Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,522 reviews
June 15, 2016
Lack of follow through. Was offered a warranty by Mr. Tulley said I wanted to think about it. Tried calling back and emailed with no responce. Nice young man who does not get Was offered a warranty by Mr. Tulley said I wanted to think about it. Tried calling back and emailed with no responce. Nice young man who does not get it. It is always about follow through and good customer service. Hopefully he will learn. More
by AMALOFF
Verified CustomerEmployees Worked With
Dennis Murray
June 14, 2016
Great place to buy a Car The customer service i received while purchasing my vehicle was really nice. They treat you with utmost respect and they try every possibility to make The customer service i received while purchasing my vehicle was really nice. They treat you with utmost respect and they try every possibility to make you a satisfied customer. More
by BALOGUN.I
Employees Worked With
Curbin Tulley, Nana Hagan, Gil Berkman, Rich Tsai
June 14, 2016
Service department Great service department, good follow-up from the service team on estimate and completion time. Jake is always willing to help out with my difficult Great service department, good follow-up from the service team on estimate and completion time. Jake is always willing to help out with my difficult schedule. More
by MURPHPEI
Employees Worked With
Jake
June 13, 2016
They make it so easy The service team makes it extremely easy to have regular check-ups and/or specialized work done to my Acura. They are always quick, friendly and infor The service team makes it extremely easy to have regular check-ups and/or specialized work done to my Acura. They are always quick, friendly and informative. My Acura is about 10 years old, and because of the routine work Acura does, I have never had any serious issues or run into any problems on the road. Thank you. More
by LEE_ANN_G
Employees Worked With
Kevin Hagerty
June 13, 2016
Always outstanding service and personnel The visit was for routine maintenance which Kevin took care of with his usual as always excellence . We also spoke with Dennis Murray and may purchas The visit was for routine maintenance which Kevin took care of with his usual as always excellence . We also spoke with Dennis Murray and may purchase a new vehicle once again from Dennis who is always a pleasure to do business with. More
by JOANNECODERRE
Employees Worked With
Kevin in service, Dennis Murray
June 13, 2016
Service to the hilt Your service is always max. I'm always greeted by a very friendly and courteous service rep. I tell my husband I'm treated like a princess😘 Thank Your service is always max. I'm always greeted by a very friendly and courteous service rep. I tell my husband I'm treated like a princess😘 Thank you for a great service More
by SENDARA
Employees Worked With
Sorry I can't remember his name
June 10, 2016
Excellent customer service! As usual....excellent customer service! Knowledgeable, fast, friendly! Could not ask for more! Highly recommend this dealership! Bonus: always le As usual....excellent customer service! Knowledgeable, fast, friendly! Could not ask for more! Highly recommend this dealership! Bonus: always leave with a super clear car. Excellent car wash! More
by ANNES545
Employees Worked With
David Hansen
June 09, 2016
Excellent service Went in for B123 service and interior detailing. I am completely satisfied with the job. I was provided with a loaner and the staff was friendly Went in for B123 service and interior detailing. I am completely satisfied with the job. I was provided with a loaner and the staff was friendly More
by VIKESH.AGARWAL
Employees Worked With
Neil Finch, Vinnie Bremmenkamp, Brian Barnatt, John Delmonaco, Jimmy Goon, Nana Hagan, Dennis Murray, Gil Berkman
June 09, 2016
Still covered in pollen Maybe I was expecting something that you don't provide. My car was nicely washed when I picked it up, but the interior was still covered in pollen. I Maybe I was expecting something that you don't provide. My car was nicely washed when I picked it up, but the interior was still covered in pollen. I was hoping that you would at least wipe it down if not vacuum the interior. Other than that, everything was excellent. More
by AKE1953
Employees Worked With
CIndy
June 08, 2016
Acura service Very good service. Professional and quick. Explained really well. I am really happy with their service. I will go back there if I need more services. Very good service. Professional and quick. Explained really well. I am really happy with their service. I will go back there if I need more services. More
by MDX
Employees Worked With
Sorry,forgot his name
