Metro Toyota

The professionalism of the sales people was far superior to that which I experienced just down the street at other dealerships (other made me want to take a shower after “negotiating” with them). The sale to that which I experienced just down the street at other dealerships (other made me want to take a shower after “negotiating” with them). The sales person knew the vehicles and could compare and contrast the various models. The price negotiation was tarnished only by the initial offers for the trade-in. Initial offer was low in comparison to the Blue Book and came up 10% during negotiation. Overall I was treated with the same respect I gave the sales staff….not my experience elsewhere. More

My husband and I came to Toyota looking for a used car My husband and I came to Toyota looking for a used car for our son. Shortly after we were on the lot, Ken Karakula greeted us and over a two week pe My husband and I came to Toyota looking for a used car for our son. Shortly after we were on the lot, Ken Karakula greeted us and over a two week period(maybe longer) Ken helped us find a used car that suits OUR needs. He spent time providing us with information about cars we were interested in,but was not pushy. He gave us time and space to make our own decision. He treated us like adults who know how to make our own decisions. This required patience on Ken's part since there were three of us involved in the decision making (my husband, my son, and myself). We appreciate Ken's knowledge of the cars we were interested in, his persistence in continually looking for the car that would suit all our needs, and his patience and time he spent with us as we went through the process. Thanks Ken! More

Ron Moore has been our salesperson for many years (20 years)and he always goes above and beyond the call of duty. Ron's pleasant, professional and experienced; my husband loves to just go back to Metro years)and he always goes above and beyond the call of duty. Ron's pleasant, professional and experienced; my husband loves to just go back to Metro and have a cup of coffee with Ron. We have recommended many persons to contact Ron when they are purchasing a car. Over the years, we have purchased at least 10 cars, and whenever anything needs to be repaired we can count on Metro to get the job done perfectly, and the Customer Service department gets our kudos too. More

My husband and I stopped in to look at Rav4 after researching Consumers Reports and Edmunds. We were welcomed by Tedd, who explained the features of the model we were looking at, and took it for a te researching Consumers Reports and Edmunds. We were welcomed by Tedd, who explained the features of the model we were looking at, and took it for a test drive. Ted even worked with us to take it home to see if our three teenagers could fit in the back seat....they did. We liked the features and value on the Rav. When we returned, Tedd sat us down and had a price back to us for our trade-in within minutes. We were pleasantly surprised by the trade-in offer, which was higher than Ford would have given us for our Explorer. No brainer, it was time for a newer vehicle with better gas mileage but still ability to tow and haul three kids. We were much happier dealing with Tedd and Metro than we have been with other dealerships. I would dare say, it was fun! No time was wasted haggling for value. We look forward to driving the Rav and even look more forward to seeing the gas bill go down! Thank you Ted and the Metro Toyota team for putting a value on the customer's time and making buying a used car a positive experence! More

When I talked to Ken on the phone regarding my trade in and the new highlander I wanted to buy, he was up front and honest. Gave me the best price he could offer and even stated the price I would get by us and the new highlander I wanted to buy, he was up front and honest. Gave me the best price he could offer and even stated the price I would get by using family discount thru a cousin who works in a plant. He even told me that it would be worth it to use the discount and he would hold the car for me. The savings is approx. 1500.00. Since Toyota was giving a 500.00 rebate I decided to go in (which I did within the next hour) and bought the car - opting not to wait for forms etc. to save the extra 1000. No hassles. Price he gave was great and he told me to come back in a couple hours and the car would be ready - and it was. Many dealerships insist on you first coming in and then quoting prices, and then there is haggling back and forth. Many times customers have to leave only to return to try to remake a deal. I have no wish to waste time with this.....so I loved the fact that a deal could be quickly reached on the phone. This is a great dealership (I have used it since 1988 for service). More

Stopped in to look at some used vehicles. Great selection of used cars with fast turn-over. Test drove a two year old Camry with a v-6 engine and a lot of extras. Impressed with the car. Ken was selection of used cars with fast turn-over. Test drove a two year old Camry with a v-6 engine and a lot of extras. Impressed with the car. Ken was very service oriented. Explained our situation and he made us an excellent offer. Would definately recommend. Happy Holidays. More

Took possession of new scion yesterday. It is a excellent vehicle. Wm Krueger took great pain and care to ans my multitude of questions. There is a scatch on underside of front bumper, dealership agreed to f vehicle. Wm Krueger took great pain and care to ans my multitude of questions. There is a scatch on underside of front bumper, dealership agreed to fix it soon and provide loaner. So far, the whole experience has been great. I feel comfortable about returning to dealership for explanation and help if i encounter a problem. More

It was a pleasure dealing with Ken. I found the listing on the internet. He took an interest in me and sent additional information via e-mail since I live in Holland. He was very friendly and professional on the internet. He took an interest in me and sent additional information via e-mail since I live in Holland. He was very friendly and professional. He even sent me a little Christmas present a few days later for my key chain. He knew how much I wanted it but was unable to get the approval when I was there. Thank you again Ken. More

Dean was helpful and informative when I was looking to purchase a new Toyota. It was disappointing that I couldn't trade in my used car during that time, especially after hearing how they really needed a purchase a new Toyota. It was disappointing that I couldn't trade in my used car during that time, especially after hearing how they really needed and wanted Corollas in their lot. I am happy with the service throughout the entire process. More

Our sales person was very friendly, helpful and accommodating. My only negative comment is that we had to pay $524.00 TDA (dealer advertising.) I feel this is very excessive. We were given a spread accommodating. My only negative comment is that we had to pay $524.00 TDA (dealer advertising.) I feel this is very excessive. We were given a spread sheet that showed MSRP/Dealer invoice. The MSRP column showed no TDA and the Dealer invoice showed $524.00 TDA. Toyota gave us a $500.00 rebate on the Tacoma, I feel that the dealership took it away. The question is, Why is there a listed TDA on invoice and not on MSRP? Paul Rebori (269) 657-6423 More