Metro Toyota

Ken is excellent to work with. He listened to what kind of car we were looking for and presented us with choices that fit our needs and desires. He did not try to high pressure us or sell us something we of car we were looking for and presented us with choices that fit our needs and desires. He did not try to high pressure us or sell us something we did not want. This is the 3rd Toyota we have purchased at Metro and have bought them through Ken. We greatly appreciate his professional knowledge and approach to sales. He spent a great amount of time to ensure we got the best deal and were satisfied with the vehicle upon delivery. We would definitely recommend Ken to our friends and relatives who might be looking to buy a car. Gary & Kathy Pross More

The best part of my experience at Metro Toyota was working with Ken Karakula. He didn't try to push anything on me. He, instead, worked with me to get what I was looking for in my next Toyota. He was working with Ken Karakula. He didn't try to push anything on me. He, instead, worked with me to get what I was looking for in my next Toyota. He was professional, pleasant, friendly and very helpful. I enjoyed my buying experience at Metro Toyota! More

Tedd was very friendly and professional and had been dealing with us via email as we were coming from Okemos, MI. We did end up purchasing 2013 Toyota 4Runner from him, however we had some issues with c dealing with us via email as we were coming from Okemos, MI. We did end up purchasing 2013 Toyota 4Runner from him, however we had some issues with compromising on price. To Tedd's credit he continued to take our offers to the manager, and the manager let us leave the dealership without a sale for $195 price difference which he refused to come down on. We were in Battle Creek, MI when Tedd called us back and said his manager approved the price difference. I do not care for sales tactics like that, it was $195 and the whole process caused two staff members to work over an hour past closing on Saturday. It also casused over an hour delay for us to get home as well. In the end I am very satisfied with my car and the service we rec'vd from Tedd but I would recommend continued improvement of the manager to close the sale, maintining positive relations with the customers and his staff. More

This was the best car buying experience I have ever had in 45 years I would highly recommend paying them a visit you wont be disappointed. in 45 years I would highly recommend paying them a visit you wont be disappointed. More

Ken is incredibly attentive, knowledgeable, eager to help. He also researched some questions for a previous purchase, no questions asked. He cut a great deal! help. He also researched some questions for a previous purchase, no questions asked. He cut a great deal! More

Tedd Shipp is the best. He always works with me to find the prefect vehicle for me and then does everything possible to ensure that I get a good deal. He also makes sure the vehicle is in top condition be the prefect vehicle for me and then does everything possible to ensure that I get a good deal. He also makes sure the vehicle is in top condition before I pick it up. Tony McAdam is very fair in his appraisals and works with me for a fair trade-in. John Griffith is a wizard when it comes to financing. It's totally painless! The other salesmen are always helpful as well if I need to stop in when Tedd isn't around. Would never go anywhere else. A+++++++++++++++++++ all around. More

The friendliness, courtesy, professionalism and willingness to please the customer, is why I gave the rating that I did. The showroom is clean and comfortable, the sales people knowledgeable about willingness to please the customer, is why I gave the rating that I did. The showroom is clean and comfortable, the sales people knowledgeable about their fine product and I didn't feel pressured into anything that I was not comfortable with. More

We had an excellent experience buying a used car from Ken. He is very knowledgable about the cars he sells and works with you to find something you can afford and be happy with. His friendliness is over Ken. He is very knowledgable about the cars he sells and works with you to find something you can afford and be happy with. His friendliness is over the top and while waiting to get financed for the best deal, he treated us to lunch across the street. He is not pushy and you feel confident you are getting a great car! I will never do business with anyone else or anywhere else. I have had bad experiences before with used car salesmen and this didnt happen at all with Ken! I am in love with my little Toyota Corolla and know it is a very reliable car! Thank you Ken! You are the best!!! I will refer friends and family to Metro Toyota! More

Ken Karakula was extremely knowledgeable about all of the cars on the lot. He was able to intelligently give me pros and cons for each model of car. I appreciated that he took time with me to answer my que cars on the lot. He was able to intelligently give me pros and cons for each model of car. I appreciated that he took time with me to answer my questions and he showed me many cars on the lot. He was very patient. My parents are from Pennsylvania and are also going to purchase a car from Ken Karakula as well. I am now the proud owner of a Toyota Prius. I have purchased four other used cars in my lifetime and this is the first time that I've had a salesman who did not pressure me or make me feel under the gun in anyway. Ken was polite and went out of his way to accommodate my husband and me. I also very much appreciated the financing that Toyota offered. The financing manager at Metro Toyota was also extremely patient and answered our questions completely and succinctly. We felt very well taken care of by this dealership. I would strongly recommend Metro Toyota. More

Working with Dean was a pleasure. He was hard working and customer focused. He was always getting things done quickly and efficiently so that we weren't hanging around waiting around. He would also go and customer focused. He was always getting things done quickly and efficiently so that we weren't hanging around waiting around. He would also go the extra mile to get our questions answered, pull around the car we wanted to see, and when we returned from one test drive he would have the other waiting to see for us upon our return. It was exceptional service with a focus on the customer needs. He listened to us and was proactive in his approach. We will definitely recommend Dean to our friends and family as it was one of the best car purchase experiences we have had. Joe was also very helpful and discussed with us our financial needs and helped us understand how the options would best fit with those. Thank you for the awesome service!! More