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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
June 22, 2016
Work was fine The work performed was fine. They were prompt and punctual and all work was done to my satisfaction. On the downside, I was a bit surprised that The work performed was fine. They were prompt and punctual and all work was done to my satisfaction. On the downside, I was a bit surprised that someone had rifled through the center storage compartment on my vehicle. Also, the service agent provided misinformation about my car (corrected it later on) and the work that was necessary to be performed. I hope to deal with a different agent on my next visit. More
by lk
Verified CustomerEmployees Worked With
David Hansen
June 21, 2016
Kevin is very nice I have my Honda CRV served there because my friend recommended to me. Kevin explained the problem for me. I hope the car is in good shape now. I have my Honda CRV served there because my friend recommended to me. Kevin explained the problem for me. I hope the car is in good shape now. More
by YULINLIU
Employees Worked With
Kevin Hagerty, Bob Keeler
June 21, 2016
Best experience with service at a dealership I was very pleased with your service professionals. The service department was clean and Kevin explained everything well and listened to me. You s I was very pleased with your service professionals. The service department was clean and Kevin explained everything well and listened to me. You should be proud of your very professional team. More
by SWATI.ELAVIA
Employees Worked With
Kevin
June 20, 2016
Regular service I went for an oil change. In addition to it, my car went for a thorough checkup and got a detailed report on findings and cost estimates. I got a pret I went for an oil change. In addition to it, my car went for a thorough checkup and got a detailed report on findings and cost estimates. I got a pretty nice car wash as well. Thanks to Rob and the team. More
by SANGAPPAMUDALI
Employees Worked With
Rob, Service
June 20, 2016
So far so good! Everybody was very Courteous, knowledgeable, professional and informative. It was going to take longer than expected, but a courtesy car was arranged Everybody was very Courteous, knowledgeable, professional and informative. It was going to take longer than expected, but a courtesy car was arranged in a very short time. Great experience. Just what I expected. More
by IGSHAANT
Employees Worked With
Jake Clew, Gil Berkman
June 20, 2016
Best Service and great customer care Good service along with customer care. Since my car required a B1 service, a loaner car was provided (inspite of forgetting to request for one). Reco Good service along with customer care. Since my car required a B1 service, a loaner car was provided (inspite of forgetting to request for one). Recommendations on the car's overall running and suggestions provided by Jacob also helped me to make some key decisions in order to better my car's overall performance More
by SRIKRISHNAKANTH
Employees Worked With
Jacob
June 16, 2016
Awesome service I went for an oil change and diagnosis for clicking noise on the front driver side wheel when I left the car I got an estimated cost for both and left I went for an oil change and diagnosis for clicking noise on the front driver side wheel when I left the car I got an estimated cost for both and left they called me when they were done and told me my lugs were just loose I went to pay and to my surprise I wasn't charged for the loose lugs and was allowed to leave my car parked their so I could go to the beach awesome dealership and the best customer service you could ask for More
by JENNEYJOHNSON7129
Employees Worked With
David Hansen
June 16, 2016
B1 service and inspection sticker. Kevin checked me in and turned it over to my service advisor Jake. I arrived around 3pm for service the next day. Jake called around 5pm to say it was Kevin checked me in and turned it over to my service advisor Jake. I arrived around 3pm for service the next day. Jake called around 5pm to say it was actually completed that afternoon. I picked it up the next day and again Kevin checked me out. Both advisors are fabulous as usual. The service manager Jim Brown was around to greet us. The car was cleaned and washed. Herb Connolly is the best. I would highly recommend it. I love Acura! More
by AWPOWDERLY
Employees Worked With
Kevin and Jake in service.
June 15, 2016
2012 B1 service Excellent service. It's why this is my 3rd Acura and I will return for my 4th within the next year or so., if not sooner. Excellent service. It's why this is my 3rd Acura and I will return for my 4th within the next year or so., if not sooner. More
by PERRY52
Employees Worked With
David
June 15, 2016
Air bag recall Great service dept. turned an unfortunate event into a pleasant experience. Service dept gave accurate estimate of time needed for repairs. Also found Great service dept. turned an unfortunate event into a pleasant experience. Service dept gave accurate estimate of time needed for repairs. Also found some work needed on breaks due to long period of non use and corrected same. Thank you very much for a job well done A satisfied customer More
by PTAKFRANCIS
Employees Worked With
Vinnie Bremmenkamp
