Metro Ford of OKC - Service Center

Decent Service, just hope you don't get the new guy We took our Transit in to get serviced. The guy who waited on us did something that had not been done before. Usually, we go in and pass off the key, We took our Transit in to get serviced. The guy who waited on us did something that had not been done before. Usually, we go in and pass off the key, give any "problem items" and give information on how to contact us once they are through. We leave the van w/ them as we do not always make an appointment, so there might be a few vehicles in front of us. But the other day, we were asked to accompany the behind the counter guy to get odometer readings. Out of the ordinary, but we played along. We were asked what we were wanting done. And we told them, the normal service of the vehicle. We were then informed the service was (he thought...) was almost 3 times more than we previously paid. I quickly pointed this out and he said he would "write that down..." We left and then a few hours later, got a call that said it was finished. We went over to pick it up and we were asked , "how we would pay for the service. I told them they usually charge it to our parent office, which another tech quickly noted that was the normal process. But on a good note, it ended up being a lower cost than before. Bottom l;ine, you got a good service. But you need to educate your new counter people better to your processes and your individual customer needs. He really changed the whole perspective with his ideas of how you should do business. Maybe he was confused on what we were asking for....(which would have been real scary based on having 2 1/2 years of you servicing our vehicle...I would have thought that info would be readily available to your customer service...) But it was too big of a problem. Just a nuisance to have to continually correct him about what service was being done and what was normally done by you guys. It wasn't a deal breaker, but it cost you a couple of stars on the review, More

Maintenance on my Ford Fusion My visit with Metro Ford was really great. Justin was extremely nice and promptly responded to the texting app set up so that I could send inquiries a My visit with Metro Ford was really great. Justin was extremely nice and promptly responded to the texting app set up so that I could send inquiries about how my car was doing. The only thing that didn't happen, which is no problem, was that I was given a list of "recommendations". Maybe my vehicle didn't need any but that was the first time that had every happened. Overall, I'm very pleased!! More

Totally satisfied with the service received. All expectations were exceeded, very pleased with the service and the way I was treated by the service staff. Conner was very informative and paid at All expectations were exceeded, very pleased with the service and the way I was treated by the service staff. Conner was very informative and paid attention to my questions and concerns. More

Oil change/general service Fast service and good information provided. No complaints and will recommend MetroFord to others. I didn't buy my truck here but prefer this dealer Fast service and good information provided. No complaints and will recommend MetroFord to others. I didn't buy my truck here but prefer this dealer for service. More

my oil change was done in a timely manner I have been taking my car to Metro ford for service sense I purchased it. The employees are always every helpful. I will continue taking my car to Met I have been taking my car to Metro ford for service sense I purchased it. The employees are always every helpful. I will continue taking my car to Metro Ford. More

Always great service Went in for an oil change last weekend. The service staff was very friendly and explained all my options and gave me updates while my car was being se Went in for an oil change last weekend. The service staff was very friendly and explained all my options and gave me updates while my car was being serviced. More

Oil change Always fast and really nice people working. I always make an appointment and they make sure I’m taken care of and don’t pressure me into getting any Always fast and really nice people working. I always make an appointment and they make sure I’m taken care of and don’t pressure me into getting any service I don’t want. More

Efficient service Take cars back according to appointment time. Service advisor keeps you informed all the way through completion of service. The bill is explained by e Take cars back according to appointment time. Service advisor keeps you informed all the way through completion of service. The bill is explained by every charge on the bill. It is important to advisor (Jason) that you understand what has been done to your vehicle. Outstanding service. More

Simple oil change -TeRriBle. Don’t go here. I called the dealership on Tuesday and set an appointment for Thursday morning at 7:15am. I needed an oil change, tire rotation and any recalls addre I called the dealership on Tuesday and set an appointment for Thursday morning at 7:15am. I needed an oil change, tire rotation and any recalls addressed. I also mentioned the transmission was shifting rough. THEY KEPT MY VEHICLE FOR TWO DAYS AND DID NOTHING! The only thing that was done in those two days was put miles on it, damaged the rear wheel and gave me the run around. Unbelievable!! Total incompetence. I was seriously in disbelief when I finally arrived Friday night before closing and they couldn’t find my vehicle. Luckily Joe Cooper Ford in Yukon got me in on Saturday morning and had it completed by 11am. Go there! The other thing that bothers me is the service manager didn’t even reach out to me. The service advisor took pictures of my wheel damage and haven’t heard a word from anyone. Never again. More

Drove form Stillwaternt. Sat 2hrs No part!!! Not told! Drove from Stillwater to make a 2 p.m.appointment to make a new key fob. Sat for 2hrs then told did not have the part needed. Drove from Stillwater to make a 2 p.m.appointment to make a new key fob. Sat for 2hrs then told did not have the part needed. More