I have been receiving the $39.99 Honda Works Special straight from Metro Honda ever since I got my first car in 2015 every month up until now and with this coupon, the service includes the following: Change Engine Oil, Tire Rotation, Multi-Point Inspection, and Battery Check
Only thing they do is charge me extra $10 since the coupon is only for conventional oil and not synthetic.
Why they send me that coupon knowing I have an Accord that uses synthetic oil? Who knows but since $10 isn’t that much, I don’t mind it.
Recently got the new Accord and with over 8300 miles in, it’s due for a tire rotation. I went in today, July 2, 2019 to use the “special” and get my tire rotation in.
At first, my service advisor, Steven, tells me that he couldn’t find the coupon on his end and that he’s never seen this coupon before. I told him that before they’ll just charge me extra $10 for the synthetic oil. He says ok and tells me he’ll do that. I then tell him I also want to use the “Tire Rotation” part of of the special but says nothing.
Few quiet minutes later, he prints the paper and tells me that it’ll be about two and a half hour wait due to being short staffed from vacations, etc.
Waited patiently in the waiting room till 6:35pm and finally got my car. Steven comes, and tells me everything was good.... tells me that I didn’t need the tire rotation pulls out the service paper, and points to the section of how much thread life my tires still have.... thread life... tire rotation....... I may not be a mechanic but really?! What kind of idiot does he think I am? Thread life is tire rotation???!!?!?!
I really thought Steven was a cool guy, but he’s shady. Being that I waited almost 3 hours after a 10 hour shift at my job, I paid and left.
This place is super shady! Why send coupons to your clients and then when it’s time to redeem/use these so called “specials” it’s nowhere to be found in the system?!
Really angry and such a waste of time with this shady place. Never doing business with this place ever again.