Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Metro Ford of OKC - Service Center
Oklahoma City , OK
928 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
928 Reviews of Metro Ford of OKC - Service Center
Sort by
October 02, 2020
I don’t understand why the $145 diagnostic fee is not waived if the customer agrees to have the work done at the dealership. I effectively paid you to use that time to tell me what other work needs to be waived if the customer agrees to have the work done at the dealership. I effectively paid you to use that time to tell me what other work needs to be done on my car. I appreciate the work, but that tacked-on fee is an insult to injury. It completely makes sense if I were to not get the work done at the dealership. More
by KIS0011
Verified CustomerEmployees Worked With
Kevin
October 01, 2020
Had a generally good experience with the body shop, especially Gene. They were repairing my prize gt350 Shelby and, well, it had to be perfect. Gene worked with insurance to get all that approved and g especially Gene. They were repairing my prize gt350 Shelby and, well, it had to be perfect. Gene worked with insurance to get all that approved and genuine Ford and shelby parts. Just picked up and repair seems very good. I’d go back for sure...though I hooped I dont😁 More
by Russ
Employees Worked With
Gene in body shop
September 30, 2020
I've been coming to Metro Ford OKC for over 2 years now. The service of the customer service has gone south since the recent change of representatives. The last few times have made me question if I want to The service of the customer service has gone south since the recent change of representatives. The last few times have made me question if I want to come back. The customer/employee relation isn't there like it was give or take a year ago. One instant I took my car to get its oil changed and whoever changed my oil left mud in my car, another instant the oil life was not reset on the car itself and that made me question if the job is being done. Finally a third instant that occurred on 09/28/2020 the oil was changed and the sticker that indicates when the car is due back again for another change was not put on the car. At this point, this is 3 incidents that have occurred back to back and I no longer feel comfortable with the effectiveness of the work with Metro Ford OKC. More
by BRUCE.ADAMS1996
Employees Worked With
I don't recall the name of the employee
September 30, 2020
Horrible service, poor communication, charging for services not rendered, not performing services requested, unapologetic for mistakes, basically will never bring my truck to this service location aga services not rendered, not performing services requested, unapologetic for mistakes, basically will never bring my truck to this service location again More
by chaffnerdds
Employees Worked With
Jim Arnold
September 29, 2020
They were absolutely lovely and did a wonderful job. 5 Stars out of 5!!! I will recommend to my friend and my mom and other friend. Stars out of 5!!! I will recommend to my friend and my mom and other friend. More
by Mspidell
Employees Worked With
Jim Arnold, Angela Dealand, Richard Unrein
September 29, 2020
Excellent service and the repairs were made in the time frame that was promised. The price was exactly what was quoted. Will use them again. Dealt with Daniel and Richard frame that was promised. The price was exactly what was quoted. Will use them again. Dealt with Daniel and Richard More
by david.baker
Employees Worked With
Richard Unrein
September 29, 2020
You over charged me and didn't perform the services on the invoice. You also keep contacting me when I request that you stop, it appears you don't have a "Do not call list" or respect my wishes. the invoice. You also keep contacting me when I request that you stop, it appears you don't have a "Do not call list" or respect my wishes. More
by ddillingham
Employees Worked With
Jim Arnold
September 29, 2020
Very pleasant. I had brake problems and had only had the car for two weeks. They fixed the problem and didn’t charge me. What a relief!! car for two weeks. They fixed the problem and didn’t charge me. What a relief!! More
by BLJENNINGS44
Employees Worked With
Jim Arnold, Richard Unrein
September 28, 2020
Aside from the smeared oil/dirt stains left on the my light colored driver side leather door, seat, and steering wheel, the service experience was great. I also had to call to arrange pickup when my vehi light colored driver side leather door, seat, and steering wheel, the service experience was great. I also had to call to arrange pickup when my vehicle was ready. More
by TONY@TONYCOLEMANLAW.COM
Employees Worked With
Kevin
