Metro Nissan of Dallas

Unacceptable warranty repair process. This dealership has a flawed process to handle warranty work. Less than a week after buying a vehicle, it went back for a warranty repair. They made u This dealership has a flawed process to handle warranty work. Less than a week after buying a vehicle, it went back for a warranty repair. They made us wait three days to get warranty approval to perform the repair. In the mean time we were told that they had to order a replacement part. The real reason why the repair was delayed is because they needed approval from the warranty although the vehicle was purchased less than a week. This is totally unacceptable. They were prompt to cash the check the same day they receive it but they can't process a warranty repair in three days? The sale process was very efficient. Kimberly handled it in a very professional and friendly manner. If these reviews are read by someone at the dealership, they need to know there is room for improvement in the way warranty repairs are handled. Please do not make your customers wait when you have all the information at your fingertips. More

Great Dealership . Not only did they have the lowest Internet Price BY FAR....but they were the friendliest. The first time I visited, they were not able to get wher . Not only did they have the lowest Internet Price BY FAR....but they were the friendliest. The first time I visited, they were not able to get where I wanted to be. I wanted a deal since it was the end of the fiscal year. However, I called 5 days later and upped my offer and was able to negotiate completely by email. It was a great experience, did not have the typical sales negotiation in the dealership, which could easily waste over an hour. More

So to start this was my first dealership to work with me alone. I have had help with my dad in the past so i was pretty on nerves when i first went in. No one helped us when we were looking on the lot. alone. I have had help with my dad in the past so i was pretty on nerves when i first went in. No one helped us when we were looking on the lot. we went into the dealership to get help. This is when we first encountered Gina. She was very nice and advised that she wasnt a sales man but would help us get into a car. We drove what i was looking for then she said why dont you look at the step above, as we did i feel in love with something that was out of my league. We got credit info and i said we would talk about it. We went back up there 3 days later, due to an emergency in the hospital. They sold all the vehicles except 2 that we were looking for. they both were black. I was not a fan but i was ok with the decision and decided to keep my loyalty with them since they were so nice at first. Gina was no longer around due to her own personal reasons so i had to deal with 3 men. They first were not going to give me the internet price and then finally broke down. The car was in the repair shop due to a sticker not coming off correctly and had to fix it so i did not see it until friday. so this is going on a week. My dad was going to cosign for me and we were going to go through my bank, since that is who i have done business with on my previous car. They advise they would need to have him show up in person due to a special pad he would need to sign. My dads time is not something to work with since he works 7 days a week, so after they told us multiple times he would have to come up here my dad made plans with his work. I signed the paper work on Friday after about a few hrs of waiting for someone to finally help me. my dad comes up here and signs without even an explanation to what he is signing, which hes purchased alot of cars and they way they were acting was a little standoffish. They were pushing their financing down my throat the day before, but when i found my bank was going to finance me at a completely lower rate there was no way i could pass it up. The paper work did not get to my bank until Monday afternoon, after my bank called and then had to call me to see what was going on. no one was calling her back or even wanting to speak with her. After she got the information she advised they were charging me over price and the warranty they added was too much and she could get one at a lower rate. I emailed over the information to gary and said we need to take off the warranty and be at a price point or we would go somewhere else. He again pushes his financing and i said no i will not do that with the lower rate from my bank. I drove up there and asked if he can fedex the paper work to my dad this time because he can not come up here. he now said that would be no problem. He sends the paper work fedex and my dad takes it up to the bank to make sure its where we need to be at. they added tinting on to the price, i did not ask to have it on but was listed as what we were owning. we were 600 dollars difference to what was asked by my bank and myself when we stated we can go to this price and that price is what the value of the car was so after ttl were noted we needed to be on point. He again forced his financing down my throat and at this point i was done. I stated if you can not give us this at the price we need to be i will bring the car back up there after i get off work. This was a total of 2 weeks 1 week of actually driving and being in limbo with paperwork and such. I did not enjoy the car because of the stress it was causing and was done with it. No way did they try to work with me on taking off the tinting, they were being rude towards myself, my family and the bank that has helped me out when i needed it. I am a loyal customer and i felt like i was being used. My partner called as spoke with gina who had no clue as to the issues that were going on. she called her back and said well she said she was done if i even try to get 300 knocked off i would have to go over my bosses head to do that. She wasnt even willing to help me after she stated she was going to get me into the car period, because she didn't do that before calling back and said sorry. I drove the car, after 400 miles of my own driving and 200 they lied about what was posted on the internet, apparently they do not update the internet for days so good luck on when u get into a vehicle there. i took that car back refused to walk into the dealership, as i was hurt by these people i trusted, and they walked the car 2 times and we left. They then tried to bash my dad and my bank to my partner like they wanted to get a rouse out of them but she ended with i dont know the conversation i was not there. None of these people spoke with my dad and only 1 person spoke with my bank lady, these people had no right to take judgement on someone they never spoke with. After we left there we went to Don Davis and got into a vehicle the same as we drove for a week, and it was the color i wanted. There was more options there because they are number 1 selling in texas and maybe nationwide. I would never ever recommend anyone to go to auto nation they will take you for all you have take the time and do the research, it was a great learning experience for me but would not recommend anyone to go through that. One stop shop is Don Davis not AutoNation/Bankston. Research when you go car shopping and do not go with what they have there are options out there they may not have because they are not number 1. Oh and they will tell you this special pad will need to be signed, which is total crap i signed on no special pad and their lies will not end there.... do not trust what the manager states because clearly other dealerships, which i called, are able to work with anyone out of town by fedex/ups. total crap. they will waste more time out of you and anyone who is helping you to get into a vehicle...... NO SPECIAL PADS AT DON DAVIS More

Poor customer service overall. All the staff works Poor customer service overall. All the staff works here is very very SLOW and Un-Friendly. Very Expensive Parts and Labor... I DO NOT Re Poor customer service overall. All the staff works here is very very SLOW and Un-Friendly. Very Expensive Parts and Labor... I DO NOT Recommend anyone to do service here unless you want to waste 3 hours for your oil change. More

I negotiated a price for a 2013 Altima over the phone with Robert Edwards and Daniel Brown. On the way from Plano I called the dealership and spoke with Robert Edwards telling him I was on the way to buy with Robert Edwards and Daniel Brown. On the way from Plano I called the dealership and spoke with Robert Edwards telling him I was on the way to buy the Altima. He said he would pull the car up front. When I arrived I was passed off to Les Hopkins who informed me that the car I thought I was buying wasn't at the dealership. We walked out and drove to Don Davis Nissan in Arlington and bought the car. Don Davis is really good, by the way. More

On first visit, they were very busy but James made sure to take care of me when I was there. The following day, Richard called me to see if there was anything they could do to win my business. I told him to take care of me when I was there. The following day, Richard called me to see if there was anything they could do to win my business. I told him the deal I wanted and he worked to make it happen. I returned to the dealership and he held to his word. I am a buyer by profession, so I am not an easy person to sell anything to, and I am highly critical on retail experiences. I wouldn't be writing this if I hadn't been given a high level of service. The day after I took delivery, I took it back to have the tire pressure adjusted, and you would have thought I had been a VIP-I called James ahead of time and he had a guy waiting to take care of me. I will say their follow up was as good as when they sold me the car, which is unusual these days. Kudos to James and Richard for making my experience a pleasant one that left me with a car I love. More

I was very disappointed when I was scheduled to meet Daniel Brown at the dealership on Saturday July 13th, 2013 and discovered that he was not available. I was told by sales manager Les Hopkins that he Daniel Brown at the dealership on Saturday July 13th, 2013 and discovered that he was not available. I was told by sales manager Les Hopkins that he was not even a sales person, but, rather an appointment maker. I was also disappointed to discover that the car we spoke of was not on the lot for a test drive. It gives me the distinct impression that this dealership has deceptive practices designed to lure people in under false pretenses. needless to say I will not be purchasing a vehicle from Auto Nation Nissan Dallas. More

I am so estactic with the purchase of my 2023 Nissan I am so estactic with the purchase of my 2023 Nissan Altima. It has all the "bells & whistles" I like in a car. Many thanks to James Benjamin, my s I am so estactic with the purchase of my 2023 Nissan Altima. It has all the "bells & whistles" I like in a car. Many thanks to James Benjamin, my salesman for making this happen. More

My experience with Auto Nation, especially Mark and Scott, was the best experience I have every had purchasing a vehicle. I was treated with such respect and friendliness...it was unbelievable. They Scott, was the best experience I have every had purchasing a vehicle. I was treated with such respect and friendliness...it was unbelievable. They went out of their way to make my purchase of a new vehicle (something that I thought was impossible) happen. Mark and Scott are the type of salesmen that make people want to purchase a vehicle from the dealership. Also, the finance department is the best. I was treated like a real person by them and they went above and beyond to make my purchase happen. My whole experience was the best and I will never buy my car from anywhere but Auto Nation....They are the best in the business! More

Robert was very knowledgible of the Nissan Leaf and did a great job meeting my pricing requests. No pressure and hard working. The Leaf is a great product but requires many questions to be answered due to great job meeting my pricing requests. No pressure and hard working. The Leaf is a great product but requires many questions to be answered due to the differences between electric and gas cars. It is hard to go into a change in the car you drive without having someone with expertise in these cars to be there when checking them out. Robert has that level of expertise on these. Thanks!! More