MetroWest Acura

Terrible finance experience They tried to sell over priced extended warranty bundle to you. The glasscoat is $900 which is useless. Tried to cancel the glasscoat on the same day They tried to sell over priced extended warranty bundle to you. The glasscoat is $900 which is useless. Tried to cancel the glasscoat on the same day when purchased, but they told you it has been applied on the car and it is not refundable. More

Overall Top notch service Always such a professional and positive experience working with the Service team at Herb Connolly. Whether I am working with Cindy or one of her teamm Always such a professional and positive experience working with the Service team at Herb Connolly. Whether I am working with Cindy or one of her teammates, their knowledge, experience, promptness, and attention to detail is exceptional! This last time I was in was for an unexpected service that Cindy was so responsive to, ensured I knew exactly what the issues were, took me out to review the repairs and made herself available to me and my insurance adjuster. I would like to add even the insurance adjuster gave Cindy and the center a THUMBS UP! The repairs took time to fix but was handled exceptionally and to top it off, Acura provided me a loaner vehicle while mine was in the shop for repairs, can't say enough about that level of service and professionalism, always keeping the customer first! More

From the very start, our experience at Herb Connolly and working with Jimmy Goon was extremely positive. Jimmy is very knowledgeable and was able to explain all of the Acura MDX features to us in a very str working with Jimmy Goon was extremely positive. Jimmy is very knowledgeable and was able to explain all of the Acura MDX features to us in a very straight forward fashion. We appreciated the time he took with us and the way he handled the negotiations for the vehicle. NO pressure, just a positive approach to the transaction. The Business Manager, Jennifer, was professional and courteous completing the transaction without any added sales pressure. I would recommend Herb Connolly to anyone and will recommend them to all of our friends. RGC More

Scheduled Factory Maintenance The Service Department at Herb Connolly Acura is very professional, knowledgeable and courteous. Whether I meet with Cindy, Mike or Jake, they all mak The Service Department at Herb Connolly Acura is very professional, knowledgeable and courteous. Whether I meet with Cindy, Mike or Jake, they all make the service experience as positive as you would want. More

Doing things well, thank you Jacob Clew, service advisor, is exactly what Acura needs. They need to replicate him, great customer service, he is responsive to issues and works ha Jacob Clew, service advisor, is exactly what Acura needs. They need to replicate him, great customer service, he is responsive to issues and works hard to exceed expectations. I recently had an issue where the lug nuts had been overtightened on a prior service visit. I stopped in unscheduled and shared the issue with Jacob. He took the car right in, got the now broken wheel locks removed and all other bolts retorqued. He had the car washed and vac'd as well as he knew that coming back in to deal with this was not a great thing for me. I was in and out in 30 min, very happy. Jacob has been this good in the past, this is not a first and only time event. Thanks Acura and Jacob. More

Awesome Great no pressure experience. Educated on all the good things about the car, honest about financing and figures, none of the let me check with my man Great no pressure experience. Educated on all the good things about the car, honest about financing and figures, none of the let me check with my manager stuff. Felt comfortable from the start. More

Top Notch Service Experience Actually look forward to getting the car serviced here. Always a positive experience thanks to a friendly, courteous and knowledgeable staff. Nice wai Actually look forward to getting the car serviced here. Always a positive experience thanks to a friendly, courteous and knowledgeable staff. Nice waiting area too More

Great service The service at Herb Connolly Acura was superb. Cindy was very god about explaining everything to me before and after the service was done. The quality The service at Herb Connolly Acura was superb. Cindy was very god about explaining everything to me before and after the service was done. The quality of service was great. More

A1 service I recently visited this location for an oil change. I was told that the wait could be at least 45 minutes since it was a busy day. Even though I expec I recently visited this location for an oil change. I was told that the wait could be at least 45 minutes since it was a busy day. Even though I expected it should be within 30 minutes as advertised, I still dropped my car for service since I planned my morning to have it done. While I was waiting, they provided a shuttle to drop me at local shopping place to kill my time. My car was ready in 50 minutes. More

Fast Service. Excellent Advisor. I had my scheduled service as well as their Platinum Reconditioning of my Acura MDX. When they say Platinum, the result is really Platinum! A+++. So p I had my scheduled service as well as their Platinum Reconditioning of my Acura MDX. When they say Platinum, the result is really Platinum! A+++. So pristine. Service was fast and easy. David Hansen was my Service Advisor. He did not only take care of my car but took excellent care of me as well. He made sure that I got the necessary updates and gave me calls to keep me posted. The Acura crew in Framingham were truly service-oriented. They really strive to achieve outstanding customer care! More