Metro Ford of OKC - Service Center

My "two" hour tire rotation and oil change turned into a 5 hour event. Then the shuttle forgot to pick me up when it was done, ouch. Forcing me to come the next day using up my lunch break, double ouch. I d 5 hour event. Then the shuttle forgot to pick me up when it was done, ouch. Forcing me to come the next day using up my lunch break, double ouch. I dropped it off at 11 a.m. and did not get it back till 11:30 a.m. the next day. Did not receive a single apology or real explanation for why it took so long. Friendly people, but ill try one of the other Ford dealerships next time. More

I've always had good service at this dealership. They are efficient and very courteous. The driver is very accommodating and courteous. Overall I would the service department. efficient and very courteous. The driver is very accommodating and courteous. Overall I would the service department. More

Always great service from the front to the back of the dealership. I will always bring my vehicle here, no matter what model it is dealership. I will always bring my vehicle here, no matter what model it is More

Vehicle exhibiting symptoms of lifter failure daily. Left with service department for several weeks. They were finally able to “replicate” the symptom, but stated it was normal. Sorry, but a 5L gas engine sh with service department for several weeks. They were finally able to “replicate” the symptom, but stated it was normal. Sorry, but a 5L gas engine shouldn’t sound like an old diesel. Even if sporadically. More

This was the worst experience that I have ever had at any service department. I will never return to Metro and have been very vocal to people I know to let them know my experience and they have now decided service department. I will never return to Metro and have been very vocal to people I know to let them know my experience and they have now decided to never return as well. My vehicle sat in their parking lot for two and a half weeks before they even looked at it and then my service quote was over $9,000. I was able to get the work done at another place for around $2,800! Metro said I needed to replace parts that had been replaced within the last 6 months. I don't know if they just have the general attitude to just replace the entire system (i.e. the front end or DEF system) but they certainly didn't spend any time trying to figure out what exactly needed to be replaced. I am certain that if I took it in to get the oil changed they would just tell me I needed to put in a new engine just because that is they way they do things. Seems the common attitude is "replace it all"!!! I will continue to tell people about my experience and will never even give Metro a second glance the next time that I need to buy a new vehicle or need service work. More

Had a "customer caused" problem with my dash goin blank. Proved to be a badly installed PA system by the previous owner. Metro Tech's found a slightly disconnected DSM connector. They only charged me the "s Proved to be a badly installed PA system by the previous owner. Metro Tech's found a slightly disconnected DSM connector. They only charged me the "standard" diagnostic fee and $16 for the work. They could have fleeced me and they were perfect!!!!!!! More

Will never use their service department again. I will go out OKC to a different dealer for service. Lied about what was wrong with my truck. Different dealer fixed my truck. out OKC to a different dealer for service. Lied about what was wrong with my truck. Different dealer fixed my truck. More

This was the second oil change I've had by the dealership. As with the other service I've had done here, the staff has been friendly and the work completed as expected. dealership. As with the other service I've had done here, the staff has been friendly and the work completed as expected. More

So far, truck dropped November 5th and still to this very day the issues are not resolved and this whole thing has turned into a complete nightmare. day the issues are not resolved and this whole thing has turned into a complete nightmare. More

When they finally worked on my car, they did a good job, but I brought my car in on a Thursday and they didn't even start on it until Monday and then didn't get it fixed until the following Tuesday. When I but I brought my car in on a Thursday and they didn't even start on it until Monday and then didn't get it fixed until the following Tuesday. When I asked about a loaner since I would be without a car for 5 days, they said there was a one month waiting list which is the same as saying they don't do loaners because who knows a month in advance that they need a loaner? Ridiculous. More