just to have the problems diagnosed. Beck's Garage performed the exact same diagnostics and caught every issue that Ford did for FREE. While my truck was at Metro Ford, I requested a quote for the trade-in value of my truck. The sales manager offered $500 for my 2013 F-150 King Ranch. I was incredibly insulted and had to take a moment to make sure it wasn't a joke. I can't even buy a bicycle for $500, let alone a King Ranch truck. Because I was faced with a pricey repair (nothing that would cause them to value my truck thousands of dollars below its actual market rate), I feel that Metro Ford viewed me as desperate and ignorant and attempted to take advantage of me. Thankfully, I am neither of those things. I took my truck to get repaired elsewhere and will never give Metro my business again. I attempted to reach out to customer service and the General Manager in order to give them the opportunity to apologize and explain themselves before I decided to post a public review, however, I received no response. Oddly enough though, I am still receiving cold calls and emails several times a week despite requesting to be removed from their call lists. Lastly, the service department should be made aware that their offices are NOT sound proof. While I was sitting in the lobby, one of Metro Ford's employees was on a personal phone call and made several homophobic comments towards the person on the other line. I was astonished at the unprofessionalism that I was faced with at Metro Ford of OKC. More
by 500dollarTruckman
Employees Worked With
Ryan Prickett
November 19, 2020
Prompt courteous service. No upselling. Easy in and out. Prompt shuttle service. Now is the time for all good men to come to the aid of their country. out. Prompt shuttle service. Now is the time for all good men to come to the aid of their country. More
by mclaymidkiff
Verified CustomerEmployees Worked With
Ryan Prickett
November 19, 2020
I have been very pleased with theService I have received I have been very pleased with the Service I have received from Metro Ford since I purchased my automobile There. They have completed the Work t I have been very pleased with the Service I have received from Metro Ford since I purchased my automobile There. They have completed the Work that I requested . I am looking Forward to having great service for Many years to come. More
by Vannie
November 18, 2020
Happy with the results getting my oil changed the work was done in a timely manner. Would not want to take it any where else. was done in a timely manner. Would not want to take it any where else. More
by TINYLADY58
November 18, 2020
Great place. Highly recommend. They are fast and friendly. Took real good care of me and my Shelby. Only place in OKC I'll take my cars to. friendly. Took real good care of me and my Shelby. Only place in OKC I'll take my cars to. More
by craigpennell321
Employees Worked With
Lois Quintero
November 15, 2020
The staff was very friendly courteous and helpful. Work was done in a very timely manner. Lois Quintero was very helpful . I will be coming back for more service. was done in a very timely manner. Lois Quintero was very helpful . I will be coming back for more service. More
by GLORIAJEAN0411
Employees Worked With
Angela Dealand, Elisha Walker
November 12, 2020
There is still a problem with the antifreeze light. It went out for a few days but it is back. I just don't understand!! Nothing gets fixed the first time it is brought in...it seems to be never ending. went out for a few days but it is back. I just don't understand!! Nothing gets fixed the first time it is brought in...it seems to be never ending. More
by DIANEROBERSON
Employees Worked With
Elisha Walker
November 12, 2020
I am very pleased with the work performed on my truck!the work was done in a timely manner. The truck drives better than it has in a while! Good job! work was done in a timely manner. The truck drives better than it has in a while! Good job! More
by JFM812
Employees Worked With
Lois quintero
