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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
May 27, 2016
Was made easy. Cindy went out of her way to accommodate us. She was polite and listened to our complaints. We were very happy after the car was serviced. Cindy went out of her way to accommodate us. She was polite and listened to our complaints. We were very happy after the car was serviced. More
by DEBBIE.TERZIOGLU
Verified CustomerEmployees Worked With
Cindy
May 26, 2016
Courtious, Prompt and Friendly I had a 2006 TL which was serviced at Herb Connolly for all its life until I traded it for 2015 TLX. I am very satisfied with the service Dept. They I had a 2006 TL which was serviced at Herb Connolly for all its life until I traded it for 2015 TLX. I am very satisfied with the service Dept. They are prompt, courteous and gave me a loaner when the service required extra time. They explained exactly what is needed to be done and the cost prior to the work. More
by VASANTDEVARAKONDA
Employees Worked With
Kevin Hagerty
May 23, 2016
Excellent , efficient and courteous. The entire staff has been outstanding with regards to not only maintenance and repairs , but also with providing consistent courteous service. I highl The entire staff has been outstanding with regards to not only maintenance and repairs , but also with providing consistent courteous service. I highly recommend it. More
by Bernadette
Employees Worked With
Jim Brown, Jake,, Mike , Cindy, Kevin, Nana Hagan
May 23, 2016
Expensive It was recommended that a tire be replaced and that the 4 wheels be realigned. I thought that the price for those services was excessive ($450), so I It was recommended that a tire be replaced and that the 4 wheels be realigned. I thought that the price for those services was excessive ($450), so I declined. I had the tire replaced and the front wheels realigned at a local tire center at a cost of $223. The service technician was pleasant and informative. However, I had reservations about the recommendation for brake service (lubrication) given that the 3 year old car had not been driven for 8 of the 36 months (garaged during the winter while on vacation) and had a mileage of only 17,400 miles. I don't recall the need for that type of service while previously driving a Lexus LS for 9 years and a BMW 530 for 6 years. The waiting room was very comfortable with free coffee and work space. More
by oconnorfrancis
Employees Worked With
Kevin Hagerty
May 22, 2016
Exceptional customer care When you have spent many hours each week driving you vehicle, it is important to me that I have a reliable vehicle to drive. I took my car to Framing When you have spent many hours each week driving you vehicle, it is important to me that I have a reliable vehicle to drive. I took my car to Framingham for regular service including tires rotation and balance. After I received my car back, one of the tire gauges was reading strangely low. Tires were fine. Brought car back to dealership. Although I had to do it twice, problem was resolved and was due to a faulty tire gauge sensor. Sometimes mechanical problem is hard to diagnose, but they did it without charging me ( would be crazy if they did). Persistent works for me. More
by BYW_CHAN
Employees Worked With
Service team, Jimmy Goon
May 20, 2016
Trustworthy service center Each time I come in for service it is always quick and the service reps are always so nice and helpful. I question when they suggest what needs to be Each time I come in for service it is always quick and the service reps are always so nice and helpful. I question when they suggest what needs to be done. More
by jms01757
Employees Worked With
Cindy
May 20, 2016
Great experience I came for an alignment, it was done quickly as promised, along with complimentary check up and a wash. Starbucks coffee was a nice touch! I came for an alignment, it was done quickly as promised, along with complimentary check up and a wash. Starbucks coffee was a nice touch! More
by Dmitry
Employees Worked With
Cindy Cacella
May 19, 2016
Oil change and timing belt I didn't expect to change the timing belt, but it was time, so did it. Thanks for the loaner car. Dave walked me through the options. I didn't expect to change the timing belt, but it was time, so did it. Thanks for the loaner car. Dave walked me through the options. More
by PAUL01776
Employees Worked With
David Hansen
May 19, 2016
excellent service I felt they take care good of me, After finish maintenance my car looks clean outside and inside. Also very friendly, fast processing and professio I felt they take care good of me, After finish maintenance my car looks clean outside and inside. Also very friendly, fast processing and professional. .. More
by Andy Lee
Employees Worked With
David hansen
May 18, 2016
New Car leasing too easy I went in for an oil change and came out with a new car. My experience was amazing. I felt like a queen buying a new car. I was treated with respect a I went in for an oil change and came out with a new car. My experience was amazing. I felt like a queen buying a new car. I was treated with respect and superior service. I received the price that I was looking for and it was a fair value. More
by LORICHASTANET
Employees Worked With
Julie, Nana Hagan
