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Metro Toyota

Kalamazoo, MI

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1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

January 16, 2017

Car buying made easy Tedd was training Mike (and he didn't have too). My experience was good, and I didn't mind Mike learning through my transaction (I'm an educator). I More

by Rally Rolston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp, Mike Disher
Feb 02, 2017 -

Metro Toyota responded

Thanks for sharing your experience with us Rally! We like to make sure our staff is trained as much as possible before taking on sales of their own, so thank you for being patient while Tedd showed Mike the ropes! We look forward to servicing you in the future.

January 12, 2017

No pressure sales Ken was very easy to work with. I have been frustrated with feeling pressured to purchase vehicles in the past. Also, as a family who prefers to pur More

by Tammy Schiller
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr, Jon Griffith
Feb 02, 2017 -

Metro Toyota responded

Tammy, thanks for taking the time to write about your experience! It is wonderful to hear that Ken was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

January 11, 2017

Great Car, Great Service, and Great Caring I had an awesome experience buying our new used Toyota Highlander at Metro. Our salesman Dan, helped us get a great deal on our new car. My wife and More

by Lousantini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Taylor
Feb 02, 2017 -

Metro Toyota responded

Thanks Lousantini! The nice thing about us is we DO care about our customers. We try to make every guests car buying experience a hassle-free one so I'm glad to hear you received the customer experience we strive for! I hope your'e enjoying your car!

January 06, 2017

Terry and Zeb are Awesome! My daughter and I came in to look at a new and a used RAV4. Terry very thoroughly explained the features of the car. He helped us weigh the pros and c More

by mlkeeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeb Olsen, Terry Baker
Feb 02, 2017 -

Metro Toyota responded

Thanks for the kind words, mlkeeler! Our sales team tries to make every guests experience a great one so I'm glad to hear you enjoyed your time with us! Thanks for finding #MoreForMeAtMetro

January 04, 2017

Thank You Dave! First I have to thank my neighbor, Susie, for recommending me to work with Dave. He listened closely to what I was looking for and showed me the vehi More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gugle
Jan 04, 2017 -

Metro Toyota responded

Thanks for the kind words Nancy! I appreciate you taking the time out of your day to give us some feedback, and I do enjoy reading about your awesome experience! Best of luck with your Rav4!

January 02, 2017

Nice, honest people. Great experience We found the Toyota on the internet and from our 1st phone call to the time we signed the paperwork it was a good experience. More

by TamiStrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Leitow, Jon Griffith
Jan 04, 2017 -

Metro Toyota responded

Thanks for the feedback Tami! We try to make every customer's experience enjoyable and hassle-free. Enjoy your new ride!

December 23, 2016

Efficient Professional Service. We were incredibly impressed with the efficiency in which Ken and Joe worked with us in buying our 2014 Toyota Sienna - especially since we were comin More

by Serena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr, Joe Lawrence
Feb 02, 2017 -

Metro Toyota responded

Thanks for the high-five Serena! I'm glad to hear you enjoyed your time with us!

December 21, 2016

It was alright My wife and I came back to buy a car after my first purchase from metro prior of 8 years. overall experience was ok. I felt that I could have been giv More

by Bulldog1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wertanen, Ken Karakula Sr
Dec 21, 2016 -

Metro Toyota responded

Please call me about your issues with the cigarette butts found under the driver seat. 269-353-5260 is my direct line. 99% of our cars get professionally detailed by a third party at considerable expense. I would like to see which company we had detail your car so it doesn't happen again. We also have our cleanup department go over the car once more before delivery just to make sure, apparently this two step process failed us this time. My apologies, if there is something we can do to make it right please let me know. As far as us not giving you enough for your vehicle, could you please tell me what vehicle you traded in? We try and be as fair as possible.

December 20, 2016

Thanks Ken I just bought a car from Ken yesterday.He did a great job for my first car.My uncle and me like to work with him.Thanks so much Ken More

by Tu Trieu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Feb 02, 2017 -

Metro Toyota responded

Thanks for the high-five, Tu! Ken is such a great asset to our sales team and always goes out of his way for his customers. I'm glad to hear you enjoyed your experience with us!

December 18, 2016

Very friendly and helpful My best experience with a dealer to date. They really worked with us to get the right car for our family and figured out the financing and options tha More

by uneventhompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp, Jon Griffith
Feb 02, 2017 -

Metro Toyota responded

I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ted and John. We will be sharing your feedback amongst our team. We hope you're still enjoying your car and please come visit us again soon!

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