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Metro Toyota

Kalamazoo, MI

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1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

January 28, 2014

I shopped, bought and picked up our used Toyota Matrix on two of the worst winter weather days of the year. In spite of that the whole process was painless. Ken answered all my questions via email, phone a More

by dklineg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Jan 29, 2014 -

Metro Toyota responded

Thank you for taking the time to leave us this great review! I'm glad to hear Ken was able to provide you with such excellent service. He, and our entire team at Metro Imports are all dedicated to customer satisfaction. We love to hear such positive feedback! Congratulations on the new Toyota Matrix! I think you will enjoy that car for years to come, and if you run into any issues, don't hesitate to come see us again. We will be here to assist with a smile! Thank you again! Sincerely Lauren Smead - Metro Imports

January 23, 2014

I have bought several vehicles from Metro Toyota. Most recently a used Toyota from Tedd Shipp. He did a fantastic job, gave me a great price and the process was faster and easier than I could have asked f More

by dlgilles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp
Jan 24, 2014 -

Metro Toyota responded

It is great to hear Tedd did such a wonderful job during your visit! Thank you for taking the time to leave us this great review. We appreciate the kind words. Tedd, and our entire team at Metro Imports are all dedicated to providing the best possible service and we always love to hear such positive feedback. We hope you will continue to come see us in the future for any automotive needs that may arise. We will be here to assist with a smile. Thank you again, and happy driving! Sincerely, Lauren Smead - Metro Imports

January 22, 2014

I have been working with Dan Taylor at Metro Toyota for the last 10 years. Dan's knowledge and professionalism has always been A+. I have just leased my third Rav. I love the Rav as it's a very dependa More

by tgreener
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Taylor
Jan 23, 2014 -

Metro Toyota responded

Thank you for taking the time to leave us this great review! We appreciate the kind words. We also absolutely appreciate the continued business. It is great to hear that Dan has done such a good job taking care of you over the years. Our whole team is dedicated to providing excellent service, and we always love to hear about such positive experiences. We agree that the RAV4 is a great vehicle! Good choice. I hope you continue to visit us in the future for any automotive needs you may have. We will be here to help with a smile. Thank you again, and happy driving! Sincerely, Lauren Smead - Metro Imports

January 15, 2014

We appreciated Ken's no hassle approach. He let us try a variety of vehicles without pushing any of them on us. When it came to the actual purchase all paperwork was accomplished in a timely manner w More

by GregSchrock1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Jan 16, 2014 -

Metro Toyota responded

Greg, Thanks for going out of your way to leave us this excellent feedback! It is a pleasure to read about your positive experience with Ken. He is a valued member of our team and will be happy to know he upheld our commitment to customer satisfaction. If you need anything in the future, please come back and see us! Sincerely, Lauren Smead - Metro Imports

January 06, 2014

After looking for weeks online and in person for the perfect combination of a low mileage car with high end options at a fair price, I stumbled upon a late model Subaru Outback at my local Toyota dealer More

by mikeyray1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp
Jan 07, 2014 -

Metro Toyota responded

Thank you very much for the kind words Mike! I'm glad to hear you found the perfect fit at Metro Imports. Ted, and our entire team are all dedicated to providing the best possible customer service. I'm glad we were able to accommodate your schedule and provide you with such a pleasant experience. I hope you will continue to visit us in the future for any automotive needs that may arise. We will be here to help with a smile! Have fun with the new Outback! Sincerely, Lauren Smead - Metro Imports

December 17, 2013

Every experience I have had here has been excellent. This is the second vehicle Ken has sold me. He is very personable, patient and knowledgable. I really enjoyed working with him and will continue to do so More

by awade17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Dec 18, 2013 -

Metro Toyota responded

Thank you for taking the time to leave us these kind words. We always appreciate the positive feedback. It is great to hear you have enjoyed your experiences at Metro Imports. Ken, and our entire team are all dedicated to providing excellent customer service and I hope you will continue to come see us in the future for any automotive needs. We will be here to provide the same great, personable service. Thank you again for the continued business, and happy driving! Sincerely, Lauren Smead - Metro Imports

December 14, 2013

From the time we first started looking at cars until we left with our new (used) car, everybody was friendly and helpful. I feel that Ken and I negotiated the best deal that we could afford. Ken did a gr More

by KipppB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Dec 16, 2013 -

Metro Toyota responded

Thank you! We appreciate the time you took to leave us this great review. I'm glad to hear you had such a great time during your purchase at Metro Imports. Ken, and our entire team, are all dedicated to providing the best possible service and it is always great to hear from such a happy customer. I think your wife will enjoy her new (used) Camry for years to come, though if you need any assistance, don't hesitate to come see us again. Our service department will take great care of you as well. Thank you again, and happy driving! Sincerely, Lauren Smead - Metro Imports

December 07, 2013

We drove on the lot looking to explore our options of turning in a leased vehicle early by 3 months. We have worked with Ken Karakula in the past. This was our third vehicle transaction with him. We ende More

by Nathanfr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Krueger, Ken Karakula Sr
Dec 09, 2013 -

Metro Toyota responded

Thank you for the kind words, and congratulations on the new vehicle! I'm glad to hear everything went so well during your time with us. Ken, Will and our entire team at Metro Imports are all dedicated to customer satisfaction. It always makes us happy to receive such positive feedback. I hope you will come see us again if you need any assistance in the future. We will be here to help! Have a blast driving in the new ride! Thank you again. Sincerely, Lauren Smead - Metro Imports

November 25, 2013

Dear Mr. Tedd Shipp, I am glad it was you who Dear Mr. Tedd Shipp, I am glad it was you who answered my call to your dealership a few weeks back. You greeted me with a smile .... after my More

by Andi1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp
Nov 26, 2013 -

Metro Toyota responded

We appreciate the kind words very much! Tedd, and our entire team at Metro Imports, are all dedicated to providing the best service possible. They make us proud daily. We intend to create lasting relationships with each of our customers, and I'm very glad to hear you were so pleased with your experience. I think you will love your new RAV4 Sport for years to come, though if you need any assistance at all I hope you will come see us again. We will be here to provide that same excellent service with a smile. Thank you again, and happy driving! Sincerely, Lauren Smead - Metro Imports

November 18, 2013

Very smooth transaction, Dan Letiow I beleive is geniune in his profession and honest with customer's that he comes into contact. I have purchased many vehicles, this experience I would say was one of the m More

by res457
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Letiow, Don Leitow
Nov 19, 2013 -

Metro Toyota responded

Thank you for the kind words! Dan, and our entire team at Metro Imports are all committed to providing the best service possible. It is always great to hear back from such satisfied customers. We appreciate the recommendations and positive feedback very much. I hope you will continue to visit us in the future for any automotive needs that may arise. We will be here to give you that same great service with a smile. Thank you again! Sincerely, Lauren Smead - Metro Imports

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