MetroWest Acura

Salesperson was very friendly and outgoing, managed communications by texts, I really liked the car.. communications by texts, I really liked the car.. More

I recently bought a Tesla from MetroWest Acura and had a really good experience. Dori was our salesperson, and he was very helpful throughout the whole process. He went above and beyond to make everything e really good experience. Dori was our salesperson, and he was very helpful throughout the whole process. He went above and beyond to make everything easier for us, including helping with the paperwork and getting the plates taken care of. I also want to thank Korab, the manager, for working with us and doing his best to get us the best price possible. Everyone was helpful, patient, and easy to work with. Overall, we’re very happy with our experience at MetroWest Acura and would definitely recommend Dori and Korab to anyone looking for a vehicle. More

Poor communication, long delay, inconsistent information about loaner vehicle, and disappointing service during recall appointment about loaner vehicle, and disappointing service during recall appointment More

Purchased a new Integra Type S, I was happy with the deal and the process was smooth with no surprises or high-pressure tactics. Reyanna in sales and Jason in financing were friendly and quick to respond to and the process was smooth with no surprises or high-pressure tactics. Reyanna in sales and Jason in financing were friendly and quick to respond to my questions, I highly recommend MetroWest Acura's sales team. More

We had an exceptional experience purchasing a new Acura MDX from Metrowest Acura. David Meola our Salesman, Korab Krasniqi the Sales GM, and Justin the Finance Mgr went the extra mile in all facets of the MDX from Metrowest Acura. David Meola our Salesman, Korab Krasniqi the Sales GM, and Justin the Finance Mgr went the extra mile in all facets of the purchase, from pricing to financing and everything in between. I was purchasing this car as a present for my wife’s milestone birthday and they jumped thru hoops so it was ready to be picked up that day. Looking forward to a long relationship with them thru service and additional car purchases for our children as well. When you’re treated well and fairly you go back, simple as that. - Paul More

Excellent service, They do good work and in a timely manner. Great job on keeping us well informed and well advised. Kevin and Trevor are doing an outstanding job. manner. Great job on keeping us well informed and well advised. Kevin and Trevor are doing an outstanding job. More

Were good to work with. Gave me a great price and a great car. They still help out after the sale with any questions! Gave me a great price and a great car. They still help out after the sale with any questions! More

Good honest people. Willing to negotiate. We had a good experience. Bought a used car less than a year old. Willing to negotiate. We had a good experience. Bought a used car less than a year old. More

I was disappointed with my experience at MetroWest Acura for my first oil change and tire rotation. My appointment was scheduled for 8:30 AM, and I was told it would take about an hour. Although I arrived o for my first oil change and tire rotation. My appointment was scheduled for 8:30 AM, and I was told it would take about an hour. Although I arrived on time, the garage doors didn’t open until 8:40. The service handler was not particularly friendly, and after my car was serviced, I received a text at 9:46 AM saying it was ready. I then waited an additional 25 minutes for someone to complete the paperwork and release my car, making the total visit nearly two hours. During that time, I had to repeatedly ask about my car rather than being kept informed or having someone come to assist me. I understand they were short-staffed, and the handler did explain that someone had recently given notice. However, I would have appreciated better communication, a more welcoming attitude, and a more efficient checkout process. Unfortunately, this was not the level of customer service I expected from Acura for my first service visit. More

Best customer service in auto repair department. i appreciate the follow up services they offer. i appreciate the follow up services they offer. More