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Metro Toyota

Kalamazoo, MI

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1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

March 02, 2014

We purchased a Toyota Camry from Metro Toyota about 3 years ago. The sales consultant we dealt with was Tedd Shipp. The overall buying experience was so positive that we decided that if we ever purchased More

by totoben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp
Mar 05, 2014 -

Metro Toyota responded

Congratulations on your new Toyota RAV4! Metro Imports takes pride in listening to your needs and strive to give you the information needed to help you find the exact vehicle you're looking for. Your kind words are appreciated and will definitely be passed on to Tedd, Jon and to the rest of the sales team. If you have any questions, please don't hesitate to contact us. We look forward to your next visit. Be sure to follow us on Twitter and like us on Facebook for updates and specials. Warm regards, Lauren Smead 269-372-8454

February 27, 2014

Ken is awesome! Great service! Ken even put my new plate on my car for me! Very happy with my car, and happy that Metro Toyota donated money to my daughters' school for their sports program! Highly recommen More

by uglyrhino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Feb 28, 2014 -

Metro Toyota responded

We're not satisfied until you are completely happy with your experience. After reading your review, it is clear you fully enjoyed your shopping experience at Metro Imports and you received the service you most deserve from our team member, Ken! We are dedicated to customer service and Ken is a great example of our team carrying out those goals! We look forward to the next time we may be of service. Please keep in touch by liking and following us on Facebook and Twitter! Best, Lauren Smead 269-372-8454

February 27, 2014

We had a very good experience with Metro/Tedd Shipp. We had one very minor snag with the paperwork in that we had to make a return trip after the purchase was final. Metro had forgotten to have us sign the More

by aulmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp
Feb 28, 2014 -

Metro Toyota responded

Thanks for your kind words and for taking the time to write this review. Tedd’s sales excellence is always consistent and I’m glad that your experience with him supports that. We aim to turn every person that visits us into a repeat customer and we you'll think of us when the time comes for service. We truly appreciate your recommendations and please visit us whenever you have questions or concerns. Also, check out our Facebook and Twitter for exclusive deals. All the best, Lauren Smead 269-372-8454

February 27, 2014

I went to Metro to purchase a new car. My only "must haves" were AWD and 6 cylinders so there were many cars to choose from. Kathy Yoder helped me work my way through all the options until we fou More

by JamieH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Cole
Feb 28, 2014 -

Metro Toyota responded

Congratulations on your new car! Metro Imports takes pride in listening to your needs and strive to give you the information needed to help you find the exact vehicle you most wanted for the best deal there is. Your kind words are appreciated and will definitely be passed on to Kathy and to the rest of the sales team. Thank you for your recommendations and if you have any questions, please don't hesitate to contact us. We look forward to your next visit. Until then, be sure to follow us on Twitter and like us on Facebook for updates and specials. Kind regards, Lauren Smead 269-372-8454

February 18, 2014

My experience was very pleasant. Ken Karakula was extremely friendly and was willing to help me in anyway that he could. They answered all of my questions and even the sales people who didn't directl More

by kbaas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Feb 19, 2014 -

Metro Toyota responded

Our highly-trained and knowledgeable sales staff is here to cater to your every purchasing need! From providing the answers to your questions, to getting you familiar with different vehicle options, to arranging a great deal, we are here to serve you. I'm glad Ken did just that and made sure you enjoyed your experience at our dealership. We hope you'll think of us for all of your automotive needs. Stay updated on all of our service and new car specials by liking and following us on Facebook and Twitter! Best regards, Lauren Smead 269-372-8454

February 16, 2014

Don Leitow is easy to work with, I'm pleased to have him as my " car guy"! He's friendly and knowledgeable. He showed us two cars and discussed with us the differences. He asked us how we would use the More

by montyjnh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Leitow
Feb 19, 2014 -

Metro Toyota responded

Jim, thank you for your recommendations and for taking the time to leave us this wonderful 5-star review! We take pride in the vehicles our inventory has to offer and the services we provide. I'm glad you found the perfect vehicle for you, thanks to Don! We will be sure your "car guy" hears of your encouraging feedback. Let us help keep your new vehicle in pristine condition; we think you'll be just as impressed with our Service Department as you are with our Sales Team! We'll even help you save money on your first appointment. Like and follow us on Facebook and Twitter to download your coupons! All the best, Lauren Smead 269-372-8454

February 13, 2014

My wife and I just purchased a 2013 Camry se with only 6,300 miles on it from Metro Toyota. Our sales person Ted Ship was low pressure and accommodating. The same can be said for Jon in financing. We live More

by KevinSmagacz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp, Jon Griffith
Feb 14, 2014 -

Metro Toyota responded

At Metro Imports, we truly believe our customers are more important than the sale. We practice low-pressure sales techniques because we want you as a customer to feel comfortable and confident in your car-buying decisions. Our sales team is exceptionally good at making connections with the customers and we are glad to hear Ted and Jon contributed so much to your awesome experience at our dealership. Congratulations on the purchase of your 2013 Toyota Camry! Please let us know how we may assist you next. Until we have the pleasure of working with you again, take care and drive safely! Warm regards, Lauren Smead 269-372-8454

February 12, 2014

It has been a great deal working with Ken and all the guys there. They work fast and are very much on the tope of the things!!! Well done Ken!!!! More

by Cedomirt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Feb 14, 2014 -

Metro Toyota responded

It's no secret; Ken is an exceptional asset to our sales team. His patience, product knowledge, and willingness to help others keep his customers satisfied and coming back! We're glad to hear you had the opportunity to work with him and his hard work led to the purchase of a new car. Congratulations! Should you run into any issues or have any questions please do not hesitate to reach out to any of our staff members. We anticipate working with you again in the near future. Best regards, Lauren Smead | 269-372-8454

February 01, 2014

Metro Toyota provided excellent customer service, making our car-buying experience fun and stress-free! Ken K., our sales person, was nothing like the sterotypical 'car salesman'! He is a genuinely nice m More

by BerndS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Feb 06, 2014 -

Metro Toyota responded

At Metro Imports, we are devoted to making the car buying process as easy and pleasurable as possible! We're glad to hear you fully enjoyed your experience at our dealership and that you even had fun! Ken would be pleased to hear of your awesome feedback. If you have any questions or concerns at any time, please don't hesitate to reach out to us. We're always happy to assist! Best regards, Lauren Smead Metro Imports

January 28, 2014

WE needed an auto that would go though the deep snow, give us room for our dogs(when they go along)and gear, AND give us fuel milage we wanted at a price we wanted. Metro Toyota filled that need!. When t More

by wheelsgoroundandround
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Jan 29, 2014 -

Metro Toyota responded

It is great to hear our team at Metro Imports was able to provide you with such a pleasant experience. Customer satisfaction is our top priority and we love to hear back from our happy clients. Thank you for the kind words! We certainly do hope to see you again in the future for any automotive needs you encounter. We will be here to help! Thank you for the recommendations! We absolutely appreciate it! Happy driving. Sincerely, Lauren Smead - Metro Imports

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