Metro Nissan of Dallas

This by far has to be the worse dealership. I decided to give Metro a chance since it was closer to where I live. I usually go to Trophy Nissan but due to all the construction on LBJ I decided I decided to give Metro a chance since it was closer to where I live. I usually go to Trophy Nissan but due to all the construction on LBJ I decided I’m not dealing with all of that traffic. I bought a 2023 Nissan Rogue certified pre owned, 12/19/25 not knowing I had actually bought a lemon. I’ve had more problems with that car than I did in all of the 10 years I had my 2016 Altima. But I did buy a used car but I didn’t think I would have so many problems this soon though. My main issue is the service department, every time I’m there and I’ve been there so many times in the past 8 months, I’m there anywhere from 2-3.5 hours for simple oil changes and other repairs. This last week I had to come there 3x’s the communication is terrible the advisors never update you on the status of your vehicle, you literally have to hunt them down for an update, wait times are ridiculous. Despite having a appointment which was at 9:30am I sat there waiting until 1:00pm for the advisor to finally tell me that I needed a part which needed to be ordered and they were waiting on a call back from Nissan. So you mean to tell me that my car has been sitting back there all this time and according to the video I received, I’m assuming that you knew I needed a part around 10:30am. Because that’s the time I receive the text. Nobody comes to update me, so I’m thinking they are fixing my car all this time but I that wasn’t the case, they let me sit there all that time and not once come to me to tell me, I had to go look for them. This dealership just totally drains me and from this point on I’ll just have to go back to Trophy. More

I had a great experience buying my car from this Metro Nissan of Dallas! Everyone was friendly, helpful, and made the whole process quick and easy. Really happy with my purchase and would definitely recom Nissan of Dallas! Everyone was friendly, helpful, and made the whole process quick and easy. Really happy with my purchase and would definitely recommend them. More

This was hands down an amazing experience, I recommend all people to.metro Nissan sales and service, they've taken care of me multiple times and I look forward to using them in the future! all people to.metro Nissan sales and service, they've taken care of me multiple times and I look forward to using them in the future! More

I had an 8 AM appointment scheduled, and the dealership opened its doors timely. The check in process was quick and efficient, and the waiting room was comfortable with many available seats, free water. opened its doors timely. The check in process was quick and efficient, and the waiting room was comfortable with many available seats, free water. The contact John was helpful, patient and able to explain things clearly. Also was easy to coordinate a car rental while the car was kept for a few days to be worked on. The update portal was a little spotty, it was great receiving the inspection videos. Once the available suggested services was published, after I selected one I was no longer able to access the list. So I had to ask for a print out. My main feedback on how things could be improved is the portal, and then two additional suggestions. 1) I ended up spending 5.5 hours at the dealership, so for service requests that are expected to take longer I’d like if someone encouraged me to go home and they would contact me with updates. 2) the complimentary shuttle service only has a 10 mile radius, and I was at 15 miles living in uptown Dallas. Would be nice if they can extend that radius to provide better customer service. More

John is very quick to answer the phone and be very accommodating! I will be back soon to replace the spark plugs. accommodating! I will be back soon to replace the spark plugs. More

Quick and easy service. Knowledgeable and friendly customer service as well. Thank you metro Nissan! Knowledgeable and friendly customer service as well. Thank you metro Nissan! More

It wasn’t always easy to reach someone in service, but the people I did work with, Jaylen and Daisy were great. the people I did work with, Jaylen and Daisy were great. More

Muy específicos y profesionales en su diagnóstico y su puntualidad al término del trabajo muy atentos en su atención al cliente puntualidad al término del trabajo muy atentos en su atención al cliente More

Requested service completed in a timely manner and the technician provided recommendations moving forward! Vehicle was washed, which was appreciated! technician provided recommendations moving forward! Vehicle was washed, which was appreciated! More

I was scammed and he lost my keys. Daniel kept offering other services when I just needed the one and said I couldn’t afford it he wouldn’t stop. He also over charged me so bad. Daniel kept offering other services when I just needed the one and said I couldn’t afford it he wouldn’t stop. He also over charged me so bad. More