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Metro Ford of OKC - Service Center
Oklahoma City , OK
894 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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894 Reviews of Metro Ford of OKC - Service Center
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September 18, 2020
Very disappointed. Took Edge in for noise in rear wheel. Diagnosed as “broken wheel” provided an estimate of $250 + 3 other services needed. Tried to call. Got voicemail. Left message, no return call. Took Diagnosed as “broken wheel” provided an estimate of $250 + 3 other services needed. Tried to call. Got voicemail. Left message, no return call. Took link to view repairs. Approved the wheel replacement and 1 of the 3 added services. Total estimate of $1100. Took three additional business days “waiting for parts”. Pick up and wheel replacement was $650. Never authorized or was told the additional charge. Evidently $250 was for used wheel and $650 was for new wheel. Tried to call service manager twice to discuss but get voicemail. Disappointed and will not return More
by jogletree
Verified CustomerEmployees Worked With
Kevin Steffense
September 11, 2020
Came with Royal Treatment plan to change my oil. Supposed to have tires rotated as well, topped off fluids. Besides oil changes nothing else was done (receipt says that they did). Asked via email several tim to have tires rotated as well, topped off fluids. Besides oil changes nothing else was done (receipt says that they did). Asked via email several times for explanation and here I'm 2 weeks later still with no answer. Also, lots of employees walked around inside with no masks during mask mandate so didn't feel safe in the waiting room for 2 hours waiting for an oil change. They claimed that it takes so long since they didn't have the filter to my Nissan - but I did make appointment online 2 days earlier so they had all car info. Whole experience very disappointing... More
by TOMASZZIEBA
Employees Worked With
September 09, 2020
It was fine. I regret that the costs are not up front.. always seem to be an extra something! sales I guess. I came for oil change and tire rotation. Seemed expensive. always seem to be an extra something! sales I guess. I came for oil change and tire rotation. Seemed expensive. More
by MPFEIGHNY
Employees Worked With
Cant remember names.
September 08, 2020
$1,700 repair bill and brakes are still not adequate . They had no idea what the issue was . Kept throwing parts , after running a diagnostics test that was clear . Charged for a brake flush , that I wa They had no idea what the issue was . Kept throwing parts , after running a diagnostics test that was clear . Charged for a brake flush , that I was told , I wouldn’t have to pay for , if it didn’t fix the problem .which it did not fix . Terrible service , not space enough space to go into detail , as to How bad of service they performed . More
by mikesammons1952
Employees Worked With
Kevin Steffensen
September 07, 2020
Arrived shortly after 7am for an oil change & didn't leave for almost 2hrs. Text inquiries for update were left unanswered. Felt as if they scheduled my appointment prior to staff being there to start w leave for almost 2hrs. Text inquiries for update were left unanswered. Felt as if they scheduled my appointment prior to staff being there to start working. I have a free service plan from Joe Cooper Shawnee but come to Metro for convenience. I'll be returning to Shawnee for future service needs. More
by Heather H.
Employees Worked With
September 04, 2020
The service was very good. Our advisor helped me with several things I had questions about. I could not stay for the service so was given ride by shuttle which I appreciated. Communication was good throu several things I had questions about. I could not stay for the service so was given ride by shuttle which I appreciated. Communication was good throughout service and everything was taken care of in a timely fashion. More
by montysanders.lvp
Employees Worked With
September 01, 2020
I came back because of great previous experiences. This time was a lot different-lack of communication, poor planning, etc. It took a while to get what I needed done but it was okay in the end. T time was a lot different-lack of communication, poor planning, etc. It took a while to get what I needed done but it was okay in the end. T More
by KV
Employees Worked With
August 29, 2020
I took my 2008 F550 Bucket truck in for all maintenance needs, they did a very thorough job and fixed all oil leaks also it had a screaming noise from the front of the motor which turned out to be pulley. needs, they did a very thorough job and fixed all oil leaks also it had a screaming noise from the front of the motor which turned out to be pulley. I will be back! More
by York
Employees Worked With
Other Employees :
Jim Arnold, Angela Dealand, Richard Unrein, Kevin Steffensen
August 29, 2020
Masked mechanical problems. Had no issue during the test drive, but after signing and driving off they magically appeared. Was given the run around also. drive, but after signing and driving off they magically appeared. Was given the run around also. More
by AARONGULLEY
August 28, 2020
How many times do I need to do this? They are very good. This is the fourth time I have done this. I like them This is the fourth time I have done this. I like them More
by FERRELL.PHILLIPS
Employees Worked With
