
Metro Toyota
Kalamazoo, MI

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We purchased a Toyota Camry from Metro Toyota about 3 years ago. The sales consultant we dealt with was Tedd Shipp. The overall buying experience was so positive that we decided that if we ever purchased years ago. The sales consultant we dealt with was Tedd Shipp. The overall buying experience was so positive that we decided that if we ever purchased another Toyota vehicle, we would seriously consider Metro Toyota. Tedd Shipp has kept in touch with us over years by mail, e-mail, and by phone. He truly understood the importance of relationship marketing. This time around, when we were out looking for an SUV, we seriously considered Metro Toyota and contacted Tedd Shipp about our intention. At first we looked for a RAV4 XLE but later realized it did not have the special feature we were looking for. Tedd Shipp showed us the Limited version and although it was a bit more expensive, he showed to us that it was affordable given the promotional rate offered by Toyota Finance. In the end, we decided to purchase the vehicle. Tedd has been very helpful in assisting us from beginning to the end. We were very impressed. Additionally, we would also like to thank the Finance Manager,Jon Griffith, for the painless and low-pressure financial process. More
Ken is awesome! Great service! Ken even put my new plate on my car for me! Very happy with my car, and happy that Metro Toyota donated money to my daughters' school for their sports program! Highly recommen on my car for me! Very happy with my car, and happy that Metro Toyota donated money to my daughters' school for their sports program! Highly recommend Metro Toyota, and Ken Karakula in particular! More
We had a very good experience with Metro/Tedd Shipp. We had one very minor snag with the paperwork in that we had to make a return trip after the purchase was final. Metro had forgotten to have us sign the had one very minor snag with the paperwork in that we had to make a return trip after the purchase was final. Metro had forgotten to have us sign the title. Over all, we had an excellent experience with Tedd & Metro and are very happy with our new car. I would definitely recommend Metro Toyota for good, friendly service. More
I went to Metro to purchase a new car. My only "must haves" were AWD and 6 cylinders so there were many cars to choose from. Kathy Yoder helped me work my way through all the options until we fou "must haves" were AWD and 6 cylinders so there were many cars to choose from. Kathy Yoder helped me work my way through all the options until we found the perfect car for me. She took time with me, let me drive several vehicles (many that had to be dug out of the snow!) and really help educate me on all the different options and accessories so I could "build" my ideal car. I ended up staying with in my budget and getting a brand new car with all the bells and whistles that I wanted. I was shocked that I didn't have to "settle" to still meet my budget. The whole process was easy and painless (at least for me) and I felt like a valued customer who needs were taken seriously. I have recommended Metro to all my family and friends. I have been utilizing Metro for service for the past year and have always been pleased with those experiences as well. More
My experience was very pleasant. Ken Karakula was extremely friendly and was willing to help me in anyway that he could. They answered all of my questions and even the sales people who didn't directl extremely friendly and was willing to help me in anyway that he could. They answered all of my questions and even the sales people who didn't directly help me, were nice and positive. I would come back here again...but I purchased a Toyota. So I may not even have to worry about getting another car. More
Don Leitow is easy to work with, I'm pleased to have him as my " car guy"! He's friendly and knowledgeable. He showed us two cars and discussed with us the differences. He asked us how we would use the him as my " car guy"! He's friendly and knowledgeable. He showed us two cars and discussed with us the differences. He asked us how we would use the car to be sure he was selling is the right one. I have told my coworkers about him and recommended him to them. We are very pleased with our purchase. Jim Montgomery More
My wife and I just purchased a 2013 Camry se with only 6,300 miles on it from Metro Toyota. Our sales person Ted Ship was low pressure and accommodating. The same can be said for Jon in financing. We live 6,300 miles on it from Metro Toyota. Our sales person Ted Ship was low pressure and accommodating. The same can be said for Jon in financing. We live an hour away, but still had smooth communication via email and phone. Metro was willing to add heated seats and remote start, must haves for my wife, at a reasonable price. I called four other Toyota dealers for a price match and did not receive a call back, how can you ask for more? I would highly recommend Metro Toyota to anyone! More
It has been a great deal working with Ken and all the guys there. They work fast and are very much on the tope of the things!!! Well done Ken!!!! guys there. They work fast and are very much on the tope of the things!!! Well done Ken!!!! More
Metro Toyota provided excellent customer service, making our car-buying experience fun and stress-free! Ken K., our sales person, was nothing like the sterotypical 'car salesman'! He is a genuinely nice m our car-buying experience fun and stress-free! Ken K., our sales person, was nothing like the sterotypical 'car salesman'! He is a genuinely nice man! Thanks Metro Toyota! More
WE needed an auto that would go though the deep snow, give us room for our dogs(when they go along)and gear, AND give us fuel milage we wanted at a price we wanted. Metro Toyota filled that need!. When t give us room for our dogs(when they go along)and gear, AND give us fuel milage we wanted at a price we wanted. Metro Toyota filled that need!. When time comes to replace our other auto Metro Toyota will be OUR first stop. We are telling our friends and family about Metro Toyota that this should be there first stop, when there looking for and auto, because it will most likely be there ONLY stop! ...THANK YOU Metro Toyota! More