
Metro Toyota
Kalamazoo, MI

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My 08 civic si This is my very first car I ever purchase from a dealership. I looked all over the Midwest area. And came across Metro Toyota. Ken had worked with me This is my very first car I ever purchase from a dealership. I looked all over the Midwest area. And came across Metro Toyota. Ken had worked with me over email, text and phone calls. Ken was very patient with me and my bank. Ken responded back with text, calls and emails very fast. It took over two weeks until all the paper work went through. Ken kept me updated about the vehicle. The best part was going to get the vehicle . I live in Wisconsin and was going to purchase the vehicle. Knowing I was running late and our time zones were different, I knew that when I reach the dealership they would be closed. I told Ken the issue over the phone. Ken pulled some strings and waited for me until I reached the dealership during the after hours. I love the vehicle . Ken did a great job! I really recommend Ken for a awesome job!!!!!! -Josh More
Ken and our Sienna Thank you Ken for all your help in helping us get this van. We are enjoying it very much. We will pass your name on to our friends and we will be back Thank you Ken for all your help in helping us get this van. We are enjoying it very much. We will pass your name on to our friends and we will be back for any future needs. More
great service I recently bought a Toyota highlander on july 14. This is the second Toyota we have bought from this dealership. The personal was very professional an I recently bought a Toyota highlander on july 14. This is the second Toyota we have bought from this dealership. The personal was very professional and. knowledgeable with no pressure. More
Great dealership! I drove right past the Toyota dealership a few miles from my home to make my second purchase at Metro Toyota. It's a great dealership with wide select I drove right past the Toyota dealership a few miles from my home to make my second purchase at Metro Toyota. It's a great dealership with wide selection and fantastic customer service. Thanks to Terry and Joe for their attention to detail. More
Very Professional-great service! We were looking for a reliable pre-owned vehicle and found the car that we wanted online. We went to Metro and Dan Taylor was immediately helpful and We were looking for a reliable pre-owned vehicle and found the car that we wanted online. We went to Metro and Dan Taylor was immediately helpful and sent us out for a test drive. We knew we wanted the car right away, but it had the ABS light on the dash. Dan went above and beyond to get the car repaired and ready for our purchase. I can't recommend him highly enough. He was fair, honest, and extremely helpful. Because the repair was going to take an extra day, Chris Wertanen lowered the agreed upon price to offset the price we we would pay to extend our rental car. Jon Griffith took care of all of the final paperwork when we went to pick up the car. He was very professional and everything was handled quickly and we were in our way. We were so pleased with our Metro Toyota experience! More
car purchasing made easy After looking at cars for 2 months at numerous dealers in our area, I came across Tedd Shipp. He and the Metro staff quickly and thoroughly dialed me After looking at cars for 2 months at numerous dealers in our area, I came across Tedd Shipp. He and the Metro staff quickly and thoroughly dialed me in on several cars I might be interested in. Tedd had them all ready to test drive and answered all of my automotive engineer husband's questions with concise and accurate information. He is very polite and extremely efficient, making the experience as smooth and enjoyable as I could imagine. More
Most pleasant, hassle free car buying experience so far! Everyone we encountered was polite and professional. Our sales professional, Brian, seemed genuinely interested in meeting our wants and needs. The Everyone we encountered was polite and professional. Our sales professional, Brian, seemed genuinely interested in meeting our wants and needs. The Business Manager, Jon made the finance and other paperwork easy and understandable. I will definitely be going back for my next car purchase! More
Buying our Car We dealt with Jon Griffith on a buy out on our 2013 Rav 4 car. Jon was great to deal with and answered any questions. We dealt with Jon Griffith on a buy out on our 2013 Rav 4 car. Jon was great to deal with and answered any questions. More
Rewarding Experience Experience was cordial, informative and rewarding. Don was candidly knowledgeable about the Toyota vehicle we were interested in buying. He gave exce Experience was cordial, informative and rewarding. Don was candidly knowledgeable about the Toyota vehicle we were interested in buying. He gave excellent counsel in guiding us toward our highly satisfying purchase. Jon was skilled and honest in his presentation of additional coverage opportunities, and especially helpful in leading us toward the best financing options for our purchase. Don offered "above and beyond" additional support in getting full benefit from our new vehicle's features. More
Refreshing Dealership Experience Working with Terry at Metro Toyota was a very refreshing experience! My husband and I were in the market for a new family vehicle, and came to the dea Working with Terry at Metro Toyota was a very refreshing experience! My husband and I were in the market for a new family vehicle, and came to the dealership to test drive a Rav-4. We had been to a competitor to test drive a few similar makes and models, and were expecting the same showy/gimmicky salesmanship we've encountered at other dealerships. Thankfully, this is not what we experienced at Metro. We base our big buying decisions on facts and logic and try to leave small talk and emotions out of it. So, when we sat down at Terry's desk and he pulled out the auto issue of Consumer Reports (the very one we had been referencing for our car shopping), we knew we were in good hands. We took the most comprehensive and explanatory test drive we've ever had, and felt fully informed about all the features that the Rav-4 offers. Since we had our 5 month old baby with us, we were very happy with how quickly and easily we were able to wrap things up when it came time to buy. We would definitely recommend this dealership to anyone looking for a great, straight-forward and honest car buying experience! More