Metro Honda - Service Center

Worst experience ever for my first and last time! Took my 2018 Honda Accord Sport in because my ac condenser went out. I explained to the service advisor William Gonzalez that I could afford to be without a 2018 Honda Accord Sport in because my ac condenser went out. I explained to the service advisor William Gonzalez that I could afford to be without a vehicle as he explained that they had no loaners at the moment but that he can get someone to drop me off and send someone that same day to pick me up! 6 o’clock hit and I decided to call to see what’s going on, someone gives me a fake name and tell me that service is closed and that I can come in tomorrow. The next day I call to spark with William again my service advisor and guess what…. He doesn’t work on Tuesdays! I get to the service center and ask to speak with Chris who I guess is the manager and he doesn’t give me the time of day and I get handed to another associate who I’m guessing has Tourette’s because he was blinking a lot. Tell me that I need a new ac condenser and that it’s on back order! No eta time, no effort to see if another service has it, NOTHING! I grab my keys and go about my business. Call metro Honda the next day to see if William Gonzalez was available and a young lady transferred me to another service advisors number who didn’t pick up! Called back another three more time because she was picking, I’m guessing she seen my number and then took my information down and said she would hand it to William herself. 24hrs later still no phone call with a eta on the part or any apology or any courtesy. So I made an appointment at dch academy old bridge and guess what… I got a loaner, they had the part and my car got fix! Went in the morning, got a call that they found another dealer with the part in the afternoon, left the car, got the loaner, and I was only there for about 15 minutes. I think metro Honda should re train there associates. Get it together very unprofessional! More

Just came in for a quick oil change & everything went smoothly, made appointment the day before and used the chat to make the appointment. Thanks smoothly, made appointment the day before and used the chat to make the appointment. Thanks More

My first time service was very good and the Service Advisor (Rachel Terriago) was friendly and efficient. I will surely come back to Metro Honda for any future service needs. Advisor (Rachel Terriago) was friendly and efficient. I will surely come back to Metro Honda for any future service needs. More

In 2006 I was worried that my husband might not survive being driven by his golfing buddy. On my way to Toyota I passed the Metro Honda lot on Rte 440. I didn’t get far because Mohammed was outside and h being driven by his golfing buddy. On my way to Toyota I passed the Metro Honda lot on Rte 440. I didn’t get far because Mohammed was outside and he introduced me to my first Fit with a blue dot above the i. That day I made 2 great decisions. : The fit and Metro. 15 years later and I’m always made to feel that I matter and my second fit is very well taken care of. Its so nice to see a familiar face when my Fit needs its regular check ups. More

Took my car for maintenance, excellent service by staff. I have been coming here for almost 4yrs with no issues. Excellent customer service. I will highly recommend my friends and family. I have been coming here for almost 4yrs with no issues. Excellent customer service. I will highly recommend my friends and family. More

The service was good, except for the appointment time they give you and when you actually meet the service personnel for the vehicle. Thank you they give you and when you actually meet the service personnel for the vehicle. Thank you More

From the beginning to the end. Experience was horrible. Took 4 technicians 25 mins to acknowledge me that i needed service after pulling my truck in. Never again. Will go elsewhere Took 4 technicians 25 mins to acknowledge me that i needed service after pulling my truck in. Never again. Will go elsewhere More

I would like to give Acknowledgement to one of your Service Advisor Gustavo Rios Attentive, considerate and knowledgeable. Went out of his way to assist with the logistics of getting my vehicle to th Service Advisor Gustavo Rios Attentive, considerate and knowledgeable. Went out of his way to assist with the logistics of getting my vehicle to the service shop. This is the true meaning of customer excellence! More

The service was good , and the person who helped me did a good job .. and while I’m waiting area I was comfortable even with a lot of ppl there. good job .. and while I’m waiting area I was comfortable even with a lot of ppl there. More

Excellent , fast service, knowledgeable staff , friendly, clean and neat. On time, reliable crew, patient always ready to assist. great costumer service. Reasonable labor and parts prices clean and neat. On time, reliable crew, patient always ready to assist. great costumer service. Reasonable labor and parts prices More