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Metro Toyota

Kalamazoo, MI

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1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

February 08, 2017

Wonderful experience! Ken, Chris, and the entire staff at Metro Toyota were wonderful to work with. They provided excellent, pressure-free service without ever feeling "sma More

by Roseg735
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wertanen, Ken Karakula Sr
Feb 09, 2017 -

Metro Toyota responded

We couldn’t be happier that Ken, Chris, and everyone provided you with a great car buying experience. They are a true asset and we are lucky to have them on the Metro Toyota team. We hope you are enjoying your new Hyundai Santa Fe, please come back to visit anytime!

February 07, 2017

Professional and Customer Focused We recently were searching for a used SUV. We had a few "must haves" and several interior features we did not care about. We went to several Toyota More

by MARGARET GAST
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wertanen, Dan Taylor, Jon Griffith
Feb 07, 2017 -

Metro Toyota responded

Congratulations on your new SUV, Margaret! Thank you for taking the time to write about your experience. It is wonderful to hear that Dan and Chris were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

February 06, 2017

Thorough and Professional I found Mr Robertson very knowledgeable on the vehicles features and performance and he was very informative of the cars features on the vehicle test More

by Robert531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeb Olsen, Tim Robertson
Feb 06, 2017 -

Metro Toyota responded

Thank you for sharing your experience with us Robert! Tim and Zeb are a great asset to our team and will love to hear you enjoyed your time spent with them. Best wishes on your new Prius, we look forward to servicing you in the future!

February 05, 2017

Friendly and Professional We recently were in need of a new vehicle and saw Metro Toyota's online ad for a Toyota Tacoma. We decided to take a look at the truck. Upon pulling More

by TStarr44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp, Jon Griffith
Feb 06, 2017 -

Metro Toyota responded

Thank you for sharing your experience, Tyler! I'm so glad to hear you're getting the hassle-free car buying experience we strive to give all of our guests. Thanks for choosing Metro, we look forward to servicing you in the future!

January 29, 2017

Top-notch I've bought a lot of cars over the years from many dealerships. Overall I've got to say my best experience has been with Metro Toyota, from sales to f More

by Debra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin in financing, Tom Farho
Feb 02, 2017 -

Metro Toyota responded

Debra, hearing that you had “top notch” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Metro Toyota, we wish you many happy miles in your new ride. We look forward to serving you for many years to come!

January 26, 2017

Metro is the best! I am a young first time buyer. Ken made sure all of my needs were met and gave me a great first experience. Thank you! More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Feb 02, 2017 -

Metro Toyota responded

Thanks for choosing us for your first vehicle purchase Stephanie! Our sales staff strives to make every customers experience a hassle-free one. We look forward to servicing you in the future!

January 25, 2017

Friendly service and a super deal. That was the easiest car purchase I have ever done. Mike was very nice and friendly. I will definitely buy from Metro Toyota in the future. More

by BBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Disher
Feb 02, 2017 -

Metro Toyota responded

Thanks for the high-five, BBrown! We try to make every guests car buying experience a hassle-free one, so I'm glad to hear you received the customer care we strive for!

January 25, 2017

Refreshing experience! Ken was very helpful in helping me find a car. His advice and knowledge helped me and my wife find the car we needed. It was nice to not feel pressu More

by Wright222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Feb 02, 2017 -

Metro Toyota responded

Wright222, we are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new vehicle and look forward to seeing you again soon!

January 25, 2017

Second car and still great I really wanted to stay in the metro Toyota family and these guys worked with me to get the car I wanted at the price I wanted. Great experience, Mike More

by Eduardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lawrence, Mike Disher
Feb 02, 2017 -

Metro Toyota responded

Congratulations on your new ride, Eduardo! Thank you for taking the time to write about your experience. It is wonderful to hear that Mike was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

January 23, 2017

Personable, no pressure We contacted Metro after seeing a 4 Runner on website. Ken responded to a request for e-pricing. He contacted us immediately providing detail on the More

by Barb Wolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr, Joe Lawrence, Jeff VanOrsdol
Feb 02, 2017 -

Metro Toyota responded

Thank you so much for sharing your experience with us, Barb. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new 4 Runner, the team will be thrilled to hear your feedback!

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